Client Onboarding Specialist

2 weeks ago


Dubai, Dubai, United Arab Emirates Standard Chartered Full time
Job Description

We are seeking a seasoned professional to join our team as a Client Onboarding Specialist. This role will be responsible for facilitating the account opening process for clients within the Markets sector.

The ideal candidate will possess a meticulous approach to compliance, attention to detail, and the capability to manage stakeholder relationships effectively. They will collaborate with various internal teams to ensure a seamless onboarding experience for clients, while adhering to regulatory requirements and company policies.

Key Responsibilities:

  • To support the team as a subject matter expert for more complex client onboarding requests and queries.
  • Manage the account opening process for new and existing clients for the Markets business.
  • Coordinate with internal teams to ensure a smooth and efficient account opening process.
  • Fostering and maintaining dialogue across the SCB global Markets onboarding network to develop and enhance global client relationships and responding to client needs.

Core Responsibilities:

  • Ensure efficient and timely opening of Markets client accounts.
  • Initiation of Account opening requests in relevant systems to enable trading accounts to be opened in the systems required to trade the relevant product and follow through any eCommerce mapping request as per client requirement.
  • Identify and escalate blockages in the onboarding/maintenance processes.
  • Ensure that accounts and data are set up to achieve full operational readiness.

Key Skills and Qualifications:

  • Able to engage and build rapport with internal stakeholders.
  • Strong written and verbal skills in English.
  • Has a clear understanding of the client needs being serviced.
  • Ability to work unsupervised without direct supervision and able to cope with pressures from tight deadlines.

About Us

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before.



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