General Manager
1 week ago
Miral Experiences seeks an accomplished and visionary General Manager (GM) to lead the Ferrari World Yas Island operation, in Abu Dhabi. This is a rare opportunity to oversee one of the world's most prestigious theme parks by driving strategic growth, operational excellence, and world-class guest experiences.
Role Overview
The General Manager will be responsible for the strategic direction, financial performance, and operational leadership of Ferrari World Yas Island. This role requires a results-driven executive with a strong background in large-scale leisure and entertainment operations, a deep understanding of guest experience excellence, and a proven ability to manage high-performing teams in a dynamic, fast-paced environment.
Key Responsibilities
Strategic Leadership & Business Growth
- Define and implement the long-term vision and strategy for Ferrari World Yas Island, ensuring alignment with Miral Experiences' objectives.
- Lead commercial and operational strategies to enhance revenue growth, market positioning, and guest engagement.
- Foster strategic partnerships with key stakeholders, government entities, and industry leaders to drive business expansion.
- Monitor global industry trends and emerging technologies to maintain Ferrari World's competitive edge.
Operational Excellence & Financial Performance
- Oversee all aspects of park operations, ensuring seamless execution across attractions, retail, F&B, and entertainment experiences.
- Optimize operational efficiency, workforce planning, and resource allocation to drive financial sustainability.
- Ensure adherence to the highest safety, regulatory, and service standards.
- Lead financial planning, including budget management, cost control, and P&L oversight.
People & Organizational Leadership
- Inspire, mentor, and develop a high-performing leadership team, fostering a culture of innovation and excellence.
- Champion talent development initiatives, including the UAE National development strategy.
- Drive a collaborative and inclusive workplace culture that enhances employee engagement and retention.
Guest Experience & Innovation
- Elevate guest satisfaction by implementing world-class service standards and leveraging guest insights (NPS, GSS).
- Lead the introduction of new, immersive experiences that enhance Ferrari World's global appeal.
- Ensure a seamless, engaging, and safe visitor journey.
Qualifications & Experience
- Master's degree in Business Management, Hospitality, or other related field or executive leadership certification.
- 15+ years of experience in large-scale theme parks, attractions, or entertainment operations.
- 10+ years in a senior executive role within a high-profile leisure or tourism entity.
- Proven track record of managing multi-million-dollar P&L, revenue generation, and cost optimization.
- Exceptional leadership, stakeholder management, and strategic decision-making skills.
- Expertise in safety regulations, operational best practices, and crisis management.
- Strong knowledge of the UAE market and international tourism trends.
Why Join Us?
At Miral Experiences, we are committed to delivering world-class entertainment and guest experiences. As the General Manager of Ferrari World Yas Island, you will be at the forefront of an exciting industry, leading a globally renowned attraction in one of the world's most dynamic tourism destinations.
If you are a visionary leader with a passion for excellence in entertainment operations, we invite you to apply and be part of our success story.
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