Financial Crime Prevention Administrator

2 months ago

Dubai, United Arab Emirates Zurich Insurance Full time

As Financial Crime Prevention(FCP) Administrator, your role willinvolve:

  • Sets and achieves targets to maintainproductivity, efficiency, and qualitystandards.
  • Meet the requirements of theircustomers, build, and maintain excellent customer relationshipsthrough processing a range of tasks and services, whiledemonstrating knowledge of relevant systems, products, processes,and procedures.
  • Contribute to a positive andsupportive team culture, and demonstrate clear adherence tocustomer focus, work collaboratively across all operationalareas.
  • Take personal responsibility forresolving basic queries from customers andagents.
  • Support identifying and taking forwardcontinuous improvement opportunities and challenge BAU processingwhen/if required.
  • Manage RCA frameworks byliaising with various teams and analyzing the RCA and implementingsolutions to drive improvements.
  • Takingownership of any escalations and complaints that are sent by the RMand processes where client calling is involved and completing thetask end-to-end.
  • Complete all assigned auditactions, or all requested audit activity, accurately and ontime.
  • Take ownership of meeting productivityand quality targets.
  • Prioritize your ownworkload within guidelines to meet deadlines/SLAs withoutcompromising on quality.

JobQualifications

To be successful in this role, youwill need:

  • Bachelor’s degree preferred(or equivalent), and 2 or more years of experience in relatedfield.
  • Understanding of the Insurance Industryand employees’ benefits.
  • Previousexperience working within an international and diverse culturalorganization would be beneficial.
  • Familiaritywith accounting packages/online bankingSystem.

Skills:

  • Analyticaland problem-solving mindset.
  • Accuracy andAttention to details.
  • Proven ability to buildand maintain strong working relationships with customers andexternal and internal stakeholders.
  • Effectivepersonal organization and planningskills.
  • Intermediate knowledge of Microsoftoffice packages– Word, Excel, andPowerPoint.
  • Excellent communication skills bothwritten and verbal in English.

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