Customer Service Executive

3 weeks ago

Abu Dhabi, United Arab Emirates Precision Hire Solution Full time
Pays

Emirats Arabes Unis

Lieu

Abu Dhabi

Lieu de travail

ABU DHABIABU DHABI MALL(ARE)

Socit employeur

TOTALENERGIES MARKETING UAE L.L.C

Domaine

Commerce

Type de contrat

CDI

Exprience

Moins de 3 ans

Profil du candidat

Knowledge:

  • TotalEnergies products business streamline sales and logistics valuechain


Skills:

  • English Language Communication proficiency (Oral & Written)
  • Computer Literacy and using MS office tools like word and excel
  • SAP usage knowhow an added advantage or any other ERP


Education:

  • Minimum Bachelors degree


Experience:

  • At least 23 years of experience within a coordination role handling documentation and efficient management of communication
Activits

SALES DOCUMENT ADMINISTRATION

  • Documentation Filing through common folder and ensure to convert customers to Doconline platform.
  • Cheque receiving and arranging for bank deposits. Coordinating with couriers for receiving and dispatch etc.
  • Regular update of office documents in line with Company policies. Managing the common folder to ensure updated information like contracts pricelist invoices deliver notes and POs.
  • Ensure no Noncompliance during Internal and External Audit.
  • Focal person for all vendor registration and Economic Sanctions forms completion.
  • Responsible for overall office physical organization.


CUSTOMER SERVICE

  • Entering the order in SAP. Follow up with Logistics for delivery planning.
  • Ensure delivery < 72 hours and does not exceed 3% overall orders executed.
  • Follow up with customer and keep them informed of the delivery schedule.
  • Coordinate with the Warehouse and Plant to check the stock availability and advise the sales team and customer.
  • Regular update of information related to Follow my order program.
  • Coordinate with N1 on the regular update of MSL for both blendable and nonblendable products.
  • Elub Conversion as per given target.
  • Customer Service Satisfaction Survey Visit to be arrange as per the target given.
  • Customer complaints to be handled and properly investigated and log into KF.
  • SO generation for customer and SE requirement if required .


ACCOUNTABILITIES

  • Supporting Asst Manager (CS) in meeting the KPIs of customer service such as on time delivery conversion of customers to Elub and Doconline Distributor use of My portal regular update of information in Follow my order project Customer Service Satisfaction Visits Handling Customer Complaints through KF and regular update of MSL of products.
  • Supporting Sales Staff (07 Nos) in terms of order processing product availability delivery updates SOA generation if needed timely submission of invoice receiving cheques and arrangement for bank courier and provide posting details to Credit Control department.


HSEQ AND COMPLIANCE

  • Participate in the training program to acquire QHSE knowledge and impart this training to colleagues as and when required by Management.
  • Reporting of near misses incidents hazards & injuries to line Manager within the time frame as required by Quality HSE Energy policies and Manuals.
  • Participate in the Investigation and analysis of incidents as and when required.
  • Strict adherence to QHSE requirements with full authority to stop any operation for safety reasons.
  • Strict adherence and compliance towards Group QHSE policy with high Quality of QHSE performance and complying with affiliates QHSE Policy Procedures & specific rules & regulations applicable to the area of activity at all time.
  • Demonstrates exemplary conduct rigor vigilance and professionalism regarding HSE in all their activities
  • Ensure full adherence to the companys compliance program its policies and procedures including economic sanctions and export control in all professional activities.
  • Promptly notify the compliance officer/economic sanctions referent of any instances of noncompliance or violations of economic sanctions or export control that comes to my attention.
Contexte et environnement
  • Office Admin & Customer Service in the Abu Dhabi Sales branch and as required.
Informations supplmentaires
  • NP Level : 6A


TotalEnergies is a major industrial player in energy and the energy transition. It is also a responsible employer and corporate citizen. That means we are doing everything we can to achieve a transition that is as just as possible for our employees our stakeholders and society as a whole. Backed by our values of respect and solidarity our strength and reliability and a commitment to excellence our Company is steadily implementing its ambition to get to net zero by 2050.This job has been sourced from an external job board.
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