Cluster Reservations Agent

4 weeks ago

Fujairah, United Arab Emirates Novotel Hotels Full time
  • Handles reservations by applyingthe various step-by-step processes defined by thebrand.
  • Provides a friendly and personal welcomefor guests.
  • Enters reservation detailsprecisely and correctly.
  • Confirms thereservation and takes care over writtencommunications.
  • Follows up the administrationof reservations very thoroughly, making check-in operations easierfor the front desk team.
  • Ensures thatinformation is passed on to the concerned departments andcollegues.
  • Transforms a request for informationinto a potential reservation as soon as there is anopportunity.
  • Presents the brand and/orGroup's loyalty program to customers and adapts the salespitch to each customer.

Qualifications

  • Preferably has 1 or 2 years'experience in a customer service or telephone contactposition.
  • Knowledge of reservation inhospitality industry and distributiontools.
  • Computer literate: desktop applicationsand internet.
  • Fluent in written and spokenEnglish, and other international languages will beadvantages.
  • Hospitality or related educationbackground.

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