Back office
4 weeks ago
Back office /Policy admin - Arabic speaker (Abu Dhabi)A3malouna.com on behalf of:Concentrix United Arab EmiratesJob Title:Back office /Policy admin - Arabic speaker (Abu Dhabi)Job DescriptionPolicy onboarding, constantly improving turnaround timesProduct configuration & endorsement processingSupport key client transactions and manage related queries & complaintsCentrally manage complaints from various channels e.g. call centre, Customer Happiness Centre, walk-in customers and customer emailsSupport enrolment & renewals for Thiqa, individual basic, individual enhanced and small groupsRole PurposeWork on multiple systems, processes and workflows to accomplish business needsEnrol, endorse or renew members end to end by verifying multiple required documents, and take appropriate decisions day-to-day on members' eligibility, fines calculation, coverage period, etc.Register and process application, issue policy, create members and generate invoices and export information to produce deliverables like cards, certificate, statements etc.Ensure quality and compliance standards as per the regulatory guidelines defined for various types of business scenarios such as Individual basic, Small investors, Aounak, Domestic helpers sponsored by UAE nationals/expats, Employer-employee relationship, MOL list, WPS for salary proofs, corporate groups and brokers etc.Meet and exceed daily, weekly, monthly productivity and TAT targets, monthly quality targets, attend and complete monthly quiz with good scoreUnderstand and apply checklists and guidelines provided to achieve quality targets in daily activities. Rectify data and process gaps observed and curb repeated errorsReceive and respond to phone/emails from customers/brokers on time within TAT and ensure quality communication to internal and external customersHandle customer queries by providing accurate, valid and complete information by using the right methods and tools and follow up until the issue is resolvedRegister customer complaints, find solution or escalate to the respective units and follow up until resolved and ensure TATKey Requirements And QualificationsExperience in any administrative job preferably in insurance industry is a plusMinimum of high school degreeDiploma or higher degree in any field is preferredSkills And CompetenciesUnderstand and analyse day-to-day work-based situations and apply thoughts logically and take decisions, consult experienced staff when necessaryExhibit interest to learn and gain experience by acquiring knowledge and skills in daily work, improving performance and competencies by acknowledging monthly observations made in the monthly Employee performance review meetingsFlexible to change living/working environment/location across different functions across the UAEDemonstrate flexibility by stretching additional hours to accomplish tasks during business peaks on the stretched targetsFeel accountable for own activities and performance. Meet and exceed daily/weekly/monthly productivity, quality and TAT targets; attend and complete monthly quiz with good scoreAbility to build good relationship with team members, cooperate with colleagues and be accepted as a good team playerAbility to work with interfacing departments in harmony and earn trust through transparency, honesty and open communicationAcknowledge and foster multi-cultural diversitySeek and give feedback to celebrate success and raise individual performanceGood command of written and spoken English; knowledge of Arabic language is an advantageBasic analytical, execution, problem solving and decision-making skillsGood level of customer service orientation and professionalism in all interactionsKnowledge of health insurance concepts, regulatory role in managing Health system in UAECareer Framework RoleHas program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels.DisclaimerThe above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.Location:ARE Abu Dhabi - Building Khaleej AreaLanguage Requirements:Time Type:Full timeIf you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents#J-18808-Ljbffr
-
Murex Back Office Specialist
3 days ago
Abu Dhabi, Abu Dhabi, United Arab Emirates Luxoft Full timeProject OverviewThe Murex Back Office Consultant will be part of the GM IT Operations Squad responsible for providing IT services to Global Markets Operations teams. The squad's key responsibilities include engaging with business stakeholders, conducting analysis, developing requirements, reviewing technical and functional designs, building and testing...
-
Back office
3 weeks ago
Abu Dhabi, Abu Dhabi, United Arab Emirates A3malouna Full timeBack office /Policy admin - Arabic speaker (Abu Dhabi)Job Title: Back office /Policy admin - Arabic speaker (Abu Dhabi)Job DescriptionPolicy onboarding, constantly improving turnaround timesProduct configuration & endorsement processingSupport key client transactions and manage related queries & complaintsCentrally manage complaints from various channels...
