Sales Support Analyst
2 weeks ago
Job Detail:
Leadership
Provide technology delivery leadership on initiatives, working in partnership with business owner and overall Project/Program Delivery Lead
Builds and manages (formally or informally) a technology team responsible for business solution analysis, solution design, build, technical analysis, quality assurance, and release management, across the program/project
Engages appropriate technology stakeholders to identify and drive required outcomes through effective stakeholder management
Vendor Management
Provide oversight of work and costs on projects utilizing consulting companies and solution integrators
Responsible for managing technology third-party vendors and Statements of Work with a focus on performance, quality and cost management as it relates to assigned project/workstream
Provide reporting on projects
Hold vendors accountable for on-time deliverables
People Management
Ensure the team provides realistic estimates and hold team responsible for deliverables and timelines
Coach and mentor the development team throughout the SDLC
Help target appropriate training for team by identifying technologies/areas in need
Provides guidance to others on how to make optimal use of tools to improve the performance and quality of technology delivery
Accountable for detailed resource plans. Overall Oversight by Delivery Lead.
Ensures all technology teams and functions are providing estimates and updates to project schedule, outlining risks and issues, and driving remediation of tech risks, resolution of tech issues for assigned project/workstream
Application Responsibilities
Oversees the execution of the technology strategy while anticipating and prioritizing the impediments and technology risks
Identifies, analyzes, and drives resolution of project risks and issues, working through the project structure, and reporting relationships in the Technology organization. Ensures issues are captured in post implementation reviews, to avoid recurrence
Establishes a plan for all technology deployment(s) and works with IT staff across projects to align with the integrated plan
Responsible for the consideration of future production support implications with a cost-effective design and quality solution, inclusive of application resiliency and availability
Works with business leaders associated with assigned project or workstream as needed to confirm the solutions are functionality aligned with the product vision and that solution is fit-for-purpose.
Accountable to the delivery lead to provide input and advice on all tech aspects of the assigned project/workstream
Accountable for providing technology estimates
Technology leader and decision maker on assigned initiatives
Responsible for hands-on involvement in development duties
Responsible for all aspects of supported systems including requirements, designs, data flows, integrations, project proposals, security, and stability
Responsible for proactive monitoring of systems
Responsible for the design of systems and functionality and/or the delegation and oversight of designs
Responsible for code quality of ongoing work including code reviews, code analysis, performance monitoring, and oversight of testers/test processes
Provide reporting on the status of applications, projects, and teams
Responsible for the coordination of system changes across other groups within UniFirst including development, BRM, infrastructure, project management, and business users
Deep understanding of source control, environment management, integrations, security best practices
Requirements
Requirements:
Experience
- 10 + years working w/ versions of PeopleSoft and PeopleTools across HCM/FMS modules
- 5+ years of progressively senior experience in technology design, development, and delivery
- Project delivery using formal methodologies
- Must have Implementation, design and customization experience for PeopleSoft HCM or FMS modules (experience with EIPP, ELM, AR projects are a plus)
- Experience performing data/code analysis, ETL, creation and review of technical designs, and documentation from the functional design, coding, unit testing, and debugging various PeopleSoft modules
- Strong facilitation, communication and presentation skills with tech and business audiences
- Leadership of others, in formal and/or informal organization lines
- Experience in app development/integration
- Resource and project management experience highly preferred
- Knowledge of SaaS applications like Oracle Fusion and Workday is a plus
Education
Bachelor s Degree in computer science or related field
Additional Requirements
Strong relationship building, influence skills and ability to productively interact with all levels of leadership
Ability to create/modify/communicate tech roadmap, and design/advocate for solutions that align to existing roadmaps
Sense of urgency, and ability to problem solve on the fly
Strong analytical and problem-solving skills
Strong verbal and written communication skills
Requirements: Experience 10 + years working w/ versions of PeopleSoft and PeopleTools across HCM/FMS modules 5+ years of progressively senior experience in technology design, development, and delivery Project delivery using formal methodologies Must have Implementation, design and customization experience for PeopleSoft HCM or FMS modules (experience with EIPP, ELM, AR projects are a plus) Experience performing data/code analysis, ETL, creation and review of technical designs, and documentation from the functional design, coding, unit testing, and debugging various PeopleSoft modules Strong facilitation, communication and presentation skills with tech and business audiences Leadership of others, in formal and/or informal organization lines Experience in app development/integration Resource and project management experience highly preferred Knowledge of SaaS applications like Oracle Fusion and Workday is a plus Education Bachelor s Degree in computer science or related field Additional Requirements Strong relationship building, influence skills and ability to productively interact with all levels of leadership Ability to create/modify/communicate tech roadmap, and design/advocate for solutions that align to existing roadmaps Sense of urgency, and ability to problem solve on the fly Strong analytical and problem-solving skills Strong verbal and written communication skills
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