Customer Support Agent

3 weeks ago


Sharjah, Sharjah, United Arab Emirates Wahed Full time
Customer Support AgentWahed Sharjah, United Arab Emirates Apply now Posted 10 hours ago Permanent Competitive

About Wahed:

We have a passion to reduce financial inequality and exclusion by building world leading financial products and services aimed at giving access to all. We are a New York headquartered Financial Technology (FinTech) company focused on serving values-based (shariah compliant) digital financial services to retail clients globally, starting with wealth management. We have an impressive global team aligned with this purpose and are looking for trail blazers in their fields that will take our customer delivery to new levels. We can promise you a digital first and truly international culture, as well as a fascinating immersion into the world of FinTech and Islamic finance.

Job Brief:

The Client Support Agent will be responsible for ensuring that all clients receive the support and attention they require, while also proactively finding new ways to improve our processes. This will not be a typical client support role. Although responding to LiveChat, support emails and calls will be a vital part, the candidate will also need to show creativity to come up with solutions that enable us to reach our end goal in less time, which is to onboard clients in a seamless manner.

Job Description:

  1. First point of contact for our clients on live chats, calls and support emails
  2. Ensures that all communication is compliant with financial regulations. This is absolutely top priority
  3. Comfortable in taking full ownership of client experience and support
  4. Candidates will be trained to be able to provide the necessary support to clients without breaching any regulatory restrictions. The candidate must always follow best practices
  5. Responsible for managing client complaints and responding to client inquiries by coordinating with the different teams and area owners (operations, product, marketing etc)
  6. Ensures that open tickets are closed within the approved SLA's
  7. Proactively find new ways to improve efficiency and overall processes
  8. Provide regular updates and reports to management on performance
  9. Ability to multitask and meet tight deadlines
Job Specification:
  1. Excellent English writing and speaking skills
  2. 2-4 years of work experience preferably in Customer services
  3. Available to work evenings and weekends as per the schedule/shift rotation
  4. Previous experience in CRM systems like Zendesk is a plus
#J-18808-Ljbffr

  • Sharjah, Sharjah, United Arab Emirates Wahed Full time

    About Wahed:We have a passion to reduce financial inequality and exclusion by building world leading financial products and services aimed at giving access to all. We are a New York headquartered Financial Technology (FinTech) company focused on serving values-based (shariah compliant) digital financial services to retail clients globally, starting with...


  • Sharjah, Sharjah, United Arab Emirates Wahed Full time

    About Wahed: We have a passion to reduce financial inequality and exclusion by building world leading financial products and services aimed at giving access to all. We are a New York headquartered Financial Technology (FinTech) company focused on serving valuesbased (shariah compliant) digital financial services to retail clients globally starting with...


  • Sharjah, Sharjah, United Arab Emirates Wahed Full time

    AboutWahed: We have apassion to reduce financial inequality and exclusion by buildingworld leading financial products and services aimed at givingaccess to all. We are a New York headquartered Financial Technology(FinTech) company focused on serving valuesbased (shariahcompliant) digital financial services to retail clients globallystarting with wealth...


  • Sharjah, Sharjah, United Arab Emirates mobishastra technologies etisalat channel partner Full time

    Provided accurate and appropriate binformationb in response to customer inquiries we are looking for a chat support agent who will connects with customers

  • Phone Support Agent

    11 hours ago


    Sharjah, Sharjah, United Arab Emirates beBee Careers Full time

    Role Summary:We are looking for a skilled Phone Support Agent to join our team. As a Phone Support Agent, you will be responsible for providing exceptional customer service, resolving customer complaints, and building strong relationships with customers. You will also have the opportunity to work with a variety of products and services, developing your...

  • Customer Service Agent

    11 hours ago


    Sharjah, Sharjah, United Arab Emirates beBee Careers Full time

    Job SummaryWe are seeking a highly skilled Customer Service Agent to join our team. As a key member, you will be responsible for providing exceptional support to customers through various communication channels.Main Responsibilities:Respond to customer inquiries in a timely and professional manner.Escalate serious issues that require immediate...

