Assistant Executive Housekeeper
5 days ago
- Leading a fully-fledged housekeeping department including extensive public areas, laundry, rooms, and staff uniforms.
- Schedule routine inspections of all guest rooms and public areas to ensure furnishings, rooms, equipment, linens, public restrooms, lobby, etc. are clean and in good repair to meet guest satisfaction.
- Managing, coaching, and developing a team dedicated to exceptional housekeeping and laundry standards.
- Addressing special requests for guests, VIPs, repeat visitors and VIP Club members.
- Educating all team members on the importance of remaining compliant with Company Policies and Procedures, brand, health, safety, and hygiene standards.
- Handling complaints and special requests to keep every guest happy.
- Maintaining inventory levels, preparing budgets, and driving productivity.
- Maintaining and ordering supplies and equipment while minimizing waste – in support of our green initiatives.
- Planning for manning required in line with productivity benchmarks, seasonal requirements, and upcoming events to ensure productivity, maximize resource efficiency and ensure the highest standards of housekeeping is always kept.
- Developing teams to ensure proper checking and supervision of staff.
- Ensuring adequate stock levels of uniforms, linen, amenities, and equipment.
- Weekly Scheduling of employees to ensure that all areas are well manned according to occupancy and prepared to receive our guests.
- Maintain and order supplies and equipment whilst minimizing waste and maintaining "green" initiatives.
- Help prepare and monitor the hotel's annual budget with a focus on increasing profitability.
- Maintain proper inventory levels managing cost per room for supplies and labor.
- Carry out the special requests from guests, VIPs, repeat visitors and club members.
What we need from you:
- Excellent communication and strong interpersonal leadership skills.
- Ideally having a Hospitality Management qualification or related field.
- Strong knowledge of all policies and procedures related to housekeeping.
- Proficient in the use of Microsoft Office Applications and Opera System.
- Experience with luxury brand standards, ideally in a 5-star property with 800+ rooms.
- Over 2 years of experience in a similar role.
1. Housekeeping Management
- Supervising Housekeeping Operations: Overseeing the day-to-day activities of housekeeping staff to ensure cleanliness standards are met across the property, including guest rooms, public areas, and back-of-house spaces.
- Inventory Control: Monitoring and maintaining stock levels of cleaning supplies, linens, and amenities to ensure smooth operations without shortages.
- Scheduling: Coordinating and assigning housekeeping duties to staff, ensuring optimal coverage during peak and off-peak times.
- Quality Assurance: Conducting regular inspections to ensure rooms and public areas meet the cleanliness, safety, and quality standards set by the hotel or establishment.
2. Leadership and Team Management
- Staff Supervision: Supervising a team of housekeepers and laundry attendants, providing guidance, training, and performance feedback.
- Motivation: Encouraging staff to maintain high standards and be productive, especially during busy shifts.
- Conflict Resolution: Addressing any team or guest issues promptly and professionally, ensuring a positive work environment.
- Training: Ensuring that housekeeping staff are properly trained on cleaning techniques, safety protocols, and customer service.
3. Customer Service
- Guest Satisfaction: Ensuring that guest requests and special preferences are handled promptly and efficiently.
- Handling Complaints: Resolving any guest complaints regarding housekeeping, such as cleanliness issues or missing amenities, to ensure a positive experience.
- Personalization: Understanding and accommodating specific guest preferences related to room cleaning, bedding, or special amenities.
4. Attention to Detail
- Room Inspections: Conducting regular inspections of guest rooms, checking for cleanliness, damage, and ensuring that everything is in working order.
- Attention to Standards: Ensuring that the housekeeping team adheres to cleanliness, maintenance, and safety standards for each room and area.
- Spotting Defects: Identifying potential maintenance issues in guest rooms or public areas and reporting them to the appropriate departments for repair.
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