Guest Services Officer

4 days ago


Abu Dhabi, Abu Dhabi, United Arab Emirates Danat Al Emarat Hospital for Women & Children Part time

Overview

Danat Al Emarat Hospital is a leading center for women's and children's health, offering advanced medical services across specialties including Neonatology, Pediatrics, Obstetrics & Gynecology, and Women's Health. Danat Al Emarat combines world-class medical care with top-tier hospitality standards, providing VIP suites and specialized services for local and international patients.

About The Role

We are searching for UAE Nationals to be a part of our Patient Access Services team.

As a Guest Services Officer, you will be the first point of contact for patients, families, and visitors, ensuring a welcoming and efficient experience at our healthcare facilities. Your role will encompass patient registration, appointment scheduling, insurance verification and eligibility through the official platforms, all while maintaining the highest standards of service excellence. Additionally, this position requires translation support in consultation with the physicians (Arabic to English/English to Arabic).

This role is ideal for individuals passionate about delivering exceptional patient care and customer service, ensuring a seamless experience for all visitors at our healthcare facilities.

Responsibilities

  1. Greet and assist patients, ensuring a positive and professional first impression.
  2. Manage patient registration, verify insurance eligibility, and schedule appointments.
  3. Handle cash collections, billing inquiries, and ensure accurate patient identification.
  4. Serve as an interpreter (Arabic to English / English to Arabic) to facilitate clear communication between patients and medical staff.
  5. Perform clinical assistant duties as required.
  6. Ensure compliance with DOH, DHA, and JCI regulations.
  7. Communicate effectively with patients, families, and medical teams in a timely and professional manner.
  8. Contribute to process improvements and initiatives aimed at enhancing service excellence.

Qualifications

  1. UAE National with a family book.
  2. 2+ years of experience in customer service, patient access, translation, or an administrative role, preferably in a healthcare setting.
  3. Strong attention to detail with the ability to work efficiently in a fast-paced environment.
  4. Excellent communication and interpersonal skills with a patient-centric approach.
  5. Proficiency in Microsoft Office and familiarity with hospital systems (e.g., EMR, insurance portals).
  6. Fluency in both English and Arabic, with the ability to serve as a translator.
#J-18808-Ljbffr

  • Abu Dhabi, Abu Dhabi, United Arab Emirates Sofitel Marrakech Full time

    Company DescriptionWhy work for AccorWe are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates ANdAZ Full time

    Organization: Andaz Capital Gate Abu Dhabi Summary You will be responsible to provide an excellent and consistent level of service to your customers. The Guest Service Officer - Reservations is responsible for contributing to the smooth and efficient running of the Reception within the Rooms Division. Qualifications Diploma/qualification in Hospitality or...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates Hyatt Hotels Corporation Full time

    If you're looking for a career with our Inclusive Collection, please click here to view job postings.Guest Services Officer – Front Office (Russian/German Speaker)Park Hyatt Abu Dhabi AE - AZ - Abu DhabiFront OfficeHourly/Entry Level EmployeeFull-timeWorldwideSummaryYou will be responsible to provide an excellent and consistent level of service to your...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates M42 Ltd. Full time

    Join to apply for the Guest Services Officer role at M42 Health.Company OverviewImperial College London Diabetes Centre (ICLDC), a M42 partner, is a state-of-the-art outpatient facility that specialises in diabetes treatment, research, training and public health awareness. In just over a decade, the Centre has gained international renown for its holistic...

  • Guest Services Officer

    16 hours ago


    Abu Dhabi, Abu Dhabi, United Arab Emirates M42 Ltd. Full time

    Join to apply for the Guest Services Officer role at M42 Health . Company Overview Imperial College London Diabetes Centre (ICLDC), a M42 partner, is a state-of-the-art outpatient facility that specialises in diabetes treatment, research, training and public health awareness. In just over a decade, the Centre has gained international renown for its...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates M42 Ltd. Full time

    Join or sign in to find your next jobJoin to apply for the Guest Services Officer role at M42 Health.Company OverviewImperial College London Diabetes Centre (ICLDC), a M42 partner, is a state-of-the-art outpatient facility that specializes in diabetes treatment, research, training, and public health awareness.In just over a decade, the Centre has gained...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates M42 Health Full time

    Job DescriptionCompany OverviewImperial College London Diabetes Centre (ICLDC), a M42 partner, is a state-of-the-art outpatient facility that specialises in diabetes treatment, research, training and public health awareness. In just over a decade, the Centre has gained international renown for its holistic approach to the treatment of diabetes and related...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates Emirates Park Zoo Full time

    The Emirates Park Zoo & Resort is seeking a skilled and courteous Guest Service Agent to provide exceptional service to our guests. This role involves welcoming guests, handling requests, resolving concerns, and offering assistance in various aspects of the guest experience.Main Responsibilities:Greet and interact with guests in a professional, friendly, and...

