Receptionist - CS - NMC Healthcare
2 months ago
The role of the Receptionist is to attend patients and their relatives at CosmeSurge unit to satisfy their nonmedical needs. Handle enquiries payments and provide a high level of support and information to patients/guests at CosmeSurge unit
- To greet visitors and patients determine their needs and guide them accordingly.
- To answer queries and to provide information directly to the person or on the telephone.
- To carry out relevant tasks & assignments as required and requested by immediate supervisor/management.
- Maintain a cordial liaison with Doctors Nurses & other staff in order to create a harmonious and pleasant work atmosphere in the hospital/clinic.
- Book appointments and follow up appointments according to the patient request.
- Quote for products and services
- Attending Customer as they arrive at the cash counter.
- Provide customers with information on totals and ask if they would like to pay by card or cash.
- Billing patients as per CosmeSurge price list and policies and ensuring all the services rendered to the patients are billed.
- Ensuring the patient is billed as per the insurance card (copayment/uncovered services collected from patient)
- Process credit card and cash payments and provide customers with receipt and change.
- Handle the cash and credit card transactions and make sure that the transactions are accurate. Responsible for all Cash related transaction handled by him / her.
- Responsible for handling cash and credit card payments effectively and efficiently.
- Ensure proper cleanness of the reception with an adequate supplies/stationary item.
- Ensure appointment schedules are adhered to with minimal or no waiting times.
- Call patients as soon as the information is given that doctor will be late or has an emergency case and appointment to be rescheduled accordingly.
- Frequent inspection for the managing and cleanliness of the lobby reception concierge and hospital/clinic entrance.
- Handle patient complaint in a timely manner takes notes and seeks superiors assistance if the complaint cannot be solved within the department.
- To report on time to the shift and be flexible to move to another area if needed. Shall be flexible to change duty timing based on organization need.
- Update the shift checklist and make sure that all the tasks are completed.
- Follow up on all the pending cancellations of registrations.
- Be updated about the accepted insurance cards in the hospital/clinic.
- Adhere to the clinic/hospitals vision mission and core values.
- Adhere to the clinic/hospitals telephone standards.
- Perform duties such as straightening magazines to maintain lobby or reception area.
- Knowledge principles and processes for providing customer and personal services. This includes customer needs assessment meeting quality standards for services and evaluation of customer satisfaction
- Exercise good judgment and maintain confidentiality in maintaining critical and sensitive information records and reports.
- Effectively and consistently communicates to administrative personnel and encourage interactive departmental meetings and discussions.
- Communicates the mission ethics and goals as well as the focus statement of the department.
- Professional attitude and aptitude towards communication keeping in mind that in every communication to internal or external customers the company is represented.
- Guide and mentor junior and new staff.
- Encourage multidisciplinary teamwork.
- Implement CosmeSurge policies & procedures.
- Apply oneself to the job continually upgrade oneself and embrace the CosmeSurge core values.
- Care for their own and their colleagues health safety and wellbeing and awareness and contribution to the environment
- Act as translator if needed.
- Performs any other job assigned by the reporting Supervisor/Manager
- Any bachelors degree preferred
- Minimum 12 year in a similar organization
- Excellent Customer Service skill
- Excellent communication skills both written and verbal
- Ability to work effectively in a team and to relate positively to other people contributing to the smooth operation of the team
- Adequate knowledge of computer applications (i.e. work excel etc.)
- Deal with complaints in professional manner
- Excellent interpersonal skills
- Highly analytic skills
- Maintain good appearance and proper demeanor at work.
- Safety conscious motivated able to manage pressure takes initiative.
- Displays integrity and honesty
- Is service oriented and customer focused
- Fluent in English & Arabic (preferable)
More jobs on
-
abu dhabi, United Arab Emirates NMC Healthcare Full timeInformation Security Analyst | NMC Healthcare Abu DhabiNMC, is the largest integrated private healthcare platform in the UAE and is the third largest in Oman, with over 13,000 employees and about 5.5 million patient interactions annually through 85 operating facilities that include medical centres, long term care facilities, day surgery centres, fertility...
