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Front Office Agent

2 months ago

Dubai, United Arab Emirates Emaar Hospitality Group Full time
  • Genuine service personality, with high EQ.
  • Minimum 2 years of experience in front office in a 5 star hospitality industry.
  • Minimum of a high school diploma is required / College degree in Hotel Management or a related field is preferred.
  • Oversee and ensure all operational tasks in Front Office are conducted in line with the service standards and procedures.
  • Coaching and training on-the-job.
  • Providing constructive feedback (on- and off-the-job).
  • Analyzing operations and assigning resources accordingly.
  • Conducting huddles during shifts to ensure seamless communication.
  • Prevent complaints and ensure adequate service recovery where needed.
  • Pro-actively communicate with fellow Ambassadors, always with the guest’s interests at heart.