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Technical Support Engineer

4 weeks ago

Abu Dhabi, United Arab Emirates Eaton Full time
Roles and responsibilities


As a Technical SupportEngineer you will be the first contact for Devices productcustomers to help them with application questions, product issuesand requests for general support, and will work with the salesrepresentative as well as peers within the Technical team and thePLMs/APLMs to deliver the product lineobjectives.

Your MainDuties

  • Providing expert technical support inthe region, contributing in the support of global customers throughthe C360 system, and contributing to new product development withinthe PRO-Launch process
  • Responsible for meetingagreed service levels for customer questions / issues raised byemail, telephone, webchat, or other means. Travel to supportcustomer directly at site will be required

The role reports directly into theTechnical Manager, Devices. The success of the role is measured bymeeting the service level commitment, exceeding the target for netpromoter score and supporting the team to meet the salestarget.

Qualifications

  • Should be Degree qualified in anappropriate field of expertise such as Engineering or Technologyfor example, or have proven relevantexperience
  • Minimum of three years technicalexperience in industrial products - ideally working formulti-national companies
  • Minimum of one yearexperience with industrial digital automation applications. Ideallywith experience of Ethernet switches, fieldbus and digital phonesystems
  • Experience in troubleshooting andhaving analytical mindset is essential

Skills

  • Desirable experience withinstallation, commissioning, or troubleshooting of field-mountedequipment at industrial end user sites (e.g.refineries)
  • Desirable experience with End usersand/or Engineering and Procurement Contractors, System Integrators,Fire & Gas OEM's with a proven track record inunderstanding their activities from front end design to projectexecution will be a major help to thisrole
  • Technically competent, ideally within thehazardous area environment - being eager to learn more technicaldetails of product lines, understanding certification andlegislation issues in and around thatarea
  • Understanding of and working experiencewith hazardous area certifications
  • High degreeof competence in use of tools for analysis of data, identifyingissues and taking the lead resolving theissues
  • Ability to communicate clearly at alllevels, creating reports and creating and delivering PowerPointpresentations

Desired candidate profile
  • Able to visualize customer'sapplication and his problem, and able to ask appropriate questionsto narrow down on the problem and thesolution
  • Ability to develop a network ofcontacts and relationships to answer customer support questions andresults orientated with a collaborativeculture/approach
  • Identifies improvementopportunities and drives these tocompletion
  • Effective communicator at all levels- skilled in delivering formalpresentations
  • Values and places ethical andsafe behaviour at the heart of alldecisions."
  • Desirable experience withinstallation, commissioning, or troubleshooting of field-mountedequipment at industrial end user sites (e.g.refineries)

What WeOffer

  • Competitive compensation and benefitspackage
  • Challenging projects in dynamiccollaborative team
  • We make your aspirationsmatter – Eaton encourages internal promotion, wheneverpossible and we make your growth matter - We invest in ouremployees for the long term – not just with salary andbenefits, but with ongoing learning and development opportunitiesmade available through Eaton University
  • We makeyour contributions matter - reliability, safety, efficiency, andsustainability are at the core of our dedication to improvingpeople’s lives and the environment through powermanagement technologies

Key Skills
Support,EngineeringDrawing,Service Technician Experience
Employment Type : Full-time
Department / Functional Area: Engineering
Experience: Not Mentioned years
Gender: Male
Vacancy: 1
Joining Date: Thu, 16Jan 2025