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Collection Officer
4 weeks ago
Date Posted: 2024-11-06Country: United Arab EmiratesLocation: Otis L.L.C, 37th floor, The One Tower, Sheikh Zayed Road, Dubai, United Arab EmiratesRole Overview:The role holder is responsible for invoices submission to our customers, follow-up with the customers on their outstanding/due balances, ensuring timely collection of dues, using company policies and systems available.The role holder is responsible for a designated portfolio, monthly targets, including risks & reversals, with all customers to be followed & updated monthly on the designated company AR system.The role holder is responsible to build and maintain customer relations, visiting customers and solving any related disputes with the customers.On a typical day you will:Submit invoices to customers and make sure customers' required documentation are attached.Communicate with customers to follow up on overdue payments using all available methodologies (Calls, E-Mails & Visits).Reconcile accounts, understand customer disputes, and communicate internally with stakeholders to facilitate a successful resolution of customer disputes.Update AR system for all customers' portfolios handled with the actions taken per each follow-up.Send dunning letters to customers as per company credit policy.Prepare reports as needed using MS Excel.What You Will Need to be Successful:Bachelor's / Diploma degree in Finance/Accounting or equivalent3 - 5 years of experience in Accounts Receivables / Debts Collection / Credit ControlProblem-solving & time management skillsSpeak, read & write English & Arabic languagesGood computer & MS Excel skillsExperience in using ERP systemsDetail-oriented with strong communication and customer relation skills#J-18808-Ljbffr