CRM Analyst

2 weeks ago

Dubai, Dubai, United Arab Emirates Mmidubai Full time

Join to apply for the CRM Analyst role at MMI - Maritime and Mercantile International.

MMI is a dynamic beverage import marketing, sales, retail, and distribution organization, and our vision is to delight every customer with our passion for quality and service.

Headquartered in Dubai, we operate in 42 countries across South and East Africa, the Gulf & Middle East, Southern Europe, Indian Ocean, and Southeast Asia, making us one of the world's leading independent distributors.

At every interaction with our portfolio, events, and outlets, we strive for exceptional experiences for our customers and consumers through innovations like the award-winning Le Clos Finest Wines and Luxury Spirits retail concept to trend-driven brands and e-commerce and through operational efficiency and the highest standards of customer service at every touch point.

Role Purpose

Are you data-driven and passionate about customer engagement? We're looking for a CRM Analyst to optimize customer journeys, segmentation, and marketing automation across email, SMS, push, and in-app notifications. If you thrive on crafting data-driven strategies that enhance retention and customer experience, this is your chance to make an impact

Join us in shaping the future of personalized marketing at MMI Apply now and be part of our digital evolution.

Key Accountabilities

  • Campaign Development: Design and develop customer journeys for various lifecycle stages, leveraging marketing automation platforms like Insider.
  • Segmentation & Targeting: Create and refine segmentation strategies to ensure targeted, personalized communication that improves customer engagement and retention.
  • Testing & Optimization: Conduct A/B testing and other testing methods to continuously optimize campaigns for better productivity, conversion rates, and ROI.
  • Data Analysis & Reporting: Analyze and interpret campaign metrics, generating actionable insights that inform future CRM strategy and share regular performance reports with the marketing team.
  • Continuous Improvement: Evaluate and recommend improvements to CRM processes, tools, and strategies to enhance efficiency, customer experience, and performance.
  • Lifecycle Management: Support the implementation of lifecycle management strategies, ensuring relevant, timely communications for each stage of the customer journey.

Required Experience, Skills & Qualifications

  • Minimum 2 years of experience working with CRM platforms within the Retail Industry.
  • Experience with B2C CRM platforms (e.g., Insider, Braze, Clevertap, or similar).
  • Expertise in executing and optimizing CRM campaigns across channels (email, SMS, push, in-app).
  • Experience with cross-channel messaging strategies and maintaining brand consistency.
  • Ability to analyze campaign performance and apply insights for optimization.
  • High attention to detail and ability to manage multiple campaigns simultaneously.

Preferred Experience, Skills & Qualifications

  • Work experience in the UAE.
  • Experience with CRM platform Insider.

What we offer

Join a team of experienced professionals who are experts in the industry. We want to create memories and provide an exceptional experience to every customer on every visit. That's why we're passionate about offering a wide variety of delicious and high-quality products. We're committed to sustainable practices, reducing our environmental impact, and giving back to the communities that we operate in. We're committed to putting our people first by creating a positive and supportive work environment where everyone feels valued and respected.

How to apply

Click on the 'Apply' button to join our team.

Seniority level

Associate

Employment type

Full-time

Job function

Analyst and Strategy/Planning

Industries

Wholesale Alcoholic Beverages

#J-18808-Ljbffr

  • CRM Analyst

    3 days ago

    Dubai, Dubai, United Arab Emirates MMI - Maritime and Mercantile International Full time

    Job DescriptionAbout UsMMI are a dynamic beverage import marketing, sales, retail, and distribution organization, and our vision is to delight every customer with our passion for quality and service.Headquartered in Dubai, we operate in 42 countries across South and East Africa, the Gulf & Middle East, Southern Europe, Indian Ocean, and Southeast Asia,...

  • CRM Analyst Intern

    1 day ago

    Dubai, Dubai, United Arab Emirates LVMH Group Full time

    We are looking for a skilled CRM Analyst Intern to join our E-Commerce & Digital Marketing team at Louis Vuitton Middle East.Key TasksAnalyze customer data to identify trends and preferences.Develop and implement CRM strategies to improve customer engagement.The ideal candidate will have strong analytical skills, excellent communication abilities, and a keen...

  • CRM SpecialistData Analyst

    1 week ago

    Dubai, Dubai, United Arab Emirates Unique Properties Full time

    We are looking for a CRM Specialist/Data Analyst to manage lead data generate reports and optimize lead distribution processes. You will bridge data analysis with effective lead management to enhance sales performance and improve business decisionmaking.Key Responsibilities:Lead Management: Log and track leads from various channels in CRM (Salesforce) and...

  • CRM SpecialistData Analyst

    6 days ago

    Dubai, Dubai, United Arab Emirates Unique Properties Full time

    We are looking for a CRM Specialist/Data Analyst to manage lead data, generate reports, and optimize lead distribution processes. You will bridge data analysis with effective lead management to enhance sales performance and improve business decision-making.Key Responsibilities:- Lead Management: Log and track leads from various channels in CRM (Salesforce)...

  • Data Analyst

    2 weeks ago

    Dubai, Dubai, United Arab Emirates Cheil Middle East & Africa Full time

    Job DescriptionWe are seeking a skilled Data Analyst to join our team at Cheil Middle East & Africa. The ideal candidate will have experience in formulating and implementing CRM strategies tailored to the electronics sector, driving customer engagement, retention, and loyalty.The role requires exceptional analytical skills and modelling abilities to derive...

  • CRM & Data Analyst Specialist

    6 days ago

    Dubai, Dubai, United Arab Emirates STARTRADER Full time

    Job DescriptionPosition: CRM & Data Analyst SpecialistLocation: Dubai, UAEType: Full-time, OnsiteJob Summary:We are seeking a highly experienced Senior Data & CRM Analyst to lead data-driven decision-making and optimize lead distribution, customer segmentation, and conversion tracking within our Forex and trading business. The ideal candidate will have a...

  • CRM Marketing Analyst

    2 weeks ago

    Dubai, Dubai, United Arab Emirates Cheil Middle East & Africa Full time

    6 days ago Be among the first 25 applicantsGet AI-powered advice on this job and more exclusive features.Direct message the job poster from Cheil Middle East & AfricaSenior HR Specialist @ Cheil MEA - Samsung Group | Recruitment | Employee Relations ExpertConnec+ We Create Connected Experiences that MatterCheil, a Korean word meaning "the best" or "Number...

  • CRM Marketing Analyst

    7 days ago

    Dubai, Dubai, United Arab Emirates Cheil Middle East & Africa Full time

    6 days ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. Direct message the job poster from Cheil Middle East & Africa Senior HR Specialist @ Cheil MEA - Samsung Group | Recruitment | Employee Relations Expert Connec+ We Create Connected Experiences that Matter Cheil, a Korean word meaning "the best" or...

  • Senior Business Systems Analyst and CRM Specialist

    6 days ago

    Dubai, Dubai, United Arab Emirates TechLabs London Ltd. Full time

    TechLabs London Ltd. is an exponentially growing Technology firm with head office in the UK, Offices in UAE (Dubai and Abu Dhabi) and a Development Centre in Cairo, Egypt. We deliver world-class Microsoft Dynamics365, Power Platform and Azure cloud solutions to the Public Sector, Property and housing industry and to the Financial Services industry amongst...

  • CRM Support

    3 weeks ago

    Dubai, Dubai, United Arab Emirates Union Properties PJSC Full time

    Property CRM System Support Analyst (Microsoft Dynamics CRM)We are embarking on our Digital Transformation journey touching every aspect of our business, not limited to sales and marketing but through to digitizing the way we work across HR, Finance and Operations. We will be looking to automate processes with AI and improve our decision making with improved...

  • CRM Support

    3 days ago

    Dubai, Dubai, United Arab Emirates Union Properties PJSC Full time

    Property CRM System Support Analyst (Microsoft Dynamics CRM) We are embarking on our Digital Transformation journey touching every aspect of our business, not limited to sales and marketing but through to digitizing the way we work across HR, Finance and Operations. We will be looking to automate processes with AI and improve our decision making with...

  • CRM & MIS Analyst

    3 weeks ago

    Dubai, Dubai, United Arab Emirates Oli Oli Full time

    *Only apply if you're available for face-to-face interview in Dubai. Fresh graduates can apply*FOUNDERS BACKGROUNDWe are young parents who have been blessed to follow our dream. Our dream is for children to be happier, more creative, more imaginative, more informed, inspired, aware, balanced and amazed. We aim to see joy on the faces of...

  • CRM & MIS Analyst

    1 week ago

    Dubai, Dubai, United Arab Emirates Oli Oli Full time

    *Only apply if you're available for face-to-face interview in Dubai. Fresh graduates can apply* FOUNDERS BACKGROUND We are young parents who have been blessed to follow our dream. Our dream is for children to be happier, more creative, more imaginative, more informed, inspired, aware, balanced and amazed. We aim to see joy on the faces of children....

  • CRM & MIS Analyst

    1 week ago

    Dubai, Dubai, United Arab Emirates Oli Oli Full time

    *Only apply if you're available for face-to-face interview in Dubai. Fresh graduates can apply*FOUNDERS BACKGROUNDWe are young parents who have been blessed to follow our dream. Our dream is for children to be happier, more creative, more imaginative, more informed, inspired, aware, balanced and amazed. We aim to see joy on the faces of...

  • UAE CRM Business Analyst Position

    1 day ago

    Dubai, Dubai, United Arab Emirates ATELIER LUXURY GULF LLC Full time

    We are currently seeking a Business Analyst and CRM Intern to contribute to our growth in Dubai.About the Job DescriptionThe ideal candidate will support the General Manager in successfully implementing, enhancing, and maintaining CRM and engagement program activities in the region.Carry out weekly reports analysis on nationalities, prospects, sales, and...

  • Marketing Data Analyst with CRM Focus

    2 weeks ago

    Dubai, Dubai, United Arab Emirates Cheil Middle East & Africa Full time

    Job OverviewCheil Middle East & Africa is hiring a Marketing Data Analyst with a focus on CRM. The selected candidate will have experience in analysing campaign performance and providing insightful actions for future optimisation.The ideal candidate will develop complex segmentation models to deliver highly targeted campaigns based on customer insights. They...

  • Business Analyst

    2 weeks ago

    Dubai, Dubai, United Arab Emirates Virtusa Full time

    Business Analyst (Siebel CRM) - CREQ191536 Description Role : Business Analyst Skill : Business Analyst, Siebel CRM, Agile Description: Document and analyze user business processes and requirements Conduct testing of new or modified systems Serve as communications link between user and technical group Provide ongoing user support including...

  • Business Analyst

    3 weeks ago

    Dubai, Dubai, United Arab Emirates Virtusa Full time

    Business Analyst (Siebel CRM) - CREQ191536 DescriptionRole : Business AnalystSkill : Business Analyst, Siebel CRM, AgileDescription:Document and analyze user business processes and requirementsConduct testing of new or modified systemsServe as communications link between user and technical groupProvide ongoing user support including troubleshooting and...

  • Senior Dynamics CRM Developer

    4 days ago

    Dubai, Dubai, United Arab Emirates BlackStone eIT Full time

    BlackStone eIT is seeking a talented Senior Dynamics CRM Developer to enhance our innovative team. In this role, you will be integral in designing, developing, and implementing cutting-edge CRM solutions utilizing Microsoft Dynamics 365. You will collaborate with clients, business analysts, and development teams to translate business requirements into...

  • Dynamics CRM Developer

    2 weeks ago

    Dubai, Dubai, United Arab Emirates Salt Full time

    Managing Consultant - Microsoft Dynamics 365, Microsoft Power Platform & Microsoft Cloud Contracts at SALTJob Title: Dynamics CRM DeveloperLocation: Fully remote contract (Offshore resource)Job Type: 6-Month Extendable ContractMonthly Salary: $3000 USD per monthOur Dubai based client is looking for a dedicated and experienced Dynamics CRM Developer to join...