  • Guest Service Agent

    6 days ago


    Abu Dhabi, Abu Dhabi, United Arab Emirates 1st-jobs Full time

    About the job Guest Service Agent - Front OfficeJob Title: Guest Service Agent - Front OfficeSalary: Competitive, negotiable based on experience1. Free duty meals2. Housing accommodation3. Air tickets back home every 2 years4. Health insurance5. Additional perks and benefitsJob Description:We are currently seeking a dedicated and customer-oriented Guest...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates M42 Health Full time

    Company Overview Imperial College London Diabetes Centre (ICLDC), a M42 partner, is a state-of-the-art outpatient facility that specialises in diabetes treatment, research, training and public health awareness. In just over a decade, the Centre has gained international renown for its holistic approach to the treatment of diabetes and related complications...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates Dusit Hotels and Resorts in Davao Full time

    Job SummaryThe Front Office Supervisor will be responsible for managing the day-to-day operations of the Front Office, ensuring seamless guest experiences and high levels of customer satisfaction.Supervise Front Office staff to maintain high standards of service quality.Coordinate room assignments and check-in/check-out procedures.Resolve guest complaints in...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates M42 Health Full time

    Job DescriptionCompany OverviewImperial College London Diabetes Centre (ICLDC), a M42 partner, is a state-of-the-art outpatient facility that specialises in diabetes treatment, research, training and public health awareness.In just over a decade, the Centre has gained international renown for its holistic approach to the treatment of diabetes and related...

  • Guest Service Agent

    4 days ago


    Abu Dhabi, Abu Dhabi, United Arab Emirates Anantara Full time

    The Guest Service Agent (Receptionist role) is the front liner under the general direction of the Front Office, and within the limits of the established hotel policies and procedures, who oversees and directs all aspects of the guest relation functions to achieve the highest possible guest satisfaction.Duties and Responsibilities:To anticipate guest needs,...

  • Guest Service Agent

    1 week ago


    Abu Dhabi, Abu Dhabi, United Arab Emirates Anantara Hotels & Resorts Full time

    Guest Service Agent (Russian / Chinese Speaking)The Guest Service Agent (Receptionist role) is the front liner under the general direction of the Front Office, and within the limits of the established hotel policies and procedures, who oversees and directs all aspects of the guest relation functions to achieve the highest possible guest satisfaction.Duties...

  • Guest Services Manager

    14 hours ago


    Abu Dhabi, Abu Dhabi, United Arab Emirates Dusit Doha Hotel | Dusit Hotel & Suites - Doha Full time

    Job ProfileWe are seeking a results-driven and experienced Front Office Supervisor to join our team at Dusit Doha Hotel | Dusit Hotel & Suites - Doha. As a key member of our front office team, you will be responsible for overseeing the daily operations of the front desk, providing exceptional service to our guests, and maintaining high standards of...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates Park Hyatt Abu Dhabi Hotel & Villas Full time

    You will be responsible for providing an excellent and consistent level of service to your customers. The Guest Services Officer - Spa is responsible for contributing to the smooth and efficient running of the Spa operations within the Rooms Division. Key Responsibilities: Be pleasant at all times and greet guests upon arrival at the SPA. Be completely...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates Mandarin Oriental Hotel Group Limited Full time

    Responsibilities:Oversee and manage shifts effectively to ensure a smooth and effective overall operation by guiding colleagues on and personally be involved in all required aspects of the department.Supervise, train & audit Guest Relations Executives.Identify learning and development needs for all Guest Relations Executives and share those with the Guest...

  • Guest Service Agent

    3 weeks ago


    Abu Dhabi, Abu Dhabi, United Arab Emirates Minor International Full time

    About theRole: The Guest ServiceAgent (Receptionist role) is the front liner under the generaldirection of the Front Office and within the limits of theestablished hotel policies and procedures who oversees and directsall aspects of the guest relation functions to achieve the highestpossible guestsatisfaction. Duties andResponsibilities: Toanticipate...

  • Guest Service Agent

    1 week ago


    Abu Dhabi, Abu Dhabi, United Arab Emirates Anantara Hotels & Resorts Full time

    Company DescriptionAnantara is a global luxury hotel and resort brand rooted in Thai culture with an intrinsic sense for authentic hospitality. Found in the most captivating locations around the world– from vibrant cities to vast deserts, from lush jungles to palm-fringed beaches – our ambition is to create unforgettable memories for every guest in every...

  • Guest Service Agent

    3 days ago


    Abu Dhabi, Abu Dhabi, United Arab Emirates Minor International Full time

    Company DescriptionAnantara is a global luxury hotel and resort brand rooted in Thai culture with an intrinsic sense for authentic hospitality. Found in the most captivating locations around the world– from vibrant cities to vast deserts, from lush jungles to palm-fringed beaches – our ambition is to create unforgettable memories for every guest in every...