-
abu dhabi, United Arab Emirates NMC Healthcare Full timeInformation Security Analyst | NMC Healthcare Abu DhabiNMC, is the largest integrated private healthcare platform in the UAE and is the third largest in Oman, with over 13,000 employees and about 5.5 million patient interactions annually through 85 operating facilities that include medical centres, long term care facilities, day surgery centres, fertility...
-
Neurology Specialist | NMC Healthcare Abu Dhabi
1 month ago
abu dhabi, United Arab Emirates NMC Healthcare Full timeNeurology Specialist | NMC Healthcare Abu DhabiNMC, is the largest integrated private healthcare platform in the UAE and is the third largest in Oman, with over 13,000 employees and about 5.5 million patient interactions annually through 85 operating facilities that include medical centres, long term care facilities, day surgery centres, fertility clinics...
-
Neurology Specialist | NMC Healthcare Abu Dhabi
4 weeks ago
abu dhabi, United Arab Emirates NMC Healthcare Full timeNeurology Specialist | NMC Healthcare Abu DhabiNMC, is the largest integrated private healthcare platform in the UAE and is the third largest in Oman, with over 13,000 employees and about 5.5 million patient interactions annually through 85 operating facilities that include medical centres, long term care facilities, day surgery centres, fertility clinics...
-
abu dhabi, United Arab Emirates NMC Healthcare Full timeOrthopedic Surgery Consultant | NMC Healthcare Abu DhabiNMC, is the largest integrated private healthcare platform in the UAE and is the third largest in Oman, with over 13,000 employees and about 5.5 million patient interactions annually through 85 operating facilities that include medical centres, long term care facilities, day surgery centres, fertility...
-
abu dhabi, United Arab Emirates NMC Healthcare Full timeOrthopedic Surgery Consultant | NMC Healthcare Abu DhabiNMC, is the largest integrated private healthcare platform in the UAE and is the third largest in Oman, with over 13,000 employees and about 5.5 million patient interactions annually through 85 operating facilities that include medical centres, long term care facilities, day surgery centres, fertility...
-
abu dhabi, United Arab Emirates NMC Healthcare Full timeAuditor Jobs In Abu Dhabi UAE 2023 | NMC HealthcareFor More Top Organization Jobs Click HereA Medical Auditor at NMC Healthcare will apply Medical Knowledge and best Insurance practice while Auditing / reviewing the claims prior submission, medical records and other documentation essential to justify the services provided to the patient by the Healthcare...
-
abu dhabi, United Arab Emirates NMC Healthcare Full timeAuditor Jobs In Abu Dhabi UAE 2023 | NMC HealthcareFor More Top Organization Jobs Click HereA Medical Auditor at NMC Healthcare will apply Medical Knowledge and best Insurance practice while Auditing / reviewing the claims prior submission, medical records and other documentation essential to justify the services provided to the patient by the Healthcare...
-
Physiotherapist NMC Healthcare Abu Dhabi UAE
3 weeks ago
abu dhabi, United Arab Emirates NMC Healthcare Ltd Full timePhysiotherapist NMC Healthcare Abu Dhabi UAE Physiotherapist NMC Healthcare Abu Dhabi UAE Duties & Responsibilities• Be professionally and legally responsible and accountable for all aspects of own work. To ensure a high standard of clinical care for patients under own care and support other team members to do likewise.• To undertake a comprehensive,...
-
abu dhabi, United Arab Emirates NMC Healthcare Full timeDirector of Pharmacy NMC Healthcare Abu Dhabi UAEFor More Top Organization Jobs Click HereA confident and highly competent Pharmacist with strong leadership skills and a degree of gravitas. Able to influence at senior level. Strong presentation skills and P&L literate. Able to plan and deliver at a strategic level.Responsibilities of Director of...
-
abu dhabi, United Arab Emirates NMC Healthcare Full timeDirector of Pharmacy NMC Healthcare Abu Dhabi UAEFor More Top Organization Jobs Click HereA confident and highly competent Pharmacist with strong leadership skills and a degree of gravitas. Able to influence at senior level. Strong presentation skills and P&L literate. Able to plan and deliver at a strategic level.Responsibilities of Director of...
