Customer Service Executive

3 weeks ago


Dubai, United Arab Emirates IIQAFGROUP Full time

Position Overview:As a Customer Service Executive at IIQAF, you will play a vital role in ensuring that our clients have a positive and seamless experience with our institution. You will be responsible for handling all incoming inquiries, resolving any issues, and providing exceptional customer service to our students and alumni. The ideal candidate is a highly organized and customer-focused individual with excellent communication skills and a passion for helping others.Key Responsibilities:Serve as the first point of contact for all customer inquiries and provide timely and accurate responsesProcess student enrollments, payments, and refunds in a fast and efficient mannerCommunicate with students and alumni via phone, email, and social media to address any issues or concernsCollaborate with other departments to resolve complex problems and provide follow-up to ensure customer satisfactionMaintain accurate records of all customer interactions and transactionsMonitor customer feedback and provide suggestions for improvement to managementAssist in creating and updating customer service policies and proceduresStay up-to-date with IIQAF programs and services to effectively address customer inquiries and concernsRequirementsQualifications:Bachelor’s degree in business, communications, or a related field2 years of experience in customer service or a similar roleExcellent verbal and written communication skillsFamiliarity with customer service software and CRM systemsStrong problem-solving and conflict resolution skillsAbility to work independently and in a team-oriented environmentHigh level of empathy and patienceCommitment to providing exceptional customer serviceKnowledge of quality assurance and finance industries is a plus#J-18808-Ljbffr



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