Desktop Support Engineer

Found in: Talent AE 2A C2 - 2 weeks ago


Dubai, United Arab Emirates Unified Microsystems Full time
JOB OBJECTIVEProvides first line support to customers resolving issues or escalating (to 2nd line support) within the agreed service level agreement.STATEMENT OF DUTIES AND RESPONSIBILITIES

Address user tickets regarding hardware software and networkingTraveling to the client's location or connecting via a remote linkFirst response for desktop and cabling issuesInstall and inspect cabling system infrastructureResearch and identify solutions to software and hardware issuesTroubleshoot O365 related issuesHands-on experience in networking routing and switchingDiagnose and troubleshoot technical issues including account setup and network configurationWorks with servers and telephone systemsRefer to internal database or external resources to provide accurate tech solutionsEnsure all issues are accurately loggedPrioritize and manage several open issues at one timeFollow up with clients to ensure their IT systems are fully functional after troubleshootingTroubleshoots independently aiming for first time resolution every time knowing when to escalate when required to ensure consistent work velocityProvides detailed information on steps taken on all escalations

RequirementsPREREQUISITES

Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician, or similar roleExcellent problem-solving and communication skillsHands on experience with Windows 7 thru 10, Windows Server, and Mac operating systemsKnowledge of network security practicesAbility to provide step-by-step technical help both written and verbalMust be confident and socially adeptExperience with Microsoft Office SuiteMust be a fast and proactive self-learnerMust have a positive and helpful attitude towards other colleagues and work in generalMust be able to handle pressure from time to time and always meet deadlinesAbility to travel and work after hours when necessaryMust have excellent time management, prioritization, scheduling, and organization skillsDegree in Electronic and Computer Engineering or Computer Science

DESIRABLECertifications in Microsoft, Linux, Fortinet, Cisco, or similar technologies is a plusHold a valid UAE Driving LicenseBenefits

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