Program Manager, Partnerships, Payments Business Operations
3 weeks ago
Job ID: 2848552 | Amazon Turkey Perakende Hizmetleri Limited Sirketi
Amazon's mission is to be earth's most customer-centric company. We work towards a single goal: to ensure the best experience for our customers. To achieve this, Amazon Payment Operations is looking for a Program Manager who will work with Internal Payments and external banking partners (Schemes, Banks, acquirers, etc.) for increasing payment acceptance. The principal responsibility of this PM is to influence internal and external stakeholders for increasing payment success rate. To do so, this role monitors and analyzes payment success rates across the payment network and supports internal product and tech teams for driving improvements. This role is vital for fostering partnerships with external stakeholders; top banks, acquirers, and schemes, and generates insights by specific BIN/Card Type/ Payment brand with the single objective of increasing payment success rate, thereby driving business value. This PM will also assess third-party payment partners and manage the operational relationship with them, advocating for improved customer experience and system availability.
Partnership Program Manager will create a joint roadmap with Payment Partners in Turkey for a) increasing payment acceptance and b) fund flow as per agreed SLA(s). This role is required to serve as a hands-on analyst, resolving escalations and managing Payments' partners and internal clients. He/She will combine a strategic mindset with masterful analytics ability at advocating and delivering cross-functional change to improve experience for our customers. The ideal candidate is a motivated self-starter that can work independently in a fast-paced, ambiguous environment with limited supervision. He or she must be a fast learner, who can quickly absorb the nuances of Amazon's varied payment offerings, as well as the behavior of Amazon's internal systems. He or she will be analytical in their decision-making, with a demonstrated ability to drive issues to completion. Experience in the payments industry or prepaid card industry is preferred.
This position will be based in Istanbul, Turkey.
Key Job Responsibilities- 3+ years in payments or program management experience driving medium to large-sized projects.
- 3+ years of relevant program or project management experience with a proven track record in working with internal, external, tech, and non-tech stakeholders to deliver meaningful business outcomes.
- Excellent critical thinking and judgment.
- Ability to think strategically while staying on top of tactical execution.
- Experience managing external relationships with schemes (VISA/MasterCard) and Banks for driving changes.
- Must have data-driven decision-making and deep dive skills, including Excel and SQL.
- Experience identifying and resolving complex issues, will take initiative even under ambiguous circumstances.
- Solid sense of accountability and sound personal judgment.
- MBA or Master's degree in computer science.
- Experience in financial services, eCommerce, technology, and/or customer service operations.
- Superior analytical and quantitative skills; experience using data and metrics to test theories, confirm assumptions, and measure success.
- The candidate should be fluent in Turkish.
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