Front Office Agent

3 weeks ago

Abu Dhabi, United Arab Emirates Atlantis Resorts Dubai Full time
Roles and responsibilities

1. Customer Service ExcellenceGuest Engagement:

Welcoming guests warmly and addressing their needs professionally.Complaint Resolution:

Handling guest complaints and resolving issues effectively.Empathy:

Understanding and responding to guest preferences and concerns.2. Communication SkillsVerbal Communication:

Clearly explaining check-in/check-out procedures, hotel services, and amenities.Active Listening:

Understanding guest requests and ensuring appropriate responses.Written Communication:

Sending emails or writing notes clearly and professionally.3. Technical ProficiencyReservation Systems:

Operating property management systems (PMS) like Opera, Amadeus, or other booking platforms.Payment Processing:

Handling credit card machines, cash transactions, and billing systems.Phone Handling:

Managing phone lines for reservations, inquiries, and guest assistance.4. Multitasking and Time ManagementPrioritizing Tasks:

Managing check-ins, check-outs, and guest inquiries simultaneously.Efficiency:

Handling busy periods calmly while maintaining service standards.Task Completion:

Ensuring administrative tasks like filing and reporting are completed on time.5. Problem-Solving SkillsQuick Thinking:

Resolving issues like overbookings, lost reservations, or special requests.Decision-Making:

Balancing guest satisfaction with hotel policies.Crisis Management:

Handling emergencies or unexpected situations professionally.6. Organizational SkillsRecord Keeping:

Maintaining accurate and up-to-date guest records and reservations.Attention to Detail:

Ensuring accuracy in billing, room assignments, and guest requests.Workspace Management:

Keeping the front desk area clean and organized.7. Sales and UpsellingUpselling Skills:

Recommending room upgrades, packages, or additional services.Promotions:

Informing guests about ongoing promotions or local attractions.Revenue Awareness:

Contributing to hotel profitability through effective sales techniques.8. Cultural SensitivityDiversity Awareness:

Interacting respectfully with guests from various cultural backgrounds.Language Skills:

Communicating with non-native speakers effectively (multilingual abilities are a plus).Adaptability:

Adjusting service styles to meet the expectations of different guest demographics.9. ProfessionalismAppearance:

Maintaining a polished and professional look.Reliability:

Being punctual and dependable in fulfilling responsibilities.Ethics:

Upholding the hotel’s standards and maintaining confidentiality.10. Emotional IntelligenceEmpathy:

Demonstrating understanding and care for guest concerns.Conflict Resolution:

Diffusing tense situations calmly and effectively.Positive Attitude:

Maintaining a cheerful and approachable demeanor.Desired candidate profile

Are you a customer service superstar? Do you enjoy working with attention to detail in a fast-moving environment? The Front Office Agent will be providing efficient solutions and services to all guests, offering information, and giving particular attention to all guests’ special requirements. The priority of this role will be to ensure all check-ins and check-outs run smoothly and that all cashiering transactions are processed promptly and correctly both during the day and night. Also, offering more personalized service by assisting the guests with their requests throughout their stay.About YouIf you have a bachelor’s degree in Hospitality Management or either Front Office experience with a minimum of 2 years and worked as a Receptionist, Agent in Front Office, or Guest Service Agent in a similar position within the luxury property. Familiar with hotel reservations system as Opera or similar. A successful applicant must demonstrate a true passion for service delivery and have excellent communication skills. Due to guest demographics, being able to converse in Russian, Arabic, Chinese, French, or German is advantageous.

#J-18808-Ljbffr

  • Front Office Agent

    19 hours ago

    Abu Dhabi, Abu Dhabi, United Arab Emirates Anantara Hotels & Resorts Full time

    Roles and responsibilities Minimum 1 year experience as a Butler/Villa Host, Madetory in a luxury segment.Previous experience of reception tasks, e.g. check-in/check-out is an advantageFriendly and outgoing behaviorProactive, resourceful and able to work independentlyHas strong decision-making abilities and upselling skillsExcellent written and spoken...

  • Front Office Agent

    4 weeks ago

    Abu Dhabi, Abu Dhabi, United Arab Emirates Atlantis Resorts dubai Full time

    Roles and responsibilities1. Customer ServiceExcellenceGuestEngagement: Welcoming guests warmly and addressingtheir needsprofessionally.ComplaintResolution: Handling guest complaints and resolvingissueseffectively.Empathy:Understanding and responding to guest preferences andconcerns.2.CommunicationSkillsVerbalCommunication: Clearly explaining...

