Onboarding Manager

6 days ago

Dubai, Dubai, United Arab Emirates SevenRooms Full time

Get AI-powered advice on this job and more exclusive features.

The Team & Role

We are looking for an Onboarding Manager to develop and implement configuration and launch strategies for our clients. You will understand customers' current challenges in order to accelerate timely product adoption. This role is essential to our goal of providing support for clients in the onboarding phase and ensuring their long-term success.

The SevenRooms Customer Success Team is the heartbeat of our customers. We are a diverse, global team working to help our customers meet their business goals through creative problem-solving, deep product knowledge, always with a customer-centric approach. You will be joining a growing team and reporting directly to the Senior Manager, Client Onboarding. Our team is a group of empathetic relationship builders, curious minds, doers, thinkers, strategizers, and friendly humans.

What You'll Do

  • Customer Success: Develop and manage all client onboarding activities from project kick-off, training, configuration, data migration, and launch to accelerate time to first value.
  • Project Management: Successfully and effectively manage simultaneous, diverse implementation projects on schedule, and with high customer satisfaction; projects include implementation of different solutions including reservation, waitlist, & table management; online ordering, POS, marketing automation, and more.
  • Account Management: Collaborate directly with various external stakeholders to confirm goals, driving implementation of SevenRooms at their venue and tailor configuration and communication toward those goals.
  • Technical Aptitude: Be a product expert, able to help clients learn the platform effectively and optimize their utilization based on their business needs.
  • Collaboration: Partner with Customer Success Managers and Sales Representatives to support customers toward product adoption.
Who You Are
  • 2+ years of experience working in challenging, customer-facing roles, ideally within the SaaS industry or hospitality technology.
  • Outstanding written and oral communication skills.
  • Detail-oriented, strong critical thinking and problem-solving abilities.
  • Strong project management experience.
  • Comfortable working in a fast-paced, startup environment; highly collaborative.
About SevenRooms

SevenRooms is a guest experience and retention platform that helps hospitality operators create exceptional experiences that drive revenue and repeat business. Trusted by thousands of hospitality operators around the world, SevenRooms powers tens of millions of guest experiences each month across both on- and off-premises. From neighborhood restaurants and bars to international, multi-concept hospitality groups, SevenRooms is transforming the industry by empowering operators to take back control of their businesses to build direct guest relationships, deliver exceptional experiences and drive more visits and orders, more often. The full suite of products includes reservation, waitlist and table management, online ordering, mobile order & pay, review aggregation, email marketing, and marketing automation.

Founded in 2011 and venture-backed by Amazon, Comcast Ventures and PSG, SevenRooms has dining, hotel F&B, nightlife, and entertainment clients globally, including: Marriott International, MGM Resorts International, Mandarin Oriental Hotel Group, Wynn Resorts, Jumeirah Group, Hard Rock Hotels & Resorts, Wolfgang Puck, Michael Mina, Bloomin' Brands, José Andrés Group, Union Square Hospitality Group, Australian Venue Company, The Wolseley Hospitality Group, Dishoom, Live Nation and Topgolf.

SevenRooms has been recognized as a top employer for its people-first approach by publications including:
  • Inc. Best Workplaces (2023, 2022, 2020)
  • Inc. 5000 (2023, 2022)
  • Ragan's Platinum HR Awards Finalist (2022)
  • Built in Best Places to Work NYC (2023, 2022, 2021, 2020)
  • Built in Best Place to Work NYC - Midsize Companies (2023, 2022)
  • VentureFizz Unique PTO (2022)
  • Forbes Best Startup Employers (2022)
SevenRooms is an equal opportunity workplace and an affirmative action employer. We welcome all qualified applicants regardless of race, color, ancestry, religion, sex (including pregnancy and related conditions), national origin, sexual orientation, age, marital status, disability (physical or mental), gender identity, gender expression, genetic information, veteran status, citizenship, immigration status, or any other classification, category or characteristic protected by applicable federal, state or local laws. We understand the importance of creating a more diverse and inclusive workplace and celebrate our employees for their differences.
View our Prospective Employee Privacy Notice by visiting https://bit.ly/2P6ey4M

Seniority level
  • Mid-Senior level
Employment type
  • Full-time
Job function
  • Human Resources
  • Industries: Hospitality
#J-18808-Ljbffr

  • Onboarding Manager

    7 days ago

    Dubai, Dubai, United Arab Emirates Fresha Full time

    Fresha: Unlocking Revenue Potential for Beauty and Wellness BusinessesAt Fresha, we connect consumers with local beauty and wellness businesses and professionals. Our platform processes over 1 billion appointments to date and operates globally with 12 offices across North America, EMEA, and APAC.Our ecosystem empowers merchants to manage their business...

