Senior Service Sales Engineer

5 days ago

Dubai, Dubai, United Arab Emirates Otis Elevator Co. Full time

Senior Service Sales Engineer

Apply remote type On-Site locations Otis L.L.C, 37th floor, The One Tower, Sheikh Zayed Road, Dubai, United Arab Emirates time type Full time posted on Posted 2 Days Ago job requisition id 20126448

Date Posted: 2025-03-12

Country: United Arab Emirates

Location: Otis L.L.C, 37th floor, The One Tower, Sheikh Zayed Road, Dubai, United Arab Emirates

Role Overview

The role holder is responsible for supporting the service sales operations including estimations, preparing maintenance contracts and negotiating contract renewals. The role holder maintains contracts database in the MIS system to ensure effective tracking of the sales pipeline. The role holder shall carry out his duties in accordance with the stipulated business policies and procedures.

On a typical day you will:

  1. Manage a portfolio of elevator units through maintaining good working relationships with existing customers
  2. Serve as primary contact for timely resolution of customer needs surrounding inquiries
  3. Develop build-on repair and modernization sales through networking, bids and tenders
  4. Develop your own sales strategy to achieve sales targets, ensuring profitability
  5. Use Otis' sales tools to effectively track opportunities, pipeline, and forecast sales results
  6. Conduct sales negotiations and close deals, ensuring payment on time
  7. Collaborate with fellow team members, including other sales representatives and field colleagues
  8. Provide management information and insights on all dimensions of work area performance to facilitate discussion and decision making, both on a periodic basis and for ad-hoc management requests.
  9. Follow all relevant departmental policies, processes, standard operating procedures and instructions so that work is carried out in a controlled and consistent manner.
  10. Work under the guidance of the Manager – Service Sales
  11. Prepare estimates and issue quotations for additional repairs, upgrading of units and modernization.
  12. Liase with clients to hunt new clients, negotiate maintenance contracts for non-Otis recoveries and Modernization, ensuring all potential client risks are addressed under the renewal terms.
  13. Ensure critical actions on all contracts including "SPL - special contracts" are captured to minimize Otis – Entity's contractual risk.
  14. Execute sales strategies to recover lost units, modernization and actively pursue clients to ensure unit recovery on favorable terms for Otis – Entity.
  15. Develop a strong relationship with clients by regularly engaging with key contacts and understanding their needs.
  16. Coordinate with the Aftermarket and Service Department to ensure that the terms and conditions of all maintenance/repair/modernization agreements are implemented.
  17. Assist the Finance Department with the timely collection of payments based on contracting agreements.
  18. Maintain and update the maintenance contracts database in the SMS system and provide periodic reports from this and other relevant sources to show the latest status of all contract activity.
  19. Execute sales operations with strict compliance to the quality procedures & ISO policies of the company.
  20. Define performance goals at the start of the year in discussion with the reporting manager and ensure that the goals are achieved during the course of the year.
  21. Identify the training and development requirements for self and agree on them with the reporting manager to ensure that the required trainings are arranged and attended.
  22. Strive to achieve the highest levels of proficiency on all the competencies and skills required to perform the role.
  23. Keep abreast of professional developments, new techniques and current issues through continued education and professional growth.

What you will need to be successful

  1. You have a business or technical degree or have completed training as a technician or technical business administrator, with a minimum of 5 years' work experience
  2. You have some experience in the sale of technical products requiring customer consultation
  3. You have a strong customer and service orientation, including excellent interpersonal skills
  4. You have strong presentation, written, and verbal communication skills to effectively develop expectations and relationships with internal and external customers
  5. You are target focused, with the ability to work at pace in a demanding, complex, corporate organization
  6. Fluent written and spoken English essential.

If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.

Otis is the world's leading elevator and escalator manufacturing, installation, and service company. We move 2 billion people every day and maintain approximately 2.2 million customer units worldwide, the industry's largest Service portfolio.

You may recognize our products in some of the world's most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers We are 69,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.

When you join Otis, you become part of an innovative global industry leader with a resilient business model. You'll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you'll gain working alongside the best and brightest, keep us connected and on the cutting edge.

We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.

Today, our focus more than ever is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do. We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do.

Become a part of the Otis team and help us #Buildwhatsnext

Otis is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at careers@otis.com.