  • Customer care agent

    3 weeks ago


    Sharjah, Sharjah, United Arab Emirates kone Full time

    Customer care agent shows empathy is aware of customer feelings in such situations and provides adequate safety badviceb to calm the passenger


  • Sharjah, Sharjah, United Arab Emirates Wahed Projects Full time

    Responsibilities: First point of contact for our clients on live chats, calls, and support emails. Ensures that all communication is compliant with financial regulations. This is absolutely top priority. Comfortable in taking full ownership of client experience and support. Candidates will be trained to provide the necessary support to clients without...

  • Travel Support Agent

    2 weeks ago


    Sharjah, Sharjah, United Arab Emirates Client of Talentmate Full time

    In this critical role, the Passenger Service Agent will play a pivotal part in shaping the travel experience of our clients.ResponsibilitiesProvide exceptional customer service, responding to passenger inquiries and resolving any issues that may arise.Issue boarding passes and baggage tags, ensuring accuracy and efficiency in all transactions.Closely examine...


  • Sharjah, Sharjah, United Arab Emirates BlueSnap, Inc Full time

    Collections Support Agent (UAE National)Retail Banking CreditDubaiExperiencedFull-timeID: 100821DescriptionOperating in the UAE for over 50 years, CBD manages the financial requirements of some of the largest corporates and businesses operating in the country, driving the UAE economy. Over the years, CBD has transformed into a progressive and modern banking...

  • Ticketing agent

    3 weeks ago


    Sharjah, Sharjah, United Arab Emirates al falahehy travels llc Full time

    Manage the overall operations of the travel bagencyb including booking processes ticketing reservations customer support ticketing agent who have knowledge


  • Sharjah, Sharjah, United Arab Emirates dnata Full time

    Job Purposednata Travel Group represents the travel division of dnata, one of the world's largest air and travel services providers. Consisting of more than 20 leading international travel brands, we are proud to serve our global customer base as a leading, award-winning travel services provider.As aCustomer Service Agent - Visa Services, you will handle a...


  • Sharjah, Sharjah, United Arab Emirates B2BROKER Full time

    Head of Customer Support – B2PrimeLocation:CyprusLanguage:English (C1-C2)Preferable from Fintech industry ONLYResponsibilitiesBuild & Scale a Support TeamEstablish support structure with a long-term vision for team expansion.Recruit, train, and manage future support agents.Client Communication & Support OperationsAct as the primary point of contact for...


  • Sharjah, Sharjah, United Arab Emirates kitopi Full time

    Monitor customer service performance on the agent and team levels review a subset of support agents conversations chats emails phone calls


  • Sharjah, Sharjah, United Arab Emirates recruitment e selection Full time

    Familiarity with ms office bapplicationsb and google drive a customer support representative supports customers by providing helpful information answering


  • Sharjah, Sharjah, United Arab Emirates recruitment e selection Full time

    Strong bcommunicationb and organization skills oonzoo is hiring customer support executive experience range minimum 6 months experience in customer support


  • Sharjah, Sharjah, United Arab Emirates Dnata Travel Group Full time

    Job Purposednata Travel Group represents the travel division of dnata, one of the world's largest air and travel services providers. Consisting of more than 20 leading international travel brands, we are proud to serve our global customer base as a leading, award-winning travel services provider.As aCustomer Service Agent - Visa Services, you will handle a...


  • Sharjah, Sharjah, United Arab Emirates Client Of Aurawoo International Sharjah Full time

    Responsibilities Consulting with patients to learn about their physical condition. Assessing and interpreting patient evaluations and test results. Developing treatment plans using a variety of treatment techniques. Creating personalized fitness-oriented health care programs for patients. Administering medically prescribed physical therapy treatments to...


  • Sharjah, Sharjah, United Arab Emirates recruitment e selection Full time

    International logistics freight forwarding bwarehousingb experience a must provide high level customer support to customers manage end to end customer order

  • Support Specialist

    11 hours ago


    Sharjah, Sharjah, United Arab Emirates beBee Careers Full time

    Key ResponsibilitiesThe ideal candidate will be responsible for the following key responsibilities:Providing top-notch support to customers via email, live chat, video, phone, and social media channels.Escalating serious complaints or issues that are beyond their authority to resolve.Liaising with colleagues and managers to find effective solutions to...