Reservation Agent

2 months ago


Ras Al Khaimah, United Arab Emirates IHG - INTERCONTINENTAL HOTELS GROUP Full time
  • Convert bedroom accommodation enquiries into bookings on the phone, in person or by letter.
  • Record and process using a computer bookings system, cancellations and amendments via phone or email promptly and in line with company standards.
  • Manage hotel selling strategy by opening and closing to specified rates linked to hotels business plan and as directed by your line manager.
  • Liaise and communicate special requirements to other departments e.g. Cots, VIP’s and late arrivals and guest transportation.
  • Prepare reports using both a computerized reservation system and other computer software such as Word and Excel.
  • Record and manage bookings that failed to arrive (No Show).
  • Sell the InterContinental Hotels Group products and services using up-selling and suggestive selling techniques.
  • Process and confirm guest room reservations made by clients.

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