-
Murex Back Office Consultant
3 days ago
Abu Dhabi, Abu Dhabi, United Arab Emirates Luxoft Full timeProject descriptionThe Murex Back Office Consultant will be required to be part of GM IT Operations Squad responsible to provide IT services to Global Markets Operations team. The squad is responsible for support, change request and projects pertaining to Global Markets Operations. Key responsibilities of the role include engaging with business, conducting...
-
Middle Office Specialist
3 days ago
Abu Dhabi, Abu Dhabi, United Arab Emirates Black Swan Group Full timeOur client is a global Hedge Fund looking to hire a Middle Office specialist with a strong coverage in Fixed Income asset coverage. The client would be open to relocating exceptional candidates from London, New York, Singapore, Hong Kong etc to the UAE.This is role will support front to back trade life cycle across various asset classes and derivatives. The...
-
Middle Office Operations Specialist
15 hours ago
Abu Dhabi, Abu Dhabi, United Arab Emirates Black Swan Group Full timeCompany OverviewBlack Swan Group is a leading global Hedge Fund seeking a Middle Office specialist with expertise in Fixed Income asset coverage. The successful candidate will join a dynamic team and have opportunities for career growth and development.The role involves supporting front to back trade life cycle across various asset classes and derivatives,...
-
Front Office Consultant for Murex Systems
15 hours ago
Abu Dhabi, Abu Dhabi, United Arab Emirates Luxoft Full timeWe are seeking a highly skilled Murex Solutions Expert - Global Markets to join our team at Luxoft Abu Dhabi Emirate, United Arab Emirates.The ideal candidate will have experience in implementation and supporting Murex v3.1 with regards to front office capabilities, as well as strong knowledge of Capital Markets products and processes, front to back.Key...
-
Middle Office Specialist
18 hours ago
Abu Dhabi, Abu Dhabi, United Arab Emirates Black Swan Group Full timeMENA and APAC Director at Black Swan GroupOur client is a global Hedge Fund looking to hire a Middle Office specialist with a strong coverage in Fixed Income asset coverage. The client would be open to relocating exceptional candidates from London, New York, Singapore, Hong Kong etc to the UAE.This role will support front to back trade life cycle across...
-
Senior Officer- Agency Facility
4 weeks ago
Abu Dhabi, Abu Dhabi, United Arab Emirates First Abu Dhabi Bank Full timeCompany Description:Now it's your time to join the #1 bank in the Middle East and one of the most prestigious financial companies in the region. Shaking up the world of banking requires a lot of smarts and skill. We're looking for the brightest and best to help us reach our goals and we'll also help you reach yours. Your success is our success as you grow...
-
Global Markets Operations Consultant
3 days ago
Abu Dhabi, Abu Dhabi, United Arab Emirates Luxoft Full timeAbout UsLuxoft is seeking a highly skilled Murex Back Office Consultant to join our GM IT Operations Squad. As a key member of the team, you will provide IT services to Global Markets Operations teams and engage with business stakeholders to understand their needs and transform them into change or project initiatives.Responsibilities:Engage with business...
-
Senior Trade Finance Support Officer
4 weeks ago
Abu Dhabi, Abu Dhabi, United Arab Emirates TAAHEED Full timeSenior Trade Finance Support Officer (UAE National) TAAHEED are currently engaged with the region's leading Banking group to assist them in attracting the talent of the future. Our client is one of the most recognisable names in the Financial Services industry and is in an enviable position to be able to recruit high-calibre professionals across the...
-
Office Operations Manager
5 days ago
Abu Dhabi, Abu Dhabi, United Arab Emirates MAJID AL FUTTAIM Full timeJob Responsibilities:- Ensure the premises are presentable and reflect the professional image of Majid Al Futtaim at all times- Receive calls at the reception and assign them to the right team member, taking down customer messages and ensuring the customer is called back accordingly- Greet and welcome customers and guests professionally, ensuring every visit...
