Customer Support Technician

4 weeks ago


Dubai, Dubai, United Arab Emirates CAE Full time
Roles and responsibilities
  • Assist to update monthlyNDB, Charts, Checklist etc. as guided by senior engineers. Performmajority of Preventive Maintenance (PMT) tasks independently on thesimulators and associated simulatorsystems.
  • Refer schematics and assist indiagnosing and correcting problems on the simulators and associatedsimulator systems. Utilize Maintenance Management System -Gemini torecord and track maintenance activities. Perform housekeepingfunctions to maintain the simulators as required. Ensure interiorsand exteriors of simulators are maintainedtidy.
  • Perform preflight checks on allsimulators and promptly sign off morning readiness when required.Run QTG as per preventive maintenance schedule. Get them verifiedby engineer in shift.
  • Pursue continuedprofessional growth and training from senior colleagues.

Qualifications

  • 2-year technical degree or equivalentrelated training.
  • Minimum of 5 years directsimulator experience with at least 3 years of relative simulatorexperience per assigned location.
  • Proficiencywith all types of test equipment.
  • Proficiencywith software diagnostics and utilities on at least 1 type ofsimulator.
  • Troubleshootingskills.
  • Ability to perform in-depth analysisand research for hardware modifications andupgrades.
  • Ability to assist the CAE SimuFliteEngineering Team with modifications, design changes, and softwareenhancements.
  • Ability to assist with thedevelopment and delivery of technical training for othertechnicians.
  • Demonstrated ability as theTechnical Expert on at least one major simulator system (i.e.motion, visual, aircraft systems,etc.).
  • Knowledge of Microsoft Office tools andsuite.
  • Fluency inEnglish.
Desired candidate profile
  • Assist to update monthly NDB, Charts, Checklistetc. as guided by senior engineers. Perform majority of PreventiveMaintenance (PMT) tasks independently on the simulators andassociated simulator systems.
  • Refer schematicsand assist in diagnosing and correcting problems on the simulatorsand associated simulator systems. Utilize Maintenance ManagementSystem -Gemini to record and track maintenance activities. Performhousekeeping functions to maintain the simulators as required.Ensure interiors and exteriors of simulators are maintainedtidy.
  • Perform preflight checks on allsimulators and promptly sign off morning readiness when required.Run QTG as per preventive maintenance schedule. Get them verifiedby engineer in shift.
  • Pursue continuedprofessional growth and training from senior colleagues.

Qualifications

  • 2-year technical degree or equivalentrelated training.
  • Minimum of 5 years directsimulator experience with at least 3 years of relative simulatorexperience per assigned location.
  • Proficiencywith all types of test equipment.
  • Proficiencywith software diagnostics and utilities on at least 1 type ofsimulator.
  • Troubleshootingskills.
  • Ability to perform in-depth analysisand research for hardware modifications andupgrades.
  • Ability to assist the CAE SimuFliteEngineering Team with modifications, design changes, and softwareenhancements.
  • Ability to assist with thedevelopment and delivery of technical training for othertechnicians.
  • Demonstrated ability as theTechnical Expert on at least one major simulator system (i.e.motion, visual, aircraft systems,etc.).
  • Knowledge of Microsoft Office tools andsuite.
  • Fluency inEnglish.
Key Skills
Operational Support,OperationsSupport,Professional Support
Employment Type: Full-time
Department / FunctionalArea: Administration
Experience: Not Mentioned years
Gender: Male
Vacancy: 1
Joining Date: Sat, 11 Jan2025

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