  • Front Office Agent

    1 week ago

    Abu Dhabi, Abu Dhabi, United Arab Emirates Atlantis Resorts dubai Full time

    Roles and responsibilities1. Customer ServiceExcellenceGuestEngagement: Welcoming guests warmly and addressingtheir needsprofessionally.ComplaintResolution: Handling guest complaints and resolvingissueseffectively.Empathy:Understanding and responding to guest preferences andconcerns.2.CommunicationSkillsVerbalCommunication: Clearly explaining...

  • Front Office Agent

    4 weeks ago

    Abu Dhabi, Abu Dhabi, United Arab Emirates Anantara Hotels & Resorts Full time

    Roles and responsibilitiesMinimum 1 year experienceas a Butler/Villa Host, Madetory in a luxurysegment.Previous experience of receptiontasks, e.g. check-in/check-out is anadvantageFriendly and outgoingbehaviorProactive, resourceful and able towork independentlyHas strong decision-makingabilities and upselling skillsExcellentwritten and spoken skills...

  • Front Office Agent

    5 days ago

    Abu Dhabi, Abu Dhabi, United Arab Emirates Anantara Hotels & Resorts Full time

    Roles and responsibilities Minimum 1 year experienceas a Butler/Villa Host, Madetory in a luxurysegment. Previous experience of receptiontasks, e.g. check-in/check-out is anadvantage Friendly and outgoingbehavior Proactive, resourceful and able towork independently Has strong decision-makingabilities and upselling skills Excellentwritten and spoken skills...

  • Front Office Agent

    1 week ago

    Abu Dhabi, Abu Dhabi, United Arab Emirates Anantara Hotels & Resorts Full time

    Roles and responsibilitiesMinimum 1 year experienceas a Butler/Villa Host, Madetory in a luxurysegment.Previous experience of receptiontasks, e.g. check-in/check-out is anadvantageFriendly and outgoingbehaviorProactive, resourceful and able towork independentlyHas strong decision-makingabilities and upselling skillsExcellentwritten and spoken skills...

  • Front Office Agent

    4 weeks ago

    Abu Dhabi, United Arab Emirates Anantara Hotels & Resorts Full time

    Roles and responsibilitiesMinimum 1 year experienceas a Butler/Villa Host, Madetory in a luxurysegment.Previous experience of receptiontasks, e.g. check-in/check-out is anadvantageFriendly and outgoingbehaviorProactive, resourceful and able towork independentlyHas strong decision-makingabilities and upselling skillsExcellentwritten and spoken skills...

  • Front Office Agent

    4 weeks ago

    Abu Dhabi, United Arab Emirates Atlantis Resorts dubai Full time

    Roles and responsibilities1. Customer ServiceExcellenceGuestEngagement: Welcoming guests warmly and addressingtheir needsprofessionally.ComplaintResolution: Handling guest complaints and resolvingissueseffectively.Empathy:Understanding and responding to guest preferences andconcerns.2.CommunicationSkillsVerbalCommunication: Clearly explaining...

  • Front Office Agent

    3 weeks ago

    Abu Dhabi, Abu Dhabi, United Arab Emirates Atlantis Resorts Dubai Full time

    Roles and responsibilities1. Customer Service ExcellenceGuest Engagement:Welcoming guests warmly and addressing their needs professionally.Complaint Resolution:Handling guest complaints and resolving issues effectively.Empathy:Understanding and responding to guest preferences and concerns.2. Communication SkillsVerbal Communication:Clearly explaining...

  • Front Office Agent

    5 days ago

    Abu Dhabi, Abu Dhabi, United Arab Emirates Anantara Hotels & Resorts Full time

    Roles and responsibilities Minimum 1 year experience as a Butler/Villa Host, Mandatory in a luxury segment. Previous experience of reception tasks, e.g. check-in/check-out is an advantage Friendly and outgoing behavior Proactive, resourceful and able to work independently Has strong decision-making abilities and upselling skills Excellent written and...