  • Onboarding Manager

    3 weeks ago

    Dubai, Dubai, United Arab Emirates SevenRooms Full time

    Get AI-powered advice on this job and more exclusive features. The Team & Role We are looking for an Onboarding Manager to develop and implement configuration and launch strategies for our clients. You will understand customers' current challenges in order to accelerate timely product adoption. This role is essential to our goal of providing support for...

  • Hiring and Onboarding Manager

    4 days ago

    Dubai, Dubai, United Arab Emirates Al Futtaim Group Full time

    Hiring and Onboarding Manager Job DescriptionWe are seeking an experienced Hiring and Onboarding Manager to join our recruitment team. As a key member of our HR function, you will be responsible for recruiting top talent across multiple positions and levels within the organization.Your role will involve designing and implementing effective recruitment...

  • Onboarding Manager, Markets Sector

    11 hours ago

    Dubai, Dubai, United Arab Emirates Standard Chartered Full time

    About the RoleWe're looking for a seasoned professional to join our Markets team as a Client Onboarding Specialist. This role will involve managing the account opening process for new and existing clients, while ensuring a seamless onboarding experience and adherence to regulatory requirements and company policies.The ideal candidate will have a proven track...

  • Maintenance Onboarding Supervisor

    1 week ago

    Dubai, Dubai, United Arab Emirates Deluxe Holiday Homes Full time

    Social network you want to login/join with:Maintenance Onboarding Supervisor (Interior / Fit Out Onboarding), DubaiLocation:Job Category:ConstructionJob Reference:6ly6b78eJob Views:1Posted:23.03.2025Expiry Date:07.05.2025Job Description:Deluxe Holiday Homes is Dubai's leading vacation rental management firm, boasting a comprehensive suite of services that...

  • Analyst - Onboarding (HQ)

    1 week ago

    Dubai, Dubai, United Arab Emirates Transguard Group Full time

    Transguard Group was established in 2001 and has diversified significantly; we lead in the fields of Cash Services, Security Services, Manpower Services, Facilities Management & Aviation. Transguard Group is the UAE's most trusted business support and outsourcing provider and has a large, dynamic, and culturally diverse workforce with 50,000 employeesWe are...

  • Analyst - Onboarding (HQ)

    3 days ago

    Dubai, Dubai, United Arab Emirates Transguard Group Full time

    Transguard Group was established in 2001 and has diversified significantly; we lead in the fields of Cash Services, Security Services, Manpower Services, Facilities Management & Aviation. Transguard Group is the UAE's most trusted business support and outsourcing provider and has a large, dynamic, and culturally diverse workforce with 50,000 employees We...

  • Onboarding Specialist

    3 weeks ago

    Dubai, Dubai, United Arab Emirates ATFX MENA Full time

    ATFX MENA is a financial trading company based in Dubai. We believe in the power of trading to drive personal growth, financial freedom, and fulfillment. Our goal is to empower and guide traders towards consistent success by providing expertise, actionable insights, exceptional products and services, and unwavering support. Role Description This is a...

  • Recruiting and Onboarding Specialist

    4 days ago

    Dubai, Dubai, United Arab Emirates ITHR Technologies Consulting LLC Full time

    Key ResponsibilitiesLead the implementation and configuration of SAP SuccessFactors Recruiting and Onboarding modules with a focus on KSA localization.Ensure compliance with KSA labor laws and regulations related to recruiting and onboarding processes.Work with HR and business teams to gather requirements and provide customized solutions that streamline the...

