Head Hostess

4 weeks ago

Dubai, United Arab Emirates FIVE Hotels and Resorts Full time
  • Greets Guests upon Arrival with a Warm ‘FIVE-Styled’ Welcome, ensuring their Journey at FIVE is sensational.
  • Exhibits an exceptional understanding of FIVE's diverse destinations, concepts, menus, events, and bespoke offerings, enabling ‘FIVE-Star’ Guest Assistance at all times.
  • Showcases a Proactive Approach to addressing Guests' concerns and fulfilling their requests, Swiftly Resolving any issues to ensure exceptional Guest Satisfaction.
  • Supervises Suitable Seating Arrangements to optimise Guest Flow, maintain Restaurant Capacity, and Minimise Wait Times, ensuring ‘FIVE-Star’ service.
  • Manages Restaurant Reservations efficiently, employing the hotel's Reservation System, and guaranteeing Precise and Up-To-Date Information.
  • Handles Substantial Group Reservations and Exceptional Events, seamlessly coordinating with the Events Team when necessary, in line with FIVE’s bespoke standards.
  • Discerningly places Guests at the most appropriate tables, ensuring that Table Settings are arranged in accordance with FIVE’s Luxurious Standards.
  • Supervises the Host/Hostess Team, offering crystal-clear Direction, expert Guidance, and unwavering Support, ensuring the delivery of an exquisite level of service.
  • Identifies VIP Guests and provides them with Personalised Attention and our Boundary-Breaking services.
  • Conducts regular Training Sessions to elevate the Team's knowledge of the Menu, Hotel Facilities, and FIVE’s outstanding Service Standards.
  • Fosters open lines of communication with the Restaurant Manager and other Department Heads to ensure Seamless Coordination between departments.
  • Engages in close collaboration with the Culinary Team and Waitstaff to manage Guest Expectations, accommodate Special Requests, and guarantee the Punctual Delivery of our delectable cuisine.
  • Plays a key role in crafting memorable experiences for Special Occasions and Celebrations, celebrating life's most extraordinary moments with ‘FIVE-Styled’ Flair.
  • Skillfully suggests Menu Items, Beverages, and Promotional Offers to enrich the guest experience and optimise revenue generation.
  • Forges a strong partnership with the Marketing Team to promote Restaurant Events, Offers, and Loyalty Programmes, elevating the ‘Vibe at FIVE.’
  • Ensures that the restaurant entrance, waiting area, and host/hostess stations are maintained with Meticulous Cleanliness and Impeccable Organisation.
  • Keeps a watchful eye over the restaurant's Online Reviews and Guest Feedback Platforms, responding to guest reviews with professionalism and dedication.

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