  • Front Office Agent-abu Dhabi

    1 week ago

    Abu Dhabi, United Arab Emirates Apt Resources Full time

    **FRONT OFFICE AGENT-ABU DHABI**: **Job ID **:1134 **Location **:Abu Dhabi - United Arab Emirates **Industry **:Hospitality / Tourism / Recreative **Functional Area **:Functional Area AED 1,600.00 **Other Benefits **:Service charge. shared accomodation. transportation. medical insurance. flight tickets **GCC Driving License **:no data **Description**:

  • Front Office Receptionist

    4 weeks ago

    Abu Dhabi, Abu Dhabi, United Arab Emirates AQARY INTERNATIONAL GROUP Full time

    Job Description:Front desk receptionists usually act asgatekeepers for an office. They allow access to other employees,answer phones, transfer calls, schedule appointments, answerquestions, give directions and manage the flow of traffic in theoffice. It is the front desk receptionist who greets anyone whoenters thebuilding.Responsibilities:1. A few of the...

  • Front Office Agent

    3 weeks ago

    Abu Dhabi, United Arab Emirates Shangri-La Hotels Full time

    Front Office Agent Front Office Department, Traders Hotel, Qaryat al Beri Abu Dhabi What are we looking for? A warm and friendly personality with smiling and positive demeanour. Can-do attitude, self-motivated, and well-organized Able to work independently and under pressure Customer oriented, good communications skills and outgoing personality is...

  • Team Leader

    1 week ago

    Abu Dhabi, United Arab Emirates Park Hyatt Abu Dhabi Full time

    Summary The Team Leader - Front Office will have oversight of the front office agents, cash control for agents, staffing needs, and guest services. Additional responsibilities may include training, staff development and scheduling. **Qualifications**: - A true desire to satisfy the needs of others in a fast paced environment. - Refined verbal and written...

  • Front Desk Agent

    1 week ago

    Abu Dhabi, United Arab Emirates RIXOS Full time

    **Front Desk Agent** Ready for a career move and be part of the pre-opening team? We are looking for a new talent to play a vital role in our Front Office department working alongside a fantastic Front Office team. **What is in it for you**: - Employee benefit card offering discounted rates in Accor worldwide - Learning programs through our Academies -...

  • Front Office Agent

    1 week ago

    Abu Dhabi, United Arab Emirates Shangri-La Hotels Full time

    Front Office Agent Shangri-La Qaryat al Beri, Abu Dhabi What we are looking for? A warm and friendly personality. A smiling and positive demeanour. A can-do attitude. Great communicator. Desire to always deliver a five-star experience. Efficiency and punctuality. Previous experience in luxury hospitality/customer service. Lives and breathes the Shangri-La...

  • Front Office Agent

    1 week ago

    Abu Dhabi, United Arab Emirates Shangri-La Hotels Full time

    Front Office Agent Shangri-La Hotel Qaryat al Beri, Abu Dhabi What we are looking for? A warm and friendly personality. A smiling and positive demeanour. A can-do attitude. Great communicator. Desire to always deliver a five-star experience. Efficiency and punctuality. Previous experience in luxury hospitality/customer service. Lives and breathes the...

  • Receptionist

    1 week ago

    Abu Dhabi, United Arab Emirates Neo Front Furniture By Saosen Full time

    1. Working Hours: Sunday - Thursday (10 am-10 pm) Friday (2pm-11pm) 2. Day Off ( thrice a month) 3. EMPLOYMENT VISA, ACCOMMODATION (will be provided by the company with health insurance) 4. Annual Vacation Leave (vacation leave pay) 5. Visa valid for 3years 6. Training Location : Dubai 7. Work destination: Abu Dhabi ,City Mall Must have 5 Essential...

  • Front Office Professional

    6 days ago

    Abu Dhabi, Abu Dhabi, United Arab Emirates Rotana Hotels & Resorts Full time

    About the RoleWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Rotana Hotels & Resorts. In this key role, you will play a crucial part in ensuring our guests have an unforgettable experience.Main Responsibilities:Providing Exceptional Customer Service: Deliver exceptional customer service, ensuring guests feel valued...

  • Duty Manager

    7 days ago

    Abu Dhabi, United Arab Emirates Mawaridh Hotels & Hospitality Full time

    **Job Location: Al Mirfa, Abu Dhabi**: - The Duty Manager represents the management of the resort/camp ensuring a smooth operation and maximum guest satisfaction in all areas. - Manage and monitor activities of all employees in the Front Office department making sure they adhere to the standards of excellence and to the guidelines set in the employee...