  • Client Onboarding and Management Professional

    4 days ago

    Dubai, Dubai, United Arab Emirates JCW Group Full time

    About JCW GroupWe're a forward-thinking company that connects talented professionals with leading institutions across finance and technology.Job DescriptionAs a Junior Relationship Manager, you'll play a key role in managing client relationships, streamlining onboarding processes, and driving client acquisition efforts to support our ambitious growth...

  • HR Onboarding Specialist

    5 days ago

    Dubai, Dubai, United Arab Emirates edari Full time

    We are seeking an HR Onboarding Specialist to join our team at Edari. As a key member of our HR department, you will be responsible for ensuring a seamless onboarding experience for new hires, aligning with our company's values of professionalism and excellence.Key Responsibilities:Create and maintain onboarding materials, checklists, and resources to...

  • Client Onboarding and Success Manager

    6 days ago

    Dubai, Dubai, United Arab Emirates SevenRooms Full time

    About the RoleWe are seeking an experienced Onboarding Manager to develop and implement configuration and launch strategies for our clients. This role is crucial in accelerating timely product adoption and ensuring long-term client success.

  • Onboarding Specialist

    7 days ago

    Dubai, Dubai, United Arab Emirates Fresha Full time

    About FreshaFresha is the leading marketplace platform for beauty & wellness trusted by millions of consumers and businesses worldwide.Fresha is used by 120,000+ businesses and 450,000+ stylists and professionals worldwide, processing over 1 billion appointments to date.The company is headquartered in London, United Kingdom, with 12 global offices located...

  • HR Onboarding Associate

    6 days ago

    Dubai, Dubai, United Arab Emirates edari Full time

    We are looking to hire an HR Onboarding Associate, who will be responsible for supporting the HR Team in conducting orientation sessions and providing ongoing support to new joiners to ensure a smooth transition into the company. This role is for our client based in Dubai, a leading hospitality company.This position will have an initial duration of 11 months...

  • HR Onboarding Associate

    11 hours ago

    Dubai, Dubai, United Arab Emirates edari Full time

    We are looking to hire an HR Onboarding Associate , who will be responsible for supporting the HR Team in conducting orientation sessions and providing ongoing support to new joiners to ensure a smooth transition into the company. This role is for our client based in Dubai, a leading hospitality company. This position will have an initial duration of 11...

  • Client Onboarding Specialist

    11 hours ago

    Dubai, Dubai, United Arab Emirates Standard Chartered Full time

    Job DescriptionWe are seeking a seasoned professional to join our team as a Client Onboarding Specialist. This role will be responsible for facilitating the account opening process for clients within the Markets sector.The ideal candidate will possess a meticulous approach to compliance, attention to detail, and the capability to manage stakeholder...

  • Hiring and Onboarding Manager

    4 days ago

    Dubai, Dubai, United Arab Emirates Housess Full time

    Job DescriptionWe're Housess, a forward-thinking real estate company seeking a driven intern to join our team. In this role, you'll gain invaluable experience in recruitment, working closely with our hiring managers to identify and attract top talent.Key Tasks:Sourcing and selecting candidates through job boards, social media, and professional...

  • HR Onboarding Associate

    1 week ago

    Dubai, Dubai, United Arab Emirates edari Full time

    We are looking to hire an HR Onboarding Associate, who will be responsible for supporting the HR Team in conducting orientation sessions and providing ongoing support to new joiners to ensure a smooth transition into the company. This role is for our client based in Dubai, a leading hospitality company.This position will have an initial duration of 11 months...

  • HR Onboarding Associate

    6 days ago

    Dubai, Dubai, United Arab Emirates edari Full time

    We are looking to hire an HR Onboarding Associate , who will be responsible for supporting the HR Team in conducting orientation sessions and providing ongoing support to new joiners to ensure a smooth transition into the company. This role is for our client based in Dubai, a leading hospitality company. This position will have an initial duration of 11...

  • HR Executive- Onboarding Specialist

    7 days ago

    Dubai, Dubai, United Arab Emirates Independent Food Company Full time

    Driven to create unique home-grown food concepts that bring people together, the Independent Food Company is a UAE-based hospitality company with multiple concepts under its umbrella – SALT, Switch, Parker's, Grind, Somewhere and Public.Independent is for all ambitious individuals who want to advance in their careers, and we are currently looking to hire...