Senior Field Support Engineer

3 weeks ago


Dubai, United Arab Emirates Safran Aerosystems Services Full time
Job DescriptionThe Senior Field Support Engineer is responsible for providing Field Support Technicians, Field Support Engineers, customers and internal teams with support on installation, maintenance and operations. This position serves as a primary contact for commercial customer interface, project planning, project and site management, development and maintenance of programs to support and resolve complex issues relating to installations, products, technologies and industry requirements and regulations. This position requires minimal day-to-day supervision and direction and often works independently to optimize work activities and focuses on the continual improvement of customer relationships and satisfactions.Complementary Description

Oversee the performance of on-site installations, as well as diagnoses, troubleshooting, service and repair of IFE/avionic equipment and systemsProvide support and guidance to Field Support Technicians and Field Support Engineers on a variety of topics, including training, troubleshooting and technical supportMaintain installation schedules to insure proper staffing and completion of installations within required timeframeSupport an environment conducive to the successful installation of IFE/avionic equipmentCustomer facing liaison on multiple topics; including configuration, documentation and general installation and supportPerform project management functions for customers, partners/vendors and internal teams on scheduling, tracking and reporting of issuesProvide documentation as required (standard operating procedure, technical/on-site reports, etc.)Is the subject matter expert for input/updates to the CMMs, AMMs, Service Bulletin and other pertinent documentsWork with internal teams, customers and partners/vendors to resolve installation and field related issues and concernsCommunicate with internal team – Customer Support Organization regarding project detailsResponsible for adhering to all applicable company and governmental/regulatory policies and procedures as appropriate to the positionPerform other job-related duties as assigned

Job RequirementsStrong written and verbal English communication skillsMust be proactive, meticulous, organized, and detail orientedAbility to efficiently resolve problemsAbility to accomplish multiple tasksAbility to work independently, with minimal directionAbility to use discretion and independent judgment when making decisions on behalf of the company

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