Customer Experience Expert
1 week ago
The Customer Success Manager is responsible for ensuring customer satisfaction, driving product adoption, attachments to services, and fostering long-term customer relationships.
Job Description- Adhere to company policies and procedures, as well as applicable laws and regulations.
- Handle conflicts in a professional and constructive manner.
- Aim for high-quality work and continuously look for ways to improve.
- Maintain a positive and cooperative attitude, such as accepting feedback politely and remaining calm and professional when faced with challenges, to contribute to a more productive and pleasant work environment.
- Work as part of a team, be willing to help others, communicate effectively and be willing to adapt to reach team goals.
- Act as role models, demonstrating Bespin Motto, behaviors, and ethics that Bespin aspires to uphold.
- Build and maintain strong relationships with customers, acting as their primary point of contact and trusted advisor by understanding their business objectives, challenges, and needs to ensure their success and satisfaction.
- Proactively engage with customers to drive product adoption and usage and provide necessary guidance to help customers maximize the value from the product or service.
- Identify opportunities for upselling or cross-selling based on customer needs.
- Guide customers through the onboarding and implementation process, ensuring a smooth and successful transition to using the product or service and integrate the solution into their operations.
- Conduct regular business reviews to assess customer satisfaction and identify areas for improvement or growth.
- Collaborate with internal teams, such as support, product, or engineering, to ensure prompt and effective resolution of customer problems.
- Continuously refine and optimize customer success processes and methodologies to improve customer satisfaction and achieve business objectives.
- Track and analyze customer success metrics, such as customer satisfaction, product adoption, retention rates, and revenue growth.
- Prepare regular reports and presentations to communicate customer health, progress, and opportunities to internal stakeholders.
- Maintain and expand on timely customer renewals.
Education
- Bachelor's degree in business management, computer science or any related field.
Professional Certificates
- Public cloud platforms.
- Customer Success Association (CSA).
- Salesforce Certified Customer Success Manager (Preferred).
-
Customer Experience Expert
2 weeks ago
Abu Dhabi, Abu Dhabi, United Arab Emirates Iconic IT Consulting Service LLC Full timeExciting Opportunity Alert: We re Hiring a Customer Experience (CX) ExpertAre you passionate about creating exceptional customer journeys and driving customer satisfaction? Do you thrive on innovation, collaboration, and leveraging insights to enhance experiences across all touchpoints? If so, we have the perfect role for youPosition: Customer Experience...
-
Customer Experience Expert
2 days ago
Abu Dhabi, Abu Dhabi, United Arab Emirates Iconic IT Consulting Service LLC Full timeExciting Opportunity Alert: We re Hiring a Customer Experience (CX) Expert Are you passionate about creating exceptional customer journeys and driving customer satisfaction? Do you thrive on innovation, collaboration, and leveraging insights to enhance experiences across all touchpoints? If so, we have the perfect role for you Position: Customer...
-
Customer Experience Expert
2 weeks ago
Abu Dhabi, Abu Dhabi, United Arab Emirates Iconic IT Consulting Services Full timeExciting Opportunity Alert: We're Hiring a Customer Experience (CX) ExpertAre you passionate about creating exceptional customer journeys and driving customer satisfaction? Do you thrive on innovation, collaboration, and leveraging insights to enhance experiences across all touchpoints? If so, we have the perfect role for youPosition: Customer Experience...
-
Customer Experience Expert
3 weeks ago
Abu Dhabi, Abu Dhabi, United Arab Emirates Iconic IT Consulting Services Full timeExciting Opportunity Alert: We're Hiring a Customer Experience (CX) ExpertAre you passionate about creating exceptional customer journeys and driving customer satisfaction? Do you thrive on innovation, collaboration, and leveraging insights to enhance experiences across all touchpoints? If so, we have the perfect role for youPosition: Customer Experience...
-
Customer Experience Expert
1 week ago
Abu Dhabi, Abu Dhabi, United Arab Emirates Iconic IT Consulting Services Full timeExciting Opportunity Alert: Were Hiring a Customer Experience (CX) Expert Are you passionate about creating exceptional customer journeys and driving customer satisfaction Do you thrive on innovation collaboration and leveraging insights to enhance experiences across all touchpoints If so we have the perfect role for you Position: Customer Experience (CX)...
-
Customer Experience Expert
9 hours ago
Abu Dhabi, Abu Dhabi, United Arab Emirates Averda Full timeAverda is the leading waste management and recycling company in emerging markets, operating in India and across the Middle East and Africa. The company provides a broad range of services to over 60,000 clients - large and small - across private and public sectors.The Customer Experience Agent will play a crucial role in managing customer communication,...
-
Customer Experience Expert
6 days ago
Abu Dhabi, Abu Dhabi, United Arab Emirates Abercrombie & Fitch Full timeAbercrombie & Fitch Co. is committed to creating a unique shopping experience that exceeds customer expectations.">"> ResponsibilitiesThis role involves:">"> Delivering exceptional customer experiences">"> Maintaining high standards of store presentation and sales floor organization">"> Building strong relationships with customers and colleagues">">...
-
Customer Experience Expert
1 week ago
Abu Dhabi, Abu Dhabi, United Arab Emirates Bespin Global MEA, an e& enterprise company Full timeJob DescriptionJob PurposeThe Customer Success Manager is responsible for ensuring customer satisfaction, driving product adoption, attachments to services, and fostering long-term customer relationship.Job DescriptionBespineers Conduct- Adhere to company policies and procedures, as well as applicable laws and regulations.- Handle conflicts in a professional...
-
Customer Experience Expert
5 days ago
Abu Dhabi, Abu Dhabi, United Arab Emirates Bespin Global MEA, an e& enterprise Company Full timeJob PurposeThe Customer Success Manager is responsible for ensuring customer satisfaction, driving product adoption, attachments to services, and fostering long-term customer relationships.Job DescriptionBespineers Conduct- Adhere to company policies and procedures, as well as applicable laws and regulations.- Handle conflicts in a professional and...
-
Customer Experience Expert
1 week ago
Abu Dhabi, Abu Dhabi, United Arab Emirates Bespin Global Full timeJob PurposeThe Customer Success Manager is responsible for ensuring customer satisfaction, driving product adoption, attachments to services, and fostering long-term customer relationships.Job DescriptionBespineers ConductAdhere to company policies and procedures, as well as applicable laws and regulations.Handle conflicts in a professional and constructive...
-
Customer Experience Expert
1 week ago
Abu Dhabi, Abu Dhabi, United Arab Emirates Bespin Global Full timeJob PurposeThe Customer Success Manager is responsible for ensuring customer satisfaction, driving product adoption, attachments to services, and fostering long-term customer relationships.Job DescriptionBespineers Conduct1. Adhere to company policies and procedures, as well as applicable laws and regulations.2. Handle conflicts in a professional and...
-
Customer Experience Expert
2 days ago
Abu Dhabi, Abu Dhabi, United Arab Emirates Bespin Global Full timeJob Purpose The Customer Success Manager is responsible for ensuring customer satisfaction, driving product adoption, attachments to services, and fostering long-term customer relationships. Job Description Bespineers Conduct Adhere to company policies and procedures, as well as applicable laws and regulations. Handle conflicts in a professional and...
-
Customer Experience Expert
2 days ago
Abu Dhabi, Abu Dhabi, United Arab Emirates Bespin Global Full timeJob Purpose The Customer Success Manager is responsible for ensuring customer satisfaction, driving product adoption, attachments to services, and fostering long-term customer relationships. Job Description Bespineers Conduct Adhere to company policies and procedures, as well as applicable laws and regulations. Handle conflicts in a professional and...
-
Customer Experience Coordinator
2 days ago
Abu Dhabi, Abu Dhabi, United Arab Emirates German Experts Car Maintenance LLC Full timeWe are seeking a Customer Experience Coordinator to join our team and ensure that every customer interaction is positive and memorable.About Our CompanyGerman Experts Car Maintenance LLC is committed to delivering exceptional customer experiences and building long-term relationships with our clients.Job DescriptionThe ideal candidate will possess excellent...
-
Customer Experience Specialist
1 week ago
Abu Dhabi, Abu Dhabi, United Arab Emirates Momentum Full timeMomentum is committed to hiring talented individuals who share our passion for delivering exceptional customer experiences. As a Customer Experience Specialist, you will play a critical role in ensuring that our customers receive the highest level of service and support.ResponsibilitiesDeliver exceptional shopping experiences for all customers.Achieve daily,...
-
Customer Experience Specialist
1 day ago
Abu Dhabi, Abu Dhabi, United Arab Emirates CXG Full timeAbout UsCXG is a leading customer experience agency specializing in premium and luxury brands. Our mission is to turn transactional moments into meaningful relationships and emotional experiences for our clients' customers.With a presence in 70 countries and a network of 170+ experts, we provide tailored solutions to help brands elevate their customer...
-
Customer Experience Liaison
4 days ago
Abu Dhabi, Abu Dhabi, United Arab Emirates Marriott Hotels Resorts Full timeJob SummaryWe are seeking a skilled Guest Arrival Expert to join our team. This role requires someone who can deliver exceptional guest experiences, from check-in to check-out. The ideal candidate will be proactive, able to move around the resort and take initiative to address guest needs.The successful candidate will possess strong communication skills, be...
-
Customer Experience Specialist
5 days ago
Abu Dhabi, Abu Dhabi, United Arab Emirates Nex World Travel And Tourism LLC SPC Full timeNex World Travel And Tourism LLC SPC is committed to excellence in customer service and relationship-building. As a Customer Experience Specialist, you will play a vital role in shaping our customers' experiences and fostering long-term relationships.This rewarding position involves:Your Key Responsibilities:Foster strong relationships with clients to...
-
Executive Experience Specialist
1 week ago
Abu Dhabi, Abu Dhabi, United Arab Emirates The Learning Experience #328 Full timeJob PurposeThe Guest Experience Executive is responsible for delivering exceptional service to FBO visitors and passengers. This includes meeting and greeting clients, managing passenger documentation, and attending to customer requests in a timely and accurate manner.Key Responsibilities and AccountabilitiesProvide high-quality customer service by...
-
Guest Experience Executive
2 weeks ago
Abu Dhabi, Abu Dhabi, United Arab Emirates The Learning Experience #328 Full timeCompany Overview:Join Jetex, an award-winning global leader in executive aviation with a unique ecosystem of more than 35 locations around the world whose success always springs from the engagement and talent of teams who create flexible, best-in-class trip support solutions. The company provides exceptional private terminals (FBOs), aircraft fueling, ground...