Lobby Lounge Supervisor

2 weeks ago

Dubai, United Arab Emirates The Lana, Dubai - Dorchester Collection Full time

What you'll get

Benefits

As a Lobby Lounge Supervisor at The Lana, Dorchester Collection Dubai here are just some of the great benefits you will receive:

  • Competitive Salary Package
  • World-class Development Opportunities
  • Complimentary stays with breakfast included in our sister Dorchester Collection hotels.
  • 50% off at bars and restaurants within all of our sister Dorchester Collection hotels
  • Meals on Duty
  • Private Medical Insurance
  • Life Insurance
  • Annual Flight Allowance
  • Company Accommodation
  • Company provided transportation to and from work
  • Uniform provided by the Company with complimentary laundry
  • Service Charge

What you'll do

You’ll love what you do and take pride in delighting our guests:

  • You will be responsible for spearheading the day-to-day operations of the restaurant to ensure our guests receive nothing but the best experience.
  • You’ll also be jointly responsible for hiring, mentoring and developing the team by implementing a cohesive training and development program within the department.
  • Our values of Passion, Personality, Respect, Working Together and Creativity guide us each and every day. As Lobby Lounge Supervisor you’ll have the opportunity to bring these to life and continue to create our legacy.
  • You are in charge or monitoring revenue targets and ensuring these are achieved and exceeded, simultaneously all costs are controlled within pre-set budgets including beverage cost, payroll and other expenses.
  • By holding a daily team briefing pre-service, you ensure the full team is well informed of the daily happenings around the hotel as well as the upcoming service.
  • During your daily routine, you liaise with other departments when required to ensure an immaculate presentation of your outlet and high standards of cleanliness as well as maintenance are upheld at all times including furniture, equipment, floors, fixtures and fittings.
  • Together with your team of hostesses, you ensure the reservations are optimized to ensure well-controlled productivity, optimal guest satisfaction and optimized revenue generation.
  • In collaboration with your service team, you ensure fantastic quality of beverage preparation, presentation and beverage inventory control.

The items shared are the essence of a day in the life of a Lobby Lounge Supervisor, but we’ll make sure you are provided with specifics on how we care for our hotel.

What you'll bring

  • You’ll bring your unique personality and passion to the role and the team with your can-do spirit and a positive attitude at all times.
  • You have a talent for delighting guests by leading a team of passionate individuals and striving for excellence.
  • Communication is what keeps our departments running perfectly. You have great communication skills with a strong customer service ethic.
  • As a detail orientated and hands-on team player with strong interpersonal skills, you will thrive on mentoring high potential team members to achieve better results and celebrate success within the team.
  • You are passionate about our industry and are aware of all the latest F&B trends and developments around the world.
  • English is the primary language used in our hotel. You can comfortably communicate in this language. Other languages including Arabic, Italian, French, Spanish or German are highly desirable.

You will have a relevant professional certification or hotel school diploma and bring a wealth of past experience working for luxury hotels and afternoon tea service at a well-renowned hotel.

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