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Lobby Lounge Manager

3 months ago

Abu Dhabi, United Arab Emirates Shangri-La Group Full time
  • To implement service standards and procedures to ensure that they are achieved and followed by proper training, supervision, and control.
  • To rotate and schedule all staff to provide full coverage for efficient service and to maximize productivity.
  • To motivate, educate and develop staff on a continuous basis to achieve an overall maximum of efficiency and confidence.
  • To minimize guest complaints, but if it should occur, to take remedial action immediately.
  • To ensure that all guests are greeted and seated courteously without delay at a properly set and clean table.
  • To ensure that all guests are served promptly.
  • To check on guest satisfaction by talking to the guest.
  • To stress the importance of personal cleanliness, grooming and that the staff do not deviate from the prescribed uniform.
  • To be constantly on the look for ways and means to improve the smooth running of the operation.
  • To work closely with the Chef in charge of the Kitchen on quality and cost control of food.
  • To coordinate with the Chief Steward and bar service for the back-up services.
  • We expect your outlet to be very busy due to high turnover which means most house guests and a lot of local guests will patronize this outlet. Therefore, it is important that everything possible should be done to give our guests a good impression of our hotel by making sure that food, service and all other facilities are of high quality.