Front Desk Receptionist
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قم بإنشاء حساب مجاني لحفظ الوظائف وإنشاء التنبيهات والعودة إلى هذه القائمة من لوحة التحكم الخاصة بك.
We are searching for someone who is efficient with a pleasant personality to join our hotel team as a Front Desk Agent.
As a Hotel Front Desk Agent, you will be the point of contact to represent the hotel in front of guests either over the phone or during check-in. You will also have to provide excellent customer services for our guests.
You should provide our guests with all the necessary information they require and ensure they have a comfortable stay. You should possess amazing communication skills and love interacting with people. You should also have a keen eye on details and you should be able to respond quickly.
Responsibilities
- Manage room reservations either on-call or assign rooms at the time of check-in.
- Do a background check on the customer credit card.
- Provide necessary information to the guests.
- Respond to customer queries on time.
- Maintain and register the guests details.
- Coordinate with the housekeeping staff to ensure the rooms are cleaned and maintained according to guest requirements
- Brief the guests about our additional services
- Provide help to the guests related to car bookings or ticket bookings
Requirements
- Degree in Hotel Management or Business Administration. Candidates having a High School diploma will also be considered.
- Knowledge of hotel reservation software like roomkeyPMS and Cloudbeds
- Proficient in the English language. Knowledge of other languages will be preferred
- Pleasant personality and amazing organizational skills.
- Knowledge of Computer and MS Office applications.
- Good verbal and written communication skills.
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