Assistant Sales Manager Groups and Events

5 days ago

Abu Dhabi, Abu Dhabi, United Arab Emirates Anantara Hotels & Resorts Full time
Roles and responsibilities
  • Ensure that you fully understand the business strategy and positioning of the Minor Hotels brand, and that you are able to effectively articulate this positioning in the marketplace.
  • Maintain a personal up-to-date knowledge on all Minor Hotels product and service offerings, and the products, services, rates and new developments of key competitors, and an awareness of general industry trends.
  • Approach personal sales activities from a strategic perspective, understanding the relative importance and priority of the current account base, and directing personal sales efforts accordingly.
  • Continually review the actual production of each account against the potential for that account, and review suggestions for improvement with department leadership.
  • Focus on assertively establishing new client contacts and developing detailed information on the potential revenues from these accounts.
  • Achieve personal financial and non-financial performance objectives, working with department leadership to ensure these objectives are met.
  • Take responsibility for your own professional development, ensuring that you have the financial literacy, negotiation and face-to-face selling skills needed to successfully do your job.
  • Maintain accurate management status reporting on business results, and Team Member action planning.
  • Practice effective cost control and adhere to internal procedures for approval of expenditure.
  • Actively participate in client familiarization trips, site inspections, sales trips and roadshows as required to meet the sales targets of the hotel.
  • Liaise effectively with all operational colleagues, providing support and information to ensure accurate delivery of our promise.
  • Drive opportunities to upsell and cross-sell Minor Hotels products.
  • Maintain a full working knowledge of the IT support tools used in the world of sales today, including sales-specific software, property PMS, the Microsoft Office toolset.
  • Ensure that all administration is processed quickly and efficiently.
  • Keeping Opera updated with activities on time.
  • Prepare the monthly sales report in line with property requirements.
  • Attend Owners meetings as required.
  • Look at potential property buyout agreements.
  • Focus on Product launches and bespoke meetings and incentives.

Qualifications

  • At least 3-5 years sales experience in a 5-star hotel with 1 years plus at the manager level.
  • Bachelor's degree in any related field.
  • Good command of spoken and written English.
  • Excellent computer skills (Microsoft Word, Excel, Outlook Express, Internet, e-mail).
  • Positive attitude with excellent interpersonal skill and strong leadership.

Desired candidate profile

1. Sales and Negotiation Expertise

  • Sales Strategies: Ability to identify and target prospective clients to secure group bookings and event sales.
  • Negotiation Skills: Proficiency in negotiating contracts and pricing to maximize revenue while maintaining client satisfaction.
  • Upselling: Effectively upselling additional services, such as catering, equipment rentals, and accommodations.

2. Client Relationship Management

  • Customer Focus: Building long-term relationships with clients, ensuring a high level of satisfaction and repeat business.
  • Account Management: Managing key accounts, understanding client needs, and offering tailored solutions.
  • Follow-Up: Ensuring prompt communication and follow-up to secure bookings and address client concerns.

3. Event Coordination and Planning

  • Understanding Client Requirements: Collaborating with clients to understand their goals, preferences, and budgets for events.
  • Detail Orientation: Overseeing every detail of group bookings and event planning, from initial inquiry to execution.
  • Vendor Collaboration: Coordinating with vendors and internal teams to ensure smooth event execution.

4. Marketing and Promotion

  • Promotional Strategies: Developing and implementing marketing campaigns to attract group bookings and event clients.
  • Networking: Building relationships with local businesses, tourism boards, and event planners to drive business.
  • Social Media and Digital Tools: Using social media platforms and digital marketing to promote event packages and services.

5. Financial and Analytical Skills

  • Revenue Management: Setting and achieving sales targets for group bookings and events.
  • Budgeting: Creating event budgets and managing costs to ensure profitability.
  • Data Analysis: Tracking and analyzing sales data to refine strategies and identify growth opportunities.

6. Organizational and Time Management Skills

  • Multi-Tasking: Handling multiple client requests, bookings, and events simultaneously.
  • Time Management: Prioritizing tasks to meet tight deadlines and client expectations.
  • Problem-Solving: Quickly addressing challenges, such as last-minute changes or conflicts, to ensure smooth operations.
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