Telephone Operator

4 months ago


Dubai, United Arab Emirates ALL - Accor Live Limitless Full time
  • Responsible for all communication, in – going and out- going thus maintaining the hotel image
  • Ensure proper functioning of telephone equipment in the hotel at all times and to implement correct telephone operating procedures
  • To assist the guest efficiently, courteously and professionally in all Front Office duties, as per the internal procedures.
  • Welcome the guests whether on the phone or in the hotel, and anticipate the guest needs and takes them into consideration
  • Courteously receive and properly route incoming calls
  • Service out-going calls and supplies proper connections
  • Handle any guest complaints and/or remarks; provides a response as soon as possible
  • Following up guest comments by trying to find a solution for every problem raised.
  • Project a good image of the hotel by establishing good P.R through the telephone
  • Assist guests when necessary e.g. calling for doctor, obtaining the telephone number etc
  • Has an impeccable attitude which conveys the image of the brand and hotel
  • Handle phone calls and forward any messages received for the guest.
  • Passes information on as necessary to other departments (floor staff, technical etc) and to other members of the front-desk team
  • Take down and relay messages.
  • Record and give wake-up calls
  • Report all telephone defects to the technical department
  • Handle fire-alarm procedure
  • Keep abreast of new trends in telephone systems
  • Utilizes correct process and procedure when you handling the confidential guest information
  • Promotes the range of services offered by the hotel to increase sales
  • Promotes the loyalty programme, adapting the sales pitch to suit the guest's needs
  • Verify telephone equipment rental charges, long distance charges

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