Relationship Manager

2 weeks ago

Dubai, Dubai, United Arab Emirates DarGlobal Limited Full time

Dubai, United Arab Emirates Reporting Line: Sales Manager

Job Purpose

Reporting into the Sales Manager this position is responsible for generating and maximizing sales of real estate products through self-generated client leads, broker leads, and company-generated leads to meet and exceed the sales targets defined by the management, within the guidelines, standards, corporate and legal governance, to ensure profitability though sales in addition to maintaining the luxury brand image of DARGLOBAL.

Key Accountabilities
  • Ensure that sales targets are reached and where possible exceeded, within the agreed period for a particular product.
  • Build long term and effective relationships with clients and Real Estate Brokers.
  • Maximize sales business through various and innovative sales channels with the aim to improve company revenue.
  • Develop and maintain relationships with clients, providing support and guidance throughout the sales process.
  • Attend industry events and networking opportunities to build relationships and generate new leads.
  • Manage and maintain accurate records of sales transactions, client information, and sales activity reports.
  • Visit assigned locations to identify and target potential clients for each type of company products with the aim to increase the client database and sales.
  • Understand and attend to clients' needs, providing them with comprehensive information on the best real estate purchase and prices to meet their expectations; advise on forthcoming product developments and discuss special promotions according to client requirements to ensure and enhance client satisfaction and loyalty.
  • Develop and maintain relationships with existing and potential clients to ensure loyalty, through e.g. meetings, telephone calls, emails, visits, events etc. to improve client awareness and interest in future products.
  • Present a demo of DarGlobal product ranges to clients when required.
  • Collect information and data on projects in the market, the sales philosophy and approach of competitors to enable the business development team to leverage on market intelligence.
  • Coordinate with the Marketing team and represent the company in exhibitions and promotional activities of properties.
  • Recruitment of Real Estate Agents.
  • Ensure full adherence to company policies, procedures, and operation standards.
Key Performance Indicators (KPIs)
  • % of target achieved.
  • Number of sales agreements executed.
  • Cross sales - No of customers with multiple holdings.
  • % of Deal Cancellation.
  • Number of active Real Estate agents.
Key Interactions

Internal

  • DarGlobal Employees.

External

  • Individual customers.
  • Broker Community.
  • Owners / Purchasers.
  • External Consultants and service providers.
Qualifications, Experiences, Core Competencies

Graduate in any discipline. A minimum of 3-5 years of experience in property sales or other related industries such as luxury goods and high-end brands.

Execution & Delivery
Result oriented, ensures operational excellence in areas of responsibility and delivers best results. Takes active ownership of problems and provides timely and result-focused solutions. Remains outcome-driven.

Accountability
Take ownership of responsibility and be responsible for the consequences of work output.

Team Work & Collaboration
Fosters a culture of trust, collaboration and support. Works collaboratively both within one's own function and across functions to achieve DarGlobal goals.

Effective Communication
Communicates clearly and effectively (both verbal and written). Communicates timely and responsively. Seeks feedback and provides feedback. Encourages open discussion and dialogue.

Innovation
Drives self and encourages others to actively look beyond boundaries for new insights and opportunities for success.

Customer Service Orientation
Develop and maintain strong external and internal customer relationships by identifying and anticipating customer needs and responding to them by maintaining long-term relationships.

Statements in this role profile are intended to reflect, in general, the duties and responsibilities of the position, but are not to be interpreted as totally inclusive.

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