-
Physiotherapist NMC Healthcare Abu Dhabi UAE
2 weeks ago
Abu Dhabi, Abu Dhabi, United Arab Emirates NMC Healthcare Ltd Full timePhysiotherapist NMC Healthcare Abu Dhabi UAE Physiotherapist NMC Healthcare Abu Dhabi UAE Duties & Responsibilities• Be professionally and legally responsible and accountable for all aspects of own work. To ensure a high standard of clinical care for patients under own care and support other team members to do likewise.• To undertake a comprehensive,...
-
abu dhabi, United Arab Emirates NMC Healthcare Full timeRegistered Nurse Jobs In Abu Dhabi UAE 2023 | NMC HealthcareFor More Top Organization Jobs Click HereVia Medica International Healthcare LLC, Abu Dhabi, UAE is looking for a Homecare Registered Nurse to join our team. This person is responsible for assisting physicians while providing treatment to patients with a variety of medical conditions. She will...
-
abu dhabi, United Arab Emirates NMC Healthcare Full timeRegistered Nurse Jobs In Abu Dhabi UAE 2023 | NMC HealthcareFor More Top Organization Jobs Click HereVia Medica International Healthcare LLC, Abu Dhabi, UAE is looking for a Homecare Registered Nurse to join our team. This person is responsible for assisting physicians while providing treatment to patients with a variety of medical conditions. She will...
-
abu dhabi, United Arab Emirates NMC Healthcare Full timeSpecialist Cardiology Jobs in Abu Dhabi | NMC Healthcare JobsFor More Top Organization Jobs Click HereDescription:Diagnoses and treats diseases of heart and its functions: Examines patient for symptoms indicative of heart disorders, using medical instruments and equipment. Studies diagnostic images and electrocardiograph recordings to aid in making...
-
abu dhabi, United Arab Emirates NMC Healthcare Full timeSpecialist Cardiology Jobs in Abu Dhabi | NMC Healthcare JobsFor More Top Organization Jobs Click HereDescription:Diagnoses and treats diseases of heart and its functions: Examines patient for symptoms indicative of heart disorders, using medical instruments and equipment. Studies diagnostic images and electrocardiograph recordings to aid in making...
-
Receptionist - Cs
2 weeks ago
Abu Dhabi, United Arab Emirates NMC Healthcare Full timeThe role of the Receptionist is to attend patients and their relatives at CosmeSurge unit to satisfy their non-medical needs. Handle enquiries, payments and provide a high level of support and information to patients/guests at CosmeSurge unit - To greet visitors and patients, determine their needs and guide them accordingly. - To answer queries and to...
-
Receptionist - Cs
2 weeks ago
Abu Dhabi, United Arab Emirates NMC Healthcare Full timeThe role of the Receptionist is to attend patients and their relatives at CosmeSurge unit to satisfy their non-medical needs. - Handle enquiries, payments and provide a high level of support and information to patients/guests at CosmeSurge unit - To greet visitors and patients, determine their needs and guide them accordingly. - To answer queries and to...
-
Information Security Analyst
2 weeks ago
Abu Dhabi, Abu Dhabi, United Arab Emirates NMC Healthcare Full timeInformation Security Analyst | NMC Healthcare Abu DhabiNMC, is the largest integrated private healthcare platform in the UAE and is the third largest in Oman, with over 13,000 employees and about 5.5 million patient interactions annually through 85 operating facilities that include medical centres, long term care facilities, day surgery centres, fertility...
-
Chief Operating Officer
3 days ago
Abu Dhabi, United Arab Emirates NMC Healthcare Full timeThe Chief Operating Officer (COO) will be responsible for overseeing the day-to-day operations of NMC, ensuring that all departments and functions are working together efficiently to deliver high-quality patient care. The COO will work closely with the CEO and other members of the leadership team to develop and implement strategic plans, policies, and...
