Program Manager, Flex

3 weeks ago

Dubai, Dubai, United Arab Emirates Amazon Full time

Job ID: 2910646 | ATSPL - Maharashtra - C56

At Amazon we are building an excellent last mile operation in India, significantly complimented by Amazon Flex. Amazon Flex works directly with independent contractors (IC) – called delivery partners (DP) – to make deliveries to our customers. With Amazon Flex, partners are their own bosses - they can build their own schedules and choose from different types of opportunities (scheduled-ahead blocks, instant offers), all while making great earnings. Amazon Flex is powered by a mobile app, that works in concert with our advanced systems, allowing partners to sign in, grab an offer for a time, check out a map of the location, and more.

In this role, you will be a part of a program team working on delivering last mile capacities as a program manager.

Key job responsibilities
  1. Define, design, launch and manage new transportation related programs in India, within Amazon Flex & I.H.S – primarily hyperlocal, and on-demand business lines.
  2. Gather requirements and conceptualize a product and program solutions to solve business problems, sustainably.
  3. Work with key stakeholders across various functions to define, launch and drive programs.
  4. Act as the bridge between operations and support teams like finance, global business operations teams, product teams, field operations.
  5. Be the gatekeeper of driver experience for the business lines, balancing this by co-owning cost and business goals.
  6. Positively impact operating costs through technology and process interventions.
  7. Rely on influence (over authority) to align multiple WW and IN stakeholders to drive complex, medium to large projects.
  8. Interact with senior IN and WW leaders through discussions and well-written narratives.
  9. Launch and expand the program as per Amazon's requirements while being responsible for customer satisfaction, performance, compliance, accounting, and financial-related metrics.
A day in the life

The key daily activities include:

  1. Track key performance metrics (Capacity metrics- Fill Rates, Working DPs, Cost Metrics- Cost/Hour, Cost/Shipment, Driver Experience metrics- UTR/WT/ Routing adherence, Working DP count) at site level.
  2. Gemba visits to understand root-cause analysis through 5-Whys.
  3. Work with stakeholders (LM Operations on SOP adherence and providing right driver experience, Flex program stakeholders on creating a pool of DPs, programmatic interventions on pricing, driver experience) while owning the E2E execution; being the program manager on 'ground zero' inputs for successful execution.
  4. Influence without authority various stakeholders - from Delivery Partners to LM leaders.
BASIC QUALIFICATIONS
  1. 3+ years of program or project management experience.
  2. 3+ years of working cross-functionally with tech and non-tech teams experience.
  3. 3+ years of defining and implementing process improvement initiatives using data and metrics experience.
  4. Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL.
PREFERRED QUALIFICATIONS
  1. 3+ years of driving end-to-end delivery, and communicating results to senior leadership experience.
  2. 3+ years of driving process improvements experience.
  3. Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization.
  4. Experience building processes, project management, and schedules.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit this link for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

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