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Digital Sales Rep Manager

1 month ago

Dubai, Dubai, United Arab Emirates Visa Inc. Full time

The CEMEA (Central & Eastern Europe, Middle East and Africa) Digital Sales team is a new team responsible for implementing a new remote sales coverage model to work with our mid-market clients through digital channels. The team will use AI and automation, digital marketing and analytics to help clients achieve their business objectives and enabling Visa to accelerate growth.

The Digital Sales Representative (DSR) Manager will be responsible for the following duties:

  1. Leads a team of sales professionals responsible for a portfolio of clients based across several countries.
  2. Manages regular training and development sessions to upskill DSRs on digital selling, product knowledge, and customer engagement.
  3. Analyzes performance data to identify patterns, trends, and areas of opportunity, optimizing team effectiveness.
  4. Acts as a liaison between DSRs and other departments, ensuring a unified approach to driving revenue and customer satisfaction. Coordinates joint go-to-market efforts, using insights from cross-functional stakeholders to refine territory strategies.
  5. Proficient in using reporting tools and features (e.g., MSD, PowerBI, Tableau) to create actionable insights and drive continuous improvement.

Acts as a change agent, ensuring the team remains flexible and aligned with new strategies and tools. Introduces new processes, tools, or initiatives smoothly, minimizing disruption and maximizing adoption.

  1. Reviews and refines sales plays, deal strategies, account plans and effective pipeline management to enhance overall team effectiveness.
  2. Regularly updates stakeholders on team performance, challenges, and strategic adjustments.

The DSR Manager will:

  1. Consistently demonstrate leadership qualities and exemplify Visa's leadership principles.
  2. Effectively coach DSRs, identifying areas of opportunity and strength and gives appropriate and actionable real-time feedback.
  3. Inspire, motivate, and guide teams towards achieving and exceeding goals.
  4. Possess a strong understanding of B2B sales processes, lead generation and pipeline management.
  5. Ability to analyze and use sales data and metrics to make informed decisions.
  6. Have a deep understanding of their region and market and can articulate and execute a data informed strategy.
  7. Effectively communicate with direct team and across multiple management layers in a highly matrixed organization.
  8. Demonstrate expertise and exercise considerable latitude to determine objectives and to develop effective solutions to guide the successful completion of complex assignments under limited supervision.
  9. Be solution oriented and provide meaningful feedback and recommendations for global and regional improvements and process, tools, and strategy enhancements.

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.


• Bachelor's Degree with 8 or more years of experience in B2B tech sales or in financial services sales, including a minimum of 3 years in a team lead capacity.

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

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