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Customer Support Agent

3 weeks ago

Sharjah, Sharjah, United Arab Emirates Wahed Projects Full time

Responsibilities:

  • First point of contact for our clients on live chats, calls, and support emails.
  • Ensures that all communication is compliant with financial regulations. This is absolutely top priority.
  • Comfortable in taking full ownership of client experience and support.
  • Candidates will be trained to provide the necessary support to clients without breaching any regulatory restrictions.
  • Responsible for managing client complaints and responding to client inquiries by coordinating with the different teams and area owners (operations, product, marketing, etc).
  • Ensures that open tickets are closed within the approved SLAs.
  • Proactively find new ways to improve efficiency and overall processes.
  • Provide regular updates and reports to management on performance.
  • Ability to multitask and meet tight deadlines.
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