General Manager

2 weeks ago


Abu Dhabi, Abu Dhabi, United Arab Emirates RSLV Group Full time

We are hiring on behalf of a well-known group of companies based in Abu Dhabi, operating within:HospitalityF&BInvestmentsReports to: Managing DirectorJob Overview:The General Manager (GM) of a Catering Business is responsible for overseeing the day-to-day operations of the catering business, ensuring the delivery of high-quality service, managing staff, handling financial and budgetary requirements, and maintaining strong client relationships. This role is vital in driving growth, improving operational efficiency, and ensuring exceptional service.Key Responsibilities:Operations Management:Oversee daily catering operations to ensure smooth execution of events and services.Manage and improve catering processes, including food preparation, delivery, and presentation.Ensure adherence to food safety standards and health regulations.Lead and manage a team of catering staff, including chefs, servers, and event coordinators.Conduct regular performance reviews, training, and development programs.Foster a positive and collaborative team culture.Client Relations:Build and maintain strong relationships with clients, vendors, and partners.Coordinate with clients to understand their needs and preferences for each event.Ensure high-quality customer service and satisfaction before, during, and after events.Develop and manage budgets for catering operations and events.Monitor cost control measures, including food, labor, and supply expenses.Oversee invoicing, payment collection, and financial reporting.Sales and Marketing:Work with the marketing team to develop strategies for promoting catering services.Identify and pursue new business opportunities and clients.Respond to RFPs (Request for Proposals) and create catering packages tailored to client needs.Event Coordination:Oversee the planning and execution of catering events, ensuring timeliness and quality.Supervise on-site event staff and resolve any issues that may arise during events.Coordinate with other departments (logistics, kitchen, etc.) to ensure seamless operations.Strategic Planning:Monitor industry trends and adapt services to stay competitive.Develop and implement operational strategies to enhance efficiency and profitability.Set and achieve both short-term and long-term business goals.Qualifications:Bachelor's degree in business administration, Hospitality Management, or related field (preferred).Minimum of 7-10 years of experience in catering, hospitality, or event management, with at least 5 years in a leadership position.Strong knowledge of catering operations, food safety standards, and event planning.Excellent leadership, communication, and interpersonal skills.Ability to manage budgets, forecasts, and financial reports.Proficiency in MS Office, catering management software, and point-of-sale systems.Exceptional customer service skills with the ability to handle high-pressure situations.Ability to work flexible hours, including evenings and weekends.Seniority level: Not ApplicableEmployment type: Full-timeJob function: Management and ManufacturingIndustries: Administrative and Support Services#J-18808-Ljbffr


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