Privacy Policy and Terms:

Click on this link to read the Policy and Terms

#J-18808-Ljbffr

  • Senior Process Design Engineer

    6 days ago

    Dubai, Dubai, United Arab Emirates The Chemical Engineer Full time

    JOB DESCRIPTION Wood is recruiting for a Senior Process Design Engineer to join its UAE Business Unit to strengthen our team in Dubai, UAE. Minimum of years of design experience in onshore Oil and Gas project with Brownfield experience. Minimum 5 years FEED experience in upstream projects. Experience in FEED design of Crude Oil Storage systems, Produced...

  • Senior Process Design Engineer

    2 days ago

    Dubai, Dubai, United Arab Emirates The Chemical Engineer Full time

    JOB DESCRIPTION Wood is recruiting for a Senior Process Design Engineer to join its UAE Business Unit to strengthen our team in Dubai, UAE. Minimum of 8 - 14 years of design experience in onshore Oil and Gas project with Brownfield experience. Minimum 5 years FEED experience in upstream projects. Experience in FEED design of Crude Oil Storage systems,...

  • Senior Chemical Engineer

    19 hours ago

    Dubai, Dubai, United Arab Emirates The Chemical Engineer Full time

    Lead Process Engineer Job DescriptionIn this critical role, you will lead process engineering design efforts for projects, ensuring alignment with company standards and project requirements. You will oversee the development of process engineering requirements, review and approval of process documentation, and support tender or proposal...

  • Senior Process Design Consultant

    2 days ago

    Dubai, Dubai, United Arab Emirates The Chemical Engineer Full time

    We are seeking a highly experienced Senior Process Design Consultant to join our team at The Chemical Engineer. As a key member of our consulting team, you will provide expert process design services to clients across a range of industries.The ideal candidate will have a strong background in process engineering with experience in onshore oil and gas...

  • Engineering Process Lead

    19 hours ago

    Dubai, Dubai, United Arab Emirates The Chemical Engineer Full time

    About the RoleWe are seeking an experienced Senior Chemical Engineer to join our team as a Process Engineering Lead. In this role, you will be responsible for designing and preparing process engineering requirements for projects, reviewing and approving key process documentation from EPC Contractors, and supporting tender or proposal processes.Key...

  • Senior Service Sales Engineer

    3 days ago

    Dubai, Dubai, United Arab Emirates Otis Elevator Co. Full time

    Senior Service Sales Engineer Date Posted: Country: United Arab Emirates Location: Otis L.L.C, 37th floor, The One Tower, Sheikh Zayed Road, Dubai, United Arab Emirates Role Overview The role holder is responsible for supporting the service sales operations including estimations, preparing maintenance contracts and negotiating contract renewals....

  • Senior Sales Engineer

    2 weeks ago

    Dubai, Dubai, United Arab Emirates FJ Group Full time

    HR Business Partnering | Talent Acquisition | Driving Strategic Growth We are seeking a dynamic and results-driven Senior Sales Engineer to join our team, specializing in plumbing products such as PPR, PEX, and water valves. The ideal candidate will have a strong technical background in plumbing systems, excellent sales acumen, and the ability to build...

  • Senior Sales Engineer

    2 weeks ago

    Dubai, Dubai, United Arab Emirates Midis Group Full time

    Job Title: Senior Sales Engineer Job Scope: The Senior Sales Engineer is accountable for presenting solutions to prospective customers and delivering product demonstrations in cooperation with the sales team. S/He gathers and validates technical requirements for appropriate recommendations and responds to RFIs and RFPs addressing technical inquiries...

  • Sr. Sales Engineer

    3 weeks ago

    Dubai, Dubai, United Arab Emirates MEE GROUP Full time

    MEE GROUP is a well-established Mechanical Engineering Company based in Dubai, specialized in the Oil & Gas, Marine, and Industrial Sectors. The company has a vast clientele in UAE and GCC countries, consisting of oil companies and marine shipyards. MEE is an ASME "U" and National Board "R" stamp certified organization with a focus on delivering quality...

  • Service Engineer

    4 days ago

    Dubai, Dubai, United Arab Emirates ZOOMLION MIDDLE EAST Full time

    Direct message the job poster from ZOOMLION MIDDLE EASTHR Manager | Recruiter | Startup Expert | Employee RelationsJob Description:Create and execute service work orders, including equipment service work such as delivery, inspection, cleaning, maintenance, overhaul and fault diagnosis;Execute product improvement plan, technology upgrade, feedback product...

  • Senior Pre-sales Engineer

    3 weeks ago

    Dubai, Dubai, United Arab Emirates Johnson Controls, Inc. Full time

    What you will doThe Senior Pres-sales Engineer is a key role directly reporting to the Pre-sales Manager. You will be based in Dubai and be a part of a growing team, responsible for driving the growth of business for Building Technology and Solutions.As a Senior Pres-sales Engineer, you will work closely with the Sales team for technical and commercial...

  • Senior Sales Engineer

    22 hours ago

    Dubai, Dubai, United Arab Emirates EMIRATES ELECTRIC POWER Full time

    Get AI-powered advice on this job and more exclusive features.About Emirates Electric Power & Translite BuswayEmirates Electric Power is the exclusive distributor for Translite Busway—a trusted brand that has powered prestigious UAE projects for over 20 years and holds SEWA approval. Translite has earned a reputation for excellence and reliability and is...

  • Senior Broker

    3 weeks ago

    Dubai, Dubai, United Arab Emirates Sales Gurus Full time

    59 broker jobs currently online. 16657 CVs currently online. Location: Dubai Agency / Employer: Recruitment Agency Job ID: 78211 Posted: 08/08/2024 Employment Type: Full-time Basic Salary: £24,000 OTE: £150,000 Job Description: Senior Broker position, Relocate to Dubai, Property Sector - Travel and accommodation are provided. The Job Inbound PPC Leads...

  • Technical Service Engineer

    3 days ago

    Dubai, Dubai, United Arab Emirates Galadari Trucks & Heavy Equipment Full time

    We're Hiring Application Service / Sales Engineer – METSO Division | Galadari Trucks & Heavy Equipment | Dubai & Oman Are you a technically skilled and results-driven professional with experience in heavy machinery? Galadari Trucks & Heavy Equipment (GTHE) is looking for an Application Service / Sales Engineer to support our METSO products in Dubai with...

  • Senior Pre-Sales Engineer

    2 weeks ago

    Dubai, Dubai, United Arab Emirates JIS Smart Integration- Home Automation Company Full time

    Senior Pre-Sales Engineer (Home Automation) – SIRA Approved Position: Senior Pre-Sales Engineer (Home Automation & ELV) Location: DUBAI, UAE Employment Type: Full-time Job Summary: We are seeking a skilled Senior Pre-Sales Engineer with SIRA approval and experience in home automation, Audio system, smart security, and ELV solutions . The ideal...

  • Senior Sales Engineer

    1 day ago

    Dubai, Dubai, United Arab Emirates Enertek Full time

    Job description / RoleEmployment: Full TimeWe are seeking a dynamic and results-oriented Senior Sales Engineer to join our team in Dubai. In this pivotal role, you will leverage your technical expertise and sales acumen to drive sales growth in the lubricant additive industry. By collaborating closely with both internal teams and customers, you will offer...

  • Senior Project Surveyor

    3 weeks ago

    Dubai, Dubai, United Arab Emirates Tampa Gardens Senior Living Full time

    This role as a Senior Project Surveyor within the AECOM Dubai Aviation team will provide the right individual an environment which they can thrive and develop into a leader for the future. Working across a wide range of projects and end markets, will give the candidate exposure to many asset types, procurement routes and major aviation schemes in the region....

  • Sales Engineering Professional

    3 days ago

    Dubai, Dubai, United Arab Emirates Golden menu service llc Full time

    We are seeking a highly skilled Mechanical Design Engineer to join our team in our NY office. As a key driver in new product development and innovation, this individual will collaborate with sales and customers on new product design and modifications.Key Responsibilities:Collaborate with the Engineering Manager, Operations Manager, and Sales Department on...

  • Senior Proposals Manager

    3 weeks ago

    Dubai, Dubai, United Arab Emirates PARK Senior Villas Chandler Full time

    Working within the framework of the Middle East Business Area's policies, processes and commercial strategy, the Senior Proposals Manager leads and coordinates the preparation, negotiation and successful finalization of large (Municipal/Industrial) proposals (including technical, financial and contractual aspects) in the (Water/Waste) sector. The Senior...

  • Senior Service Sales Engineer

    5 days ago

    Dubai, Dubai, United Arab Emirates Otis Elevator Co. Full time

    Date Posted: 2025-03-12Country: United Arab EmiratesLocation: Otis L.L.C, 37th floor, The One Tower, Sheikh Zayed Road, Dubai, United Arab EmiratesRole OverviewThe role holder is responsible for supporting the service sales operations including estimations, preparing maintenance contracts and negotiating contract renewals. The role holder maintains contracts...