Assistant Server

3 months ago

Dubai, United Arab Emirates Four Seasons Hotels and Resorts Full time
Were looking for a Sales Executive who supports customers across all businesses and products, including Parking, Traffic Monitoring Services and Parkey.

To make your application easier, we made you a checklist that includes important information about this role.

Heres an overview
  • Employment Type: Full-time
  • Schedule: Day shift
  • Work Arrangement: Hybrid work arrangement

What will I do in this job?
  • Problem solve and support customers via a range of inbound channels to achieve a positive customer experience
  • Assist the sales team by sourcing the community of interest around each car park
  • Ability to source and convert leads into new business and identify prospective new business
  • Assist the sales team by contacting sales leads to encourage sign up
  • Conduct outbound prospecting calls (cold calling) and canvassing activities on a daily basis to build a sales pipeline
  • Develop and implement action plans for targeted sites to achieve sales and revenue objectives primarily through direct sales techniques including canvassing and telemarketing
  • Document all new Monthly Parking leads received via phone and email
  • Regularly follow up customers at various stages of the Permanent sales lifecycle (e.g. general enquiry, quote, contract) to convert them
  • Contact customers who have requested to cancel their Permanent Parking account
  • Record customer contacts and root cause reasoning accurately
  • Assist in processing to support customers across all of Secure Parking s products and services
  • Handle disputes and complaints in a way that is supportive of the customer and the business
  • Prepare regular reports on completed sales target activity and sales action plan for targeted sites and other reports as required
  • Prepare regular reports for COI around the car park, including which partnerships are more commercial and financially viable
  • Review and understand all Sales and Marketing obligations within each contract scheduling and management of all administrative and marketing tasks to be completed onshore
  • Respond to customer service enquiries re car park operating hours, prices, access, accounts, vouchers and functions
  • Process applications and relevant documents for all sales made from lead generation and canvassing activities, such as permanent parking, new voucher sales, re-ordering voucher sales and advantage parker etc
  • Conduct a range of administrative and customer service focused activities to support the onshore team and ensure a positive customer experience
  • Complete account audits for large clients as requested
  • Maintain up-to-date customer service procedures by alerting the relevant representative to complete if an error is identified
  • Assist operations with regular car park permanent parker audits
  • Establish and maintain effective and harmonious work relationships with colleagues and supervisors so as to ensure the smooth operation of the car park
  • Comply with Secure Parkings workplace health and safety policies, procedures and instructions to ensure a safe workplace
  • Be aware of and demonstrate a commitment to the principles of equal opportunity in the workplace
  • Participate in staff training and development activities to assist in the achievement of individual and work objectives
  • This includes an expectation that all employees will learn and utilize new technology
  • Undertake other reasonable duties as assigned and appropriate


Our employees are one of the keys to our success, therefore we make sure that our company culture remains diverse and always ready to celebrate unique skill sets.

Empower your career aspirations

Send your CV or resume today.

Requirements
  • At least 3 years of outbound sales experience
  • Has a cold calling experience
  • Exceptional communication skills
  • Prior administrative, customer service and sales experience
  • Attention to detail, problem solving skills and focus on continuous improvement
  • Demonstrate initiative in the execution of duties
  • Discretion and judgment
  • Strong organization and planning skills
  • Excellent computer literacy, including Office Suite (Intermediate level or above)
  • Desire to be proactive and create a positive experience for stakeholders
  • Multiskilling-ability to handle several projects or tasks consecutively
  • Ability to work effectively both independently and as a team

Benefits
  • HMO coverage
  • Hybrid work arrangement
  • Standard government and Emapta benefits
  • 20 days annual leave
  • Career growth opportunities
  • Diverse and supportive work environment
  • Fun employee engagement activities

At least 3 years of outbound sales experience Has a cold calling experience Exceptional communication skills Prior administrative, customer service and sales experience Attention to detail, problem solving skills and focus on continuous improvement Demonstrate initiative in the execution of duties Discretion and judgment Strong organization and planning skills Excellent computer literacy, including Office Suite (Intermediate level or above) Desire to be proactive and create a positive experience for stakeholders Multiskilling-ability to handle several projects or tasks consecutively Ability to work effectively both independently and as a team

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