Community Engagement Coordinator

3 weeks ago

Dubai, Dubai, United Arab Emirates Bloomeducation Full time
Community Engagement Coordinator (Receptionist)

Join to apply for the Community Engagement Coordinator (Receptionist) role at Bloom Education.

About The Job

The Community Engagement Coordinator is responsible for being the face of the school, supporting all stakeholders, including parents, students, staff, and visitors in a welcoming, courteous, and professional manner.

The Community Engagement Coordinator leads on developing, maintaining, and strengthening the school's active parent community as a central pillar of the school's culture. As the first point of contact within the school, an exceptional level of customer service is paramount, as queries and requests are supported efficiently, enthusiastically, and knowledgeably.

The role also provides day-to-day coordination support related to school services and offerings including, but not limited to, catering, transport, uniform, communication, Bloom Enrichment Learning Activities (BELAs), school trips, and community events.

Job Responsibilities
  1. Customer Service Quality Assurance
    Day-to-day management of the school's front desk ensuring the provision of quality customer service to prospective and existing parents across all touchpoints.
  2. First point of contact within the school, maintaining a professional first impression and exceptional customer service throughout the end-to-end customer journey.
  3. Welcome all visitors to the school and work hand in hand with the security to register them, following strict student protection procedures.
  4. Provide assistance and support to all stakeholders (over the phone, via e-mail, and in person), including current parents, prospective parents, students, and staff.
  5. In-depth understanding and passion for the school's USPs and offerings, in order to support families and contribute to the school's continued business development.
  1. Communications
    Manage and streamline the school communication channels.
  2. Develop and distribute all communication with parents on all aspects of the school on a daily basis, keeping parents informed of key updates, events, notifications, and school developments via all communication channels (e-mail, WhatsApp, newsletter, phone, and in person).
  3. Lead on written and visual content for internal communications including but not limited to the weekly newsletter, annual yearbook, and student photos.
  4. Collaborate with the Marketing Manager to ensure internal communications align with external school marketing and branding.
  1. Partnership Opportunities
    Oversee and liaise with elected Parent Representatives and all official parent links to school life.
  2. Drive partnership opportunities for parents to be involved in community engagement.
  3. Act as a link between the school and external entities, providing student development opportunities via new partnerships, guest speakers, educational trips, and links with industry.
  1. Community Events
    Collaborate with the Vice Principal of Student Development to drive the coordination and execution of all community events, initiatives, and workshops.
  2. Liaise with parents to develop ideas for community events, and work in partnership with them to plan and deliver events and initiatives.
  1. Parent Feedback, Complaint Resolution and Retention
    Maintain open lines of communication with existing parents to ensure their concerns, complaints, and feedback are handled effectively, efficiently, and in a timely manner (liaising with other school personnel/departments as required).
  2. Collaborate with the Head of School Administration on the development and implementation of retention strategies in order to maintain budgeted enrolment numbers.
  3. Undertake regular parent surveys to gauge parent satisfaction/dissatisfaction in all aspects of school life and third-party offerings.
  1. Coordination and Delivery of Schools Unique Offerings
    Support SLT with coordination of before and after school BELA (Bloom Enrichment Learning Activities) programme.
  2. Support SLT with coordination of school trips, journeys, and residentials.
  3. Support SLT with coordination of monthly LAP (Learning Achievement Passport) meetings between students, teachers, and parents.
  1. Third-Party Providers
    First point of contact with third-party providers.
  2. Oversee provision and quality assurance of all externally provided services (parent café, Bistro services, school transport, uniform, and BELAs).
  3. Collaborate with MSO to ensure all third-party providers are compliant with regards to staffing, documentation, and health and safety practices.
  4. Proactively pursue opportunities with new external providers as needed.
Experience, Qualifications And Personal Attributes
  1. Minimum Bachelor's degree.
  2. Minimum two years experience working in a similar role, ideally in a school setting or customer service driven environment.
  3. Ability to manage all aspects of role with absolute confidentiality and with student safety and safeguarding at the core of all functions.
  4. Exceptional customer service skills.
  5. Fluent communication skills (written and spoken) in English; additional languages would be an added advantage.
  6. Detail oriented with strong organisational skills.
  7. Innovative, flexible, and technologically adept.
  8. Approachable, mature, resilient, and calm.
  9. Culturally aware with well-developed interpersonal skills.
Seniority level

Entry level

Employment type

Full-time

Job function

Other

Industries

Education

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