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Teller I 20 Hours Weekly

4 months ago

Dubai, United Arab Emirates TD Full time

Job Description

The Teller I works in a TD Store location and plays a key role in delivering legendary customer experiences while processing everyday banking transactions with accuracy and efficiency while also educating customers on TD's products and services or referring them to a partner for specialized solutions.

Depth & Scope

  • Executes TD's Brand promise to customers by consistently executing appropriate behaviors to deliver a Legendary Customer experience in the Store
  • Performs customer transactions including deposits, withdrawals, loan and safe deposit box payments efficiently
  • Processes cash transactions such as cashing checks, verifying currency, balancing cash drawer, and night deposits with a high level of accuracy
  • Responds to and resolves customer inquiries and concerns using standard procedures and escalating to management as necessary
  • Engages in lobby leadership by orchestrating customer flow, warmly welcoming customers, and guiding appropriately
  • Understands customer preferences with banking (when and how they want) and educates customers on self-service/digital options that meet their needs
  • Acts as an advocate for the customer by conducting needs-based conversations; offering financial & digital solutions, and/or referring the customer to appropriate partner to provide solutions
  • Makes sound decisions and provides timely problem resolution, escalating more difficult issues to management
  • Ensures compliance when completing operational activities in accordance with company guidelines and regulations such as Bank Secrecy Act and Patriot Act to minimize risk and protect the customer
  • Verifies customers' identities by following customer authentication policies &procedures
  • Balances cash drawers Automated Teller machines (ATMs) and Teller Cash Dispensers (TCDs)/ Teller Cash Recyclers (TCRs) as necessary
  • Adheres to safe deposit box procedures/operations and guidelines
  • Responsible and accountable for cash drawers and vaults including maintaining appropriate cash limits and securing cash at all times
  • Accountable for ensuring confidential customer information is securely stored throughout the day
  • Understands the importance of and follows dual control
  • Follows all security and audit measures to minimize potential loss
  • Utilizes bank tools and processes to detect, address and prevent fraud
  • Expected to complete all required in-classroom training and on-line training by established due dates

Education & Experience

  • High school diploma or GED
  • 6 months work related experience preferred; or equivalent can be demonstrated through any of the following: volunteering, education, military experience
  • Ability to work during operating hours to include weekends, evenings, holidays as scheduled
  • Demonstrated Customer Service skills preferred
  • Strong organizational skills
  • Detail-oriented
  • Ability to function in a fast-paced and changing environment
  • Excellent communication skills with ability to be concise, clear and consistent