Housekeeping Room Attendant

4 days ago


Abu Dhabi, Abu Dhabi, United Arab Emirates Dusit Thani Mactan Cebu Full time
Job Description

PRIMARY RESPONSIBILITIES
  • GUEST ROOMS
  • Enters and prepares rooms for cleaning.
  • Makes the bed.
  • Dusts rooms and furniture.
  • Checks all electrical equipment.
  • Reports broken equipment to Housekeeping Service.
  • Cleans the bathroom.
  • Replenishes bedroom and bathroom supplies.
  • Checks and secures the room.
  • Checks mini bar.
  • Performs other duties as assigned by Supervisor.
Administrative Responsibilities
  • Performs duties or tasks at the best of his/her ability.
  • Reports any unusual incidents, guest complaints, lost and found, breakage and losses to the supervisor.
  • Attends briefing or meeting as requested.
  • Attends all training requested by the hotel.
  • Responsible for cost saving on guest supplies, food supplies, electricity, water, etc.
  • Follows company's rules and regulations.
Technical Responsibilities
  • Reports to work in prescribed uniform and well-groomed.
  • Reports to the supervisor at the start of the shift to receive necessary instructions.
  • Performs duties responsively and professionally according to standards and requirements.
  • Knowledgeable of all work-related items such as guest supplies, consumable items to be served to guests, promotional materials, forms, and procedures correctly and skillfully.
  • Equips him/herself with necessary working tools such as pen and others.
  • Greets guests and colleagues politely.
  • Listens to guests (paying and colleague) carefully and attentively in order to perform duty effectively.
  • Be a good salesperson at all times and in a good professional manner.
  • Practices job tasks as well as develops him/herself for new ideas and techniques at all times.
  • Confirms satisfaction with guests, and informs supervisor or manager immediately in case of guest complaints.
Commercial Responsibilities
  • Communicates effectively with guests, clients, business partners, and staff.
  • Be a good salesperson to promote the hotel's image and businesses.
  • Participates in community projects or activities to promote the hotel's image and cooperation to improve community relationships.
Human Resources Responsibilities
  • Establishes and maintains good relations with other staff within the department and between other departments.
  • Provides assistance to co-staff within the department and amongst other departments in performing tasks to foster teamwork and success of the hotel.
RELATIONSHIP
  • Reports to unit manager or department heads if necessary.
  • Communicates with guests in delivering product and service.
  • Relates to co-staff in service and supporting departments in performance of work and service to guests.
  • Relates to employees of other departments for special functions and activities of the hotel.
Others
  • Continuous learning through own IDP.
  • Any other duties as may be assigned by the superior.
Accountabilities
  • Represents Dusit's brand and its values at all times. We will establish relationships foremost and deliver an exceptional guest experience and promote Thai graciousness.
Company's Culture
  • Communicate and fully embrace the Company's culture (our Vision, our Mission, and our Values), lead by example and cascade to all your subordinates. – "Proud to belong and to contribute."
CONFIDENTIALITY
  • Ensure confidentiality and secure storage of all intellectual property and databases, both hard copy and electronic. Adhere to Dust Internet and E-mail policy. Ensure Hotel, Customer, and Staff information or transactions are kept confidential during or after employment with the company.
JOB REQUIREMENT
  • At least High school diploma.
  • No experience is welcome.
  • Knowledgeable in Housekeeping operation and cleaning methods will be an asset.
  • Ability to communicate basic English.
  • Detail-oriented and possesses a pleasant personality with good communication and interpersonal skills.
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