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Senior Technical Integrations Manager

4 weeks ago

Dubai, Dubai, United Arab Emirates DELIVEROO Full time

Get started with your online applicationSenior Technical Integrations ManagerWe're in the business of delivering awesome meals and groceries into everyone's home or office – fast. We achieve this by building and running a superb website, suite of mobile apps, a complex logistical platform, a fleet of passionate drivers, and a global operation, all to help bring great food from the world's best-loved local restaurants and grocers to consumers with an unparalleled level of convenience. In this role, you'll be helping the hospitality industry grow as a member of the Grocery Technology team that's responsible for building the best rapid delivery platform for our grocery partners.The role is responsible for managing the integration efforts across multiple parties including grocery partners, external technology providers, internal tech team, account managers and business stakeholders to ensure clear visibility within each project and drive the project to successful completion.This is a great opportunity to work with a diverse set of teams in a fast-changing environment and is integral to driving success as we grow. This position is located in Dubai and reports to the Product team.What you'll doManage pre-kickoff preparations and planning including milestones.Oversee all partner communications to ensure the successful completion of the integration projects.Define go-live criteria and planning.Communicate progress internally as well as externally.Effectively manage partner relationships and expectations.Anticipate bottlenecks, explore contingencies and provide escalation management.Handle multiple integration projects simultaneously with grocery partners from different countries.Serve as the point of contact for all integration queries from external partners.Set up access credentials for APIs and test sites for partner testing.Assist partners in developing integrations with our APIs and provide support for queries during the testing phase.Escalate technical issues to engineers in your team.Be an integral member of a cross-functional team, consisting of Integration Managers, Engineers, and Implementation Consultants.Manage stakeholder communication and changes throughout the integration project.Identify areas for process optimization and execute required changes across teams.What we're looking for5+ years relevant experience as a Technical Integrations Manager, Project Manager, or Technical Programme Manager.Experience with direct client interactions with external stakeholders.Positive outlook in meeting challenges and working to a high level.Project management and leadership skills.Willingness to take responsibility and drive projects forward without close supervision.Ability to hold each party responsible for their actions.Excellent written and verbal communication skills in English.Excellent organization and project planning skills with emphasis on technology.Demonstrated stakeholder management and relationship building skills.Ability to run multiple projects simultaneously.Experience managing direct reports or dotted-line managing employees.Understanding of API integration project lifecycle.Ability to troubleshoot technical API issues using tools such as Postman.Proficient in Jira and Google Suite products.Experience working in Agile environments.Experience working closely with product and engineering teams.Technical understanding and ability to communicate with both technical and non-technical audiences.Ability to manage technical configuration of SaaS-like solutions.At Deliveroo, we prioritize the welfare of our employees. Benefits differ by country, but we offer many benefits including healthcare, well-being, parental leave, pensions, and generous annual leave allowances. Benefits are country-specific; please ask your recruiter for more information.DiversityAt Deliveroo, we believe a great workplace is one that represents the world we live in. We are committed to diversity, equity, and inclusion in all aspects of our hiring process. If you require any adjustments, please let us know.Work LifeSupport with your visa and work permit process.Paternity and maternity benefits.Excellent learning and development opportunities.Time away25 days annual leave.One day of paid leave per year to volunteer with a registered charity.Flight ticket allowance for expatriate employees.FoodFree Deliveroo Plus: free delivery and access to special offers.Breakfast, snacks, and drinks available in our office.Twice monthly lunch allowance.EquitySome roles may be eligible for share awards.CompensationWe aim to pay every employee competitively.Some employees may be eligible for an annual cash bonus, sign-on bonus, or relocation support.#J-18808-Ljbffr