Receptionist - Cs

The role of the Receptionist is to attend patients and their relatives at CosmeSurge unit to satisfy their non-medical needs.
- Handle enquiries, payments and provide a high level of support and information to patients/guests at CosmeSurge unit
- To greet visitors and patients, determine their needs and guide them accordingly.
- To answer queries and to provide information directly to the person or on the telephone.
- To carry out relevant tasks & assignments as required and requested by immediate supervisor/management.
- Maintain a cordial liaison with Doctors, Nurses & other staff in order to create a harmonious and pleasant work atmosphere in the hospital/clinic.
- Book appointments and follow up appointments according to the patient request.
- Quote for products and services
- Attending Customer as they arrive at the cash counter.
- Provide customers with information on totals and ask if they would like to pay by card or cash.
- Billing patients as per CosmeSurge price list and policies and ensuring all the services rendered to the patients are billed.
- Ensuring the patient is billed as per the insurance card (co-payment/uncovered services collected from patient)
- Process credit card and cash payments and provide customers with receipt and change.
- Handle the cash and credit card transactions and make sure that the transactions are accurate. Responsible for all Cash related transaction handled by him / her.
- Responsible for handling cash and credit card payments effectively and efficiently.
- Ensure proper cleanness of the reception with an adequate supplies/stationary item.
- Ensure appointment schedules are adhered to with mínimal or no waiting times.
- Call patients as soon as the information is given that doctor will be late or has an emergency case and appointment to be rescheduled accordingly.
- Frequent inspection for the managing and cleanliness of the lobby, reception, concierge, and hospital/clinic entrance.
- Handle patient complaint in a timely manner, takes notes and seeks superior’s assistance if the complaint cannot be solved within the department.
- To report on time to the shift and be flexible to move to another area if needed. Shall be flexible to change duty timing based on organization need.
- Update the shift checklist and make sure that all the tasks are completed.
- Follow up on all the pending cancellations of registrations.
- Be updated about the accepted insurance cards in the hospital/clinic.
- Adhere to the clinic/hospital’s vision, mission, and core values.
- Adhere to the clinic/hospital’s telephone standards.
- Perform duties such as straightening magazines to maintain lobby or reception area.
- Knowledge principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction
- Exercise good judgment and maintain confidentiality in maintaining critical and sensitive information, records, and reports.
- Effectively and consistently communicates to administrative personnel and encourage interactive departmental meetings and discussions.
- Communicates the mission ethics and goals as well as the focus statement of the department.
- Professional attitude and aptitude towards communication keeping in mind that in every communication to internal or external customers the company is represented.
- Guide and mentor junior and new staff.
- Encourage multi-disciplinary teamwork.
- Implement CosmeSurge policies & procedures.
- Care for their own and their colleagues’ health, safety and wellbeing, and awareness and contribution to the environment
- Act as translator if needed.
- Performs any other job assigned by the reporting Supervisor/Manager
- Any bachelor’s degree preferred
- Minimum 1-2 year in a similar organization
- Excellent Customer Service skill
- Excellent communication skills, both written and verbal
- Ability to work effectively in a team and to relate positively to other people contributing to the smooth operation of the team
- Deal with complaints in professional manner
- Excellent interpersonal skills
- Highly analytic skills
- Maintain good appearance and proper demeanor at work.
- Safety conscious, motivated, able to manage pressure, takes initiative.
- Displays integrity and honesty
- Is service oriented and customer focused
- Fluent in English & Arabic (preferable)