Front Office Supervisor-

2 weeks ago

Abu Dhabi, Abu Dhabi, United Arab Emirates Dusit Doha Hotel | Dusit Hotel & Suites - Doha Full time
Job Description

PRIMARY RESPONSIBILITIES:

  1. Ensure the staff's knowledge of Hotel features/service, hours of operation, room rates, special packages & promotions.
  2. Ensure the smooth handling both FIT guests and group check-outs according to standard & procedures.
  3. Maintain the staff punctually and document the attendance record.
  4. Maintain all equipment in Front Desk and ensure all supplies are adequate for the operational.
  5. Complete requisitions to replenish shortage of additional items needed to anticipate the high volume of business.
  6. Prepare 2 weekly schedules in accordance with the level of business.
  7. Ensure that staff report to work on time and as scheduled. Record any call or absent employees.
  8. Routinely inspect grooming and attire of staff and rectify any deficiencies to the standard of the Dusit International.
  9. Maintain healthy working environment and good relationship within department.
  10. Pre-assign the room in the computer and follow through on designated requirements.
  11. Ensure preparation for all expected guest arrival are accomplished, the packages & registration cards.
  12. Handle guest complaints according to the instant pacification procedures, ensuring guest satisfaction.
  13. Monitoring the room status, report to Housekeeping of unclean rooms and out of service rooms.
  14. Check all discrepant rooms and resolve.
  15. Review status of unfinished assignment and follow up action with oncoming supervisor.
  16. Monitor cashiering procedures:
  17. Process adjustments, paid outs, corrections, miscellaneous charges.
  18. Foreign currency exchange.
  19. Post charges, split charges, transfer charges.
  20. Settle guest account.
  21. Close cashier.
  22. Balance cashier summary.
  23. Complete the remittance envelope.
  24. Ensure the telephone is answered within 3 rings with a proper telephone etiquette.
  25. Maintain a high standard of personnel appearance & hygiene at all times.
  26. Monitoring the process of Express check-in/check-out, ensuring the correct procedures are carried out.
  27. Handle requests for late check-outs according to established hotel procedures.
  28. Ensure Group Check-in/outs are handled properly according to established hotel procedures.
  29. Ensure that traces are resolved and documented.
  30. Monitoring of house bank in Front Office and ensure that all banks are intact.
  31. Monitoring safe deposit box procedures, inventory the keys and check the record.
Others:
  1. Continuous learning through own IDP.
  2. Any other duties as may be assigned by the superior.
Accountabilities:
  1. Represents Dusit's brand and its values at all times. We will establish relationships and foremost and we will deliver an exceptional guest experience and promote Thai graciousness.
Company's Culture:
  1. Communicate and fully embrace the Company's culture (our Vision, our Mission and our Values), leads by example and cascade to all your subordinates. – "Proud to belong and to contribute".
CONFIDENTIALITY:
  1. Ensure confidentiality and secure storage of all intellectual property and databases, both hard copy and electronic. Adhere to Dusit Internet and E-mail policy. Ensure Hotel, Customer and Staff information or transactions are kept confidential during or after employment with the company.
JOB REQUIREMENT:
  1. Minimum education of Bachelor degree in Hotel Management or relevant degree.
  2. Minimum of 2 years in Front Office or Guest Service experience in a similar capacity.
  3. Familiar with yield management and cost controls.
  4. Have good English communication skills both in written and spoken.
  5. Pleasant personality with good communication and interpersonal skills.
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