Financial Crime Prevention Administrator

4 weeks ago


Dubai, United Arab Emirates Zurich Insurance Full time

As Financial Crime Prevention (FCP) Administrator, your role will involve:

  • Sets and achieves targets to maintain productivity, efficiency, and quality standards.
  • Meet the requirements of their customers, build, and maintain excellent customer relationships through processing a range of tasks and services, while demonstrating knowledge of relevant systems, products, processes, and procedures.
  • Contribute to a positive and supportive team culture, and demonstrate clear adherence to customer focus, work collaboratively across all operational areas.
  • Take personal responsibility for resolving basic queries from customers and agents.
  • Support identifying and taking forward continuous improvement opportunities and challenge BAU processing when/if required.
  • Manage RCA frameworks by liaising with various teams and analyzing the RCA and implementing solutions to drive improvements.
  • Taking ownership of any escalations and complaints that are sent by the RM and processes where client calling is involved and completing the task end-to-end.
  • Complete all assigned audit actions, or all requested audit activity, accurately and on time.
  • Take ownership of meeting productivity and quality targets.
  • Prioritize your own workload within guidelines to meet deadlines/SLAs without compromising on quality.

Job Qualifications

To be successful in this role, you will need:

  • Bachelor’s degree preferred (or equivalent), and 2 or more years of experience in related field.
  • Understanding of the Insurance Industry and employees’ benefits.
  • Previous experience working within an international and diverse cultural organization would be beneficial.
  • Familiarity with accounting packages/online banking System.

Skills:

  • Analytical and problem-solving mindset.
  • Accuracy and Attention to details.
  • Proven ability to build and maintain strong working relationships with customers and external and internal stakeholders.
  • Effective personal organization and planning skills.
  • Intermediate knowledge of Microsoft office packages– Word, Excel, and PowerPoint.
  • Excellent communication skills both written and verbal in English.


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