Customer Service Representative
2 weeks ago
Key Accountabilities:
Operations
- Manage and follow-up enquiries (general product info, proforma invoice/letter of credit, sample requests, product availability)
- Receive and process orders and manage the order-to-cash process
- Prepare a full set of shipping documents
- Be the first contact in case of emergency or complaint
- Manage correction processes (goods return, credit/debit note requests) and other returns
- Coordinate with business units and work as a team with supply chain, finance, credit, etc.
- Establish working relationships within Borouge
- Proactively identify, propose, and implement improvements to systems & processes to achieve quality and efficiency
Customer
- Identify customer needs and resolve immediate issues or escalate to a higher level of authority
- Maintain an ongoing relationship with key customers
- Coordinate specific work tasks with other personnel within the department as well as with other departments to ensure the smooth and efficient flow of information
Interfaces
- Serve as a communication link between customers and other departments
- Report pertinent information to the immediate supervisor as requested or according to an established schedule
- Compile information as necessary or as directed and provide data as needed
- Cooperate with, participate in, and support adherence to all internal policies, procedures, and practices in support of risk management and overall safety and soundness and the company's compliance with all regulatory requirements
- Minimum Diploma up to Bachelor Degree
- Fresh graduates with a Bachelor in Supply Chain or related fields are welcome to apply.
- Minimum 3 years of relevant experience in customer service/order fulfillment
- Good spoken/written communication skills in English
- Experience in servicing the Asia Pacific region
- Knowledge and understanding of transportation modes (air/sea), the freight forwarder industry, export documentation, government regulations, and export control requirements
- Experience with Letter of Credits, reading and execution of documents to banks
- Good understanding of manufacturing scheduling and lead times
- Concern for order quality accuracy
- Excellent SAP and spreadsheet/document software interfacing skills
- Good planning, analytical, interpersonal skills and enjoy challenges
- Team player with a customer orientation
- Able to work in a multi-cultural team environment
- Cultural awareness of the countries served
-
Customer Service Representative
3 hours ago
Abu Dhabi, Abu Dhabi, United Arab Emirates Etihad Airways Full timeAbout the RoleWe are looking for a highly motivated CUSTOMER SERVICE REPRESENTATIVE to join our team at Etihad Airport Services Ground. As a Customer Service Representative, you will play a key role in ensuring the delivery of world-class customer experiences to all visiting and transiting guests.The successful candidate will be responsible for:Performing a...
-
Customer Service Representative
2 days ago
Abu Dhabi, Abu Dhabi, United Arab Emirates Unique Homes Properties Full timeJob Title: Customer Service RepresentativeWe are seeking a highly skilled Customer Service Representative to join our team at Unique Homes Properties. As a key member of our customer service team, you will play a vital role in ensuring that our clients receive exceptional service and support.In this role, you will be responsible for answering calls and...
-
Customer Service Representative
2 weeks ago
Abu Dhabi, Abu Dhabi, United Arab Emirates ADIB - Abu Dhabi Islamic Bank Full timeJob Title: Customer Service RepresentativeCompany Overview:ADIB - Abu Dhabi Islamic Bank is a leading financial institution in the UAE, committed to providing excellent customer service.Salary:The salary for this position will be competitive and based on experience.Job Description:We are seeking a highly skilled and experienced Customer Service...
-
Customer service representative
1 week ago
Abu Dhabi, Abu Dhabi, United Arab Emirates tasc outsourcing Full timeMust have prior experience as a call center bagentb they are now looking for a customer service representative to join them
-
Customer Service Representative
1 week ago
Abu Dhabi, Abu Dhabi, United Arab Emirates Al Khayyat Investments Full timeCustomer Service RepresentativeJob Location: UAEEducational Background:Bachelor's degree in Business Administration, Customer Service, Public Administration, Communications, or a related field. Additional certifications in customer service compliance or municipal regulations are a plus.Professional Experience:Minimum 2-4 years of experience in a customer...
-
Customer Service Representative
2 days ago
Abu Dhabi, Abu Dhabi, United Arab Emirates First Abu Dhabi Bank (FAB) Full timeRole OverviewAs a Customer Service Representative at First Abu Dhabi Bank, you will play a vital role in ensuring that our customers receive exceptional service. You will be responsible for actively selling and cross-selling asset and liability products to new and existing customers, while also processing customer requests and promoting the bank's online and...
-
Customer Service Representative
4 days ago
Abu Dhabi, Abu Dhabi, United Arab Emirates Al Nahiya Group Full timeJob OverviewWe are seeking a Customer Service Representative to join our team at Al Nahiya Group. In this role, you will play a key part in delivering exceptional customer service and support to our clients.Your primary responsibilities will include:Providing timely and effective solutions to customer inquiries and complaints.Maintaining accurate records of...
-
Customer Service Representative
1 week ago
Abu Dhabi, Abu Dhabi, United Arab Emirates Startup Accelerator ™ Full timeWe are looking for a Customer Service Representative to join our team at Startup Accelerator. As a key member of our support staff, you will play a crucial role in providing exceptional service to our clients.Key Responsibilities:Handle customer inquiries via phone, email, and chatRespond to customer complaints and concerns in a professional and empathetic...
-
Customer Service Representative
2 days ago
Abu Dhabi, Abu Dhabi, United Arab Emirates Abroad Work Full timeAt Abroad Work, we are seeking a highly skilled Customer Service Representative to join our team. In this role, you will provide excellent customer service and handle customer transactions with accuracy as a Bank Teller.About the Job:Provide exceptional customer service and handle customer inquiriesProcess deposits, withdrawals, loan payments, and other...
-
Customer Service Representative
2 weeks ago
Abu Dhabi, Abu Dhabi, United Arab Emirates Minacs Part timeWe are seeking a talented Customer Service Representative to join our team at Minacs. As a key member of our customer support department, you will be responsible for delivering exceptional customer service through various communication channels.Key Responsibilities:Provide timely and effective resolutions to customer inquiries via phone, email, or...
-
Customer service representative auh
6 days ago
Abu Dhabi, Abu Dhabi, United Arab Emirates afeela services Full timeAs a customer service representative csr at afeela services you will play a crucial role in our commitment to delivering outstanding customer service
-
Customer service representative auh
1 week ago
Abu Dhabi, Abu Dhabi, United Arab Emirates afeela services Full timeAs a customer service representative csr at afeela services you will play a crucial role in our commitment to delivering outstanding customer service
-
Customer Service Representative
1 day ago
Abu Dhabi, Abu Dhabi, United Arab Emirates Client of Talentmate Full timeClient of Talentmate:We are a leading provider of innovative solutions and services, dedicated to delivering exceptional results and exceeding our clients' expectations.Our Job Opening:We are seeking a Customer Service Representative to join our team. As a key member of our operations team, you will be responsible for providing exceptional customer service,...
-
Customer Service Representative
2 weeks ago
Abu Dhabi, Abu Dhabi, United Arab Emirates Khidmah Full timeWe are seeking an experienced Customer Service Representative to join our Khidmah team. As a key member of our front desk team, you will be responsible for providing exceptional customer service and ensuring a smooth experience for visitors.Serves visitors by greeting and welcoming them.Maintains security and telecommunications systems.Responsibilities:The...
-
Customer Service Representative
2 days ago
Abu Dhabi, Abu Dhabi, United Arab Emirates Alnaqeebllc Full timeAre you a highly motivated and detail-oriented individual seeking a new challenge? Look no further! We are hiring for a Customer Service Representative at Alnaqeebllc, where you will be responsible for delivering exceptional customer experiences through efficient transaction processing and order taking.Responsibilities:Manage customer transactions using cash...
-
Customer Service Representative
1 week ago
Abu Dhabi, Abu Dhabi, United Arab Emirates Hyatt Hotels Corporation Full timeAbout the RoleWe are seeking a Customer Service Representative to join our team as a Reservations Host. The successful candidate will be responsible for providing an excellent level of service to our customers.Key ResponsibilitiesContribute to the smooth and efficient running of the Reservation Operation within the Rooms Division.Provide consistent,...
-
Customer Service Representative
1 day ago
Abu Dhabi, Abu Dhabi, United Arab Emirates Alnaqeebllc Full timeAlnaqeebllc is seeking a Customer Service Representative to provide exceptional guest service and support the front desk team.Primary ResponsibilitiesDeliver personalized service to guests, ensuring their needs are met and exceeded.Maintain a positive and friendly attitude, even in challenging situations.Communicate effectively with guests, responding...
-
Customer Service Representative
1 day ago
Abu Dhabi, Abu Dhabi, United Arab Emirates Client of Talentmate Full timeJob DescriptionWe are seeking a dynamic and customer-oriented individual to join our support team as a Customer Service Representative. This role involves handling both chat inquiries through WhatsApp and Website, CRM, and responding to inbound and outbound customer calls.Key Responsibilities:Answer and manage incoming messages on WhatsApp and Facebook...
-
Customer Service Representative
3 days ago
Abu Dhabi, Abu Dhabi, United Arab Emirates ADIB - Abu Dhabi Islamic Bank Full timeJob DescriptionWe are seeking a skilled and detail-oriented CUSTOMER SERVICE REPRESENTATIVE to join our team at ADIB - Abu Dhabi Islamic Bank. In this role, you will be responsible for delivering exceptional customer service by managing the onboarding process for new clients.The ideal candidate will have excellent communication and interpersonal skills, with...
-
Customer Service Representative
2 weeks ago
Abu Dhabi, Abu Dhabi, United Arab Emirates Beach Rotana Full timeWe are seeking highly skilled Customer Service Representatives to join our team at Beach Rotana. As a Front Desk Agent, you will be responsible for delivering exceptional customer experiences to our guests, creating lasting impressions and fostering loyalty. Your key responsibilities will include:Building strong relationships with guests through personalized...