Cluster Reservations Agent

1 month ago

Fujairah, United Arab Emirates Novotel Hotels Full time
  • Handles reservations by applying the various step-by-step processes defined by the brand.
  • Provides a friendly and personal welcome for guests.
  • Enters reservation details precisely and correctly.
  • Confirms the reservation and takes care over written communications.
  • Follows up the administration of reservations very thoroughly, making check-in operations easier for the front desk team.
  • Ensures that information is passed on to the concerned departments and collegues.
  • Transforms a request for information into a potential reservation as soon as there is an opportunity.
  • Presents the brand and/or Group's loyalty program to customers and adapts the sales pitch to each customer.

Qualifications

  • Preferably has 1 or 2 years' experience in a customer service or telephone contact position.
  • Knowledge of reservation in hospitality industry and distribution tools.
  • Computer literate: desktop applications and internet.
  • Fluent in written and spoken English, and other international languages will be advantages.
  • Hospitality or related education background.

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