Guest Relations Officer

7 days ago

Abu Dhabi, Abu Dhabi, United Arab Emirates Aldhafra Resort, Vignette Collection, an IHG Hotel Full time
About Us
Aldhafra Resort, a serene desert retreat, is nestled on the edge of the Rub' al Khali, the world's largest uninterrupted sand desert, just a short distance from the heart of Abu Dhabi. Blending the natural beauty of the desert with warm hospitality, the resort offers a welcoming escape for families, couples, and adventure seekers alike. With comfortable accommodations, a variety of dining options, and engaging activities, Aldhafra Resort provides a relaxing and memorable experience in a truly unique setting.
As part of Aldar Hospitality and brought to life by the vision of Aldar Group, Aldhafra Resort reflects a commitment to creating meaningful destinations. Thoughtfully designed with sustainability and cultural authenticity in mind, the resort embraces the charm of the desert while ensuring a comfortable and enjoyable stay for guests of all ages. With Aldar Hospitality's dedication to exceptional service, Aldhafra Resort is an ideal getaway for those looking to unwind, explore, and connect with nature.
About the Job
As a Guest Relations Officer, you will be responsible for ensuring exceptional guest experiences by anticipating and fulfilling guests' needs throughout their stay. You will serve as a primary point of contact for guests, providing personalized assistance, resolving inquiries or issues, and creating memorable moments that exceed guest expectations.
About You
Previous experience in guest relations, concierge, or hospitality role is preferred.
Exceptional interpersonal and communication skills.
Strong problem-solving abilities and the ability to handle difficult situations with professionalism and empathy.
Attention to detail and ability to multitask in a fast-paced environment.
Knowledge of local attractions, restaurants, and transportation options is an advantage.
Fluent in English; additional languages are a plus.
Flexibility to work varying shifts, including weekends and holidays.
Shape Your Career with Aldhafra Resort
Join the team at Aldhafra Resort, a welcoming, family-friendly destination in the heart of the desert. Be part of creating memorable experiences for our guests while growing your career in a warm and supportive environment.
Equal Opportunity Statement
Aldar is an equal opportunity employer. We celebrate all forms of diversity and remain committed to creating an inclusive and accessible environment for all applicants and employees. We will ensure that all candidates are provided reasonable accommodations to participate in the job application process, be considered for a range of critical job functions and receive other benefits and privileges of employment, ensuring equitable opportunities and accessibility for all. Please contact us to request accommodation. Your data will be treated confidentially.
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