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IT Technical Support Team Leader

1 month ago


Dubai, United Arab Emirates Sundus Full time

Project Excellence (5%)

  • Strategize and execute strategic projects within the realm of IT support.
  • Assign and oversee project tasks to meet schedules and deliverables.

Information Security Assurance (10%)

  • Uphold stringent information security standards, managing risks.
  • Collaborate closely with IT Security to mitigate potential threats.

Documentation and Process Ownership (10%)

  • Ensure accuracy and currency of working documents and process documentation.
  • Collaborate effectively with other document owners to enhance shared processes.

Specialist Skills / Technical Knowledge, Technical Competencies Required for this role:

  • Strong Supervisory Skills
  • Exceptional Customer Service Aptitude
  • Profound Problem-Solving Capability
  • Expert Troubleshooting Skills
  • Effective Team Leadership
  • Meticulous Attention to Detail
  • Self-Audit Proficiency
  • Persuasive Influencing Ability
  • Delegation Mastery

Previous Experience

  • Minimum of 6 years' experience, including 4 years in a similar position, preferably within the Banking Sector.
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