CRM Support

3 weeks ago

Dubai, Dubai, United Arab Emirates Union Properties PJSC Full time

Property CRM System Support Analyst (Microsoft Dynamics CRM)

We are embarking on our Digital Transformation journey touching every aspect of our business, not limited to sales and marketing but through to digitizing the way we work across HR, Finance and Operations. We will be looking to automate processes with AI and improve our decision making with improved data and business intelligence.

Please only apply if you meet the below requirements; only short-listed candidates will be contacted.

You are an experienced CRM systems analyst with experience in Microsoft Dynamics CRM in a property sales environment. You are a positive person with a proactive attitude to help support our busy sales team and drive continuous improvement in our CRM system.

Some of the key skills and experiences required:

  • Must be familiar with the processes and basic setup of Microsoft Dynamics CRM for Sales
  • Must be familiar with property sales processes from lead management through to SPA production from the system and payments reconciliation
  • Able to manage key data and configuration items such as floor plans, price lists, workflows
  • You can create or update Power BI reports (and you will be supported by a BI team)
  • You understand the integrations between CRM and ERP or other systems such as E-Signature, KYC etc.
  • You understand IT support processes, liaising with users, capturing support requests and reporting resolutions to users
  • Strong organizational and time management skills.
  • Ability to work well under pressure and meet deadlines.

Company Description:

Since its formation in 1987, Union Properties has firmly established itself as a leader in the UAE property development market. The company, headquartered in Dubai, employs over 6,000 people and has delivered over 10,000 residential, commercial, and retail units in the city. Union Properties is known for iconic projects like UP Tower, Index Tower, and Dubai Autodrome, with subsidiaries including Serveu, EDACOM, and The FITOUT.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Project Management and Information Technology

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