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Guest Service Agent

1 month ago

Fujairah, United Arab Emirates AccorHotel Full time
Job Responsibilities:
  • Welcome guests and ensure efficient, friendly, and professional service during check-in, check-out, and throughout their stay.
  • Use your elevated emotional intelligence to create personalized and memorable experiences that will excite and delight guests.
  • Provide a high standard of service to all hotel guests with your luxury attitude, specifically anticipating and proactively attending to guest requests and event/activity bookings.
  • Coordinate group arrivals (including welcome), departures, and check-ins, and assist with activities during their stay.
  • Ensure professionalism and accuracy with information and billing during arrival and departure.

Qualifications:

YOUR EXPERIENCE AND SKILLS INCLUDE:

  • Previous hotel front office reception experience preferable.
  • Professional telephone manner and exceptional customer service skills.
  • Excellent communication, interpersonal, and time management skills.
  • A friendly and positive can-do attitude who enjoys working in a team.
  • Previous experience with Opera desirable but not essential.

Additional Information:

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit, and promote diverse talent.


Remote Work: No


Employment Type: Full-time

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