-
Abu Dhabi, Abu Dhabi, United Arab Emirates First Abu Dhabi Bank Full timeJOB PURPOSE: Responsible for assuring accurate recordkeeping and execution of all Agency middle office support activities including: monitoring borrowing status, preparing new borrowings, rollovers, rate sets, conversions, repayments, and prepayments. This role will act as the primary contact/coordinator for clients, lenders, and business partners for...
-
Credit & Collections Officer
3 weeks ago
Abu Dhabi, Abu Dhabi, United Arab Emirates Trane Technologies Full timeThis job posting isn't available in all website languages.If you are a person with a disability and need assistance applying for a job, please submit a request.At Trane Technologies we Challenge Possible. Our brands – including Trane and Thermo King - create access to cooling and comfort in buildings and homes, transport and protect food and perishables,...
-
Quality Officer
4 days ago
Abu Dhabi, Abu Dhabi, United Arab Emirates AtkinsR alis Full timeJob DescriptionAtkinsRealis are looking for a Quality Officer (for PMC team) for a large low rise residential project in Abu Dhabi, UAE. Prior experience in UAE (preferably Abu Dhabi) is mandatory.About AtkinsRealisCreated by the integration of long-standing organizations dating back to 1911, AtkinsRealis is a world-leading professional services and project...
-
Quality Officer
2 days ago
Abu Dhabi, Abu Dhabi, United Arab Emirates AtkinsR alis Full timeJob Description AtkinsRealis are looking for a Quality Officer (for PMC team) for a large low rise residential project in Abu Dhabi, UAE. Prior experience in UAE (preferably Abu Dhabi) is mandatory.About AtkinsRealis Created by the integration of long-standing organizations dating back to 1911, AtkinsRealis is a world-leading professional services and...
-
Banking and Trading System Analyst
3 days ago
Abu Dhabi, Abu Dhabi, United Arab Emirates Luxoft Full timeCompany OverviewLuxoft is a global IT service provider that specializes in delivering high-quality software solutions to its clients. We are committed to innovation and excellence, and we are seeking a highly skilled Murex Back Office Consultant to join our team.As a key member of our team, you will provide IT services to Global Markets Operations teams and...
-
Murex Front Office Consultant
18 hours ago
Abu Dhabi, Abu Dhabi, United Arab Emirates Luxoft Full timeMurex Front Office Consultant - Structured ProductsLuxoft Abu Dhabi Emirate, United Arab EmiratesThe Murex FO Consultant will be responsible for product implementation. The Murex FO Business Analyst will be required to be part of GM IT FO Squad responsible to provide IT services to Global Markets team. The squad is responsible for support, change request and...
-
Abu Dhabi, Abu Dhabi, United Arab Emirates FAB Islamic Full timeSpecific AccountabilityManage & control teammembers associated with investigation of following types ofFraudFraud related to Mobile BankingOTP compromise bycustomerWallet fraudsDesktop investigationsManage and ensure alertsgenerated in the Enterprise Fraud Monitoring System and the RiskBased Authentication system are reviewed to identify fraud andmitigate...
-
Luxoft IT Solutions Expert
3 days ago
Abu Dhabi, Abu Dhabi, United Arab Emirates Luxoft Full timeJob DescriptionWe are seeking a highly skilled Murex Back Office Consultant to join our team. As a key member of the team, you will provide IT services to Global Markets Operations teams and engage with business stakeholders to understand their needs and transform them into change or project initiatives.Responsibilities:Engage with business stakeholders to...
-
Senior Officer- Agency Facility Emiratized Role
2 weeks ago
Abu Dhabi, Abu Dhabi, United Arab Emirates First Abu Dhabi Bank Full timeJOB PURPOSE:Responsible forassuring accurate recordkeeping and execution of all Agency middleoffice support activities including: monitoring borrowing statuspreparing new borrowings rollovers rate sets conversions repaymentsand prepayments. This role will act as the primarycontact/coordinator for clients lenders and business partners